The President of the National Limousine Association, Gary Buffo, and a board director and co-founder of the trade group, Dav El / BostonCoach CEO Scott Solombrino, issued these statements Feb. 25, following the Uber driver killings in Kalamazoo, Mich. last weekend.
Solombrino is part of a coalition called Ride Safe Massachusetts, which is pushing for regulations for transportation network companies.
NLA leaders will be discussing the issue of driver background checks and other safety-related measures at NLA membership meetings and presentations on Feb. 29 (10 a.m. to 12:45 p.m.) during the International LCT Show Feb. 29-March 2 in Las Vegas. Show schedule
Full text of statements:
“The tragic and horrific acts committed in Kalamazoo, Michigan are the latest in a string of incidents involving ride-hailing service drivers, many of which could have been avoided or averted with due diligence and basic communications protocols. Without suitably comprehensive background checks to prevent unfit drivers from getting behind the wheel or reliable early-warning standards and practices to monitor, respond and react to potentially dangerous driver situations, these services are putting passengers, drivers and the general public at risk. By relying on little more than algorithmic rating systems and providing limited means of communication between the company and its passengers, ride-hailing apps like Uber are operating in a bubble, without a reliable means of real-time, person-to-person communications.” — Scott Solombrino, NLA board director and co-founder of The National Limousine Association
“The NLA and its members understand and champion client and passenger service as a cornerstone of their business, and value personal contact and relationships, both with drivers and passengers, as one of the most critical aspects of their responsibility as transportation providers. The ability to identify, address and rectify customer, employee and safety issues, in order to offer exemplary service, is the mission of our members and their organizations, and a mission that we feel is glaringly absent from the agenda of ride-hailing services, which all too often leads to disastrous consequences.” — Gary Buffo, President of The National Limousine Association
Keywords
chauffeur behavior chauffeur training driver behavior duty of care Gary Buffo ILCT 2016 industry leaders leadership national limousine association NLA passenger safety safety Scott Solombrino
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