CD Executive Retreat Seminar Lineup Includes Timely Topics for On-Point Education

San Diego — Less than 75 days to go until the Chauffeur Driven Executive Retreat returns to the Golden State on May 6-8. This year, we’ll be setting up base at the Pendry, a mod hotel from the ultra-luxe Montage Hotels & Resorts set in the heart of San Diego’s hip and historic Gaslamp District.

While our retreats are renowned for their plentiful networking opportunities and always-unique local experiences, the true takeaway is in our educational component. Our Education Committee has finalized the sessions for this year’s retreat, and they are sure to give you some exclusive and cutting-edge takeaway that will add value to your day-to-day operations. Special thanks to our Platinum Sponsors Grech Motors and Ford-Lincoln Limousine and Livery Vehicles for their help in making this year’s Executive Retreat another not-to-be-missed event.

We’ll kick things off Monday morning with a session tackling the ever-important question of “Are You Making Money?” With financials being an evergreen, always-crucial topic to explore, our first session will provide an in-depth examination of your bottom line. After his engaging session at last year’s retreat, we knew that we had to ask industry veteran Dawson Rutter, president of Commonwealth Worldwide, back to share more of his valuable insight. This time, he’ll be joined by Jessica Boulerice, financial consultant for The LMC Group, for a seminar that will have you taking a closer, critical look on the financial health of your company and identifying how to bolster your profit.

Dawson Rutter

Jessica BoulericeAfter a quick financial primer to keep everyone on the same page, operators will be asked the all-important question: Do you truly know your gross profit margin down to the percentage point? From there, Rutter and Boulerice will share the top 10 KPIs that every owner/executive should be tracking monthly as well as the top five things you can do today to improve your profitability. Other topics include an overview of market forces and the tools needed to analyze clients for profitability. Lastly, the session will also touch upon the cost of carrying A/R debt for too long, the importance of factoring in payment type, when to say no to clients (or even fire them), and when to avoid an RFP.

On Monday afternoon, we’ll delve into “Safeguarding Your Company From Sexual Harassment”. As the #MeToo campaign and current events have thrust a once-taboo subject into the limelight, this HR/legal session will accordingly help you understand why it’s an important topic to tackle.  With help from HR expert, Ann Plunkett of Workplace Partners, and legal specialist, Brooke Keil of Emerson Hospital, you’ll chart a course through the murky waters of sexual harassment in the workplace.

Brooke Keil

Ann PlunkettThis session is designed to help you and your staff protect yourselves from making any accidentally offensive remarks or moves and brush up on behavior befitting professional environments. Plunkett and Keil will also identify the difference between harassment and abuse, and work toward the goal of preparing you for day-to-day interactions that respect the social boundaries both inside the workspace and outside the office at industry and non-industry events. Even those who feel they’ve sidestepped major problems so far would benefit from this primer on how to deal with claims of abuse and harassment, how to keep avoiding them, and respectful procedures for dealing with victims.

With Millennials quickly accounting for a significant portion of the workforce, understanding them will become increasingly important over the next decade, both in terms of employment and marketing your company. Tuesday’s first session, “Seizing Opportunities With Millennials, Hospitality & Tourism,” gives you a chance to learn from a distinguished academic about this largely untapped generation.

Our innovative presenter, Jeffrey Montague, is the founder of Temple University’s School of Tourism and Hospitality Management and serves as Assistant Dean of the program. He will offer some insight on how to harness their social media savviness, branding the hospitality industry accordingly, and understanding the Millennial thought process itself. Moreover, this session will also cover how to find talent by working with similar university programs across the country. Even if you think you know how to connect with the youngest parts of the workforce, you’re certain to receive tons of takeaway. This seminar will be moderated by CD Education Committee Co-chair Jason Sharenow of Broadway Elite Worldwide.

Jeffrey MontagueThe educational portion of the retreat comes to a close late in the morning as we introduce Executive Retreat attendees to The Executive Game, an interactive, one-of-a-kind educational experience brought to us by our friends in the Strategy Leaders business management consultant group.  This activity puts you in teams for a hands-on opportunity to demonstrate your leadership skills while steering your virtual company toward success—and comfortable retirement!  How will you stack up against your industry peers? You’ll have to play to find out!

Remember, the Chauffeur Driven Executive Retreat is capped at 200 operators—and space fills up fast. Registration is now open at the early bird rate of $799, which is in effect until March 16, 2018. Rooms are available for $249/night for the duration of the retreat, with extended stays dependent upon space availability. Head over to our website to register and get up-to-the-minute information.

Visit sandiegoretreat.com for more information.

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GCLA Holds Annual Legislative Day

California operators headed to Sacramento to lobby for the industry
Sacramento — Members and supporters of the Greater California Livery Association (GCLA) took to the state capitol February 21 for its annual Day on the Hill. CD’s Industry & Brand Ambassador Philip Jagiela was among those lobbying for The Golden State’s operators.

Prior to the legislative day, a board meeting was held February 20, where new GCLA President Mo Garkani of COTS Group highlighted the primary issues to address the next day.

The next morning, Nidia Bautista of the Senate Energy Committee, Nick Zangani of California Public Utilities Commission (CPUC) Transportation Enforcement Branch, and Edmond Cheung of the Assembly Conveyance Committee met with and spoke to GCLA members before they headed to the capitol to brief them on what to expect from the day and how to maximize their efforts.

L to R: Don Mahnke of ABC Worldwide Transportation, CD’s Industry & Brand Ambassador Philip Jagiela, Robert Gaskill of Motev, and Perry Barin of MusicExpress
The Day on the Hill itself was packed with meetings to tell senators, assembly members, and their staffs to demonstrate the unity of the statewide ground transportation industry, educate them on not only the issues operators face but also what the industry does, communicate the GCLA’s positions on specific legislation, and demonstrate continued support for Lobbyist Gregg Cook of Government Affairs Consulting and his dedication to representing the GCLA’s interests throughout the legislative year.

While TNCs were not among this year’s focal points, safety issues within the transportation sector remained at the forefront of the day’s message as part of the discussion about duty of care and the ongoing need for both Department of Justice background checks and monitoring for-hire drivers. There was also a call for supporting the CPUC, specifically its budget request to hire between six to eight enforcement officers and its efforts to increase enforcement overall.

After the whirlwind day concluded, participants regrouped to discuss the fruits of their labors and detail their meetings.

Check out the March issue of Chauffeur Driven for expanded coverage of this event.

The next GCLA meeting will be March 13 in Las Vegas.

Visit gcla.org for more information.

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In Memoriam: Thomas “Tom” Harrison Smith (1946-2018)

Thomas “Tom” Harrison Smith (1946-2018)Long-time industry fixture Tom Smith passed away on February 16.  Smith was the owner of Prime Transportation, a Washington, D.C.-based company that he founded in 1983. At the time of his passing , he was a resident of Fort Washington, Md.

“[Tom] was a long time member of our association and event when his health slowed him down, he made an effort to attend our meetings along with national trade shows,” said Virginia Limousine Association President Paul Walsh. “Tom was a person that wanted to help new members and had a passion for the chauffeured transportation industry. Anyone who had the opportunity to speak with Tom could feel this genuine passion that he openly shared.”

Smith is survived by his wife, Charlene Hall Smith; son, Travis Smith of Brandywine, Md.; daughter Trisha Watkins (Alan) of Wake Forest, N.C.; daughter Angie Isaacs (David) of Huntersville, N.C.; brother Kenneth Smith of LaVale, Md.; brother Michael Smith (Aarti) of Centreville, Va.;  grandchildren Draven Smith, Hannah Isaacs, Michelle, Allison, and Ryan Watkins;  and numerous nieces and nephews.

A service is scheduled for February 27 from 6-8 p.m. at Lee Funeral Home Clinton, 6633 Old Alexandria Ferry Road, Clinton, Md.

Chauffeur Driven would like to extend our condolences to his family and team at Prime Transportation.

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A List Worldwide Names New Operations Manager

Operations Manager Guy KarpelLos Angeles — A List Worldwide Transportation has announced the promotion of Guy Karpel to the role of operations manager. Company President Avi Karpel believes that Guy’s unique communication skills and his calm way of handling business has given him many friends in the industry and earned the respect from A List’s employees.

“I am proud to see the way Guy has brought his unique skills and put them to work continuing the A List legacy,” said Avi.

In this new position, Guy looks forward to expanding A List’s affiliate partnerships while continuing to foster the company’s existing client relations.

“A List’s goal for the last 21 years has always been to exceed our clients’ expectations while providing them piece of mind. Our long-term relationships and the loyalty of our affiliates is based on A List’s performance day-by-day, ride-by-ride.”

Guy believes that A List’s approach customer service stems from a program his father Avi put in place three years ago.

“All A List employees have vested interest in the company through corporate shares, which gives each employee a voice in the company as well as personal empowerment. This allows A List to provide the ultimate in customer service.”  

Visit alistlimo.com for more information.

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Rudy’s Executive Transportation Shares Advantages of the New Tax Plan

Rudy’s Executive Transportation CEO Roy Spezzano (right) with employee Katie DeFilippisStamford, Conn. — Rudy’s Executive Transportation has developed a way to make the new government tax plan work to their—and their employees’—advantage.

Each year, the company funds an employee health reimbursement arrangement (HRA) that reimburses employees for their out-of-pocket medical expenses and health insurance premiums. Because Rudy’s completely funds its HRA, there is no employee contribution required. With the new tax initiatives, this year Rudy’s HRA will provide $1,500 for individual employees and $3,000 for families to use in paying their medical expenses.

“Even with the continually rising costs of healthcare, Rudy’s has been able to reduce our out-of-pocket healthcare expenses. Our health insurance premiums have been reduced while at the same time, our deductibles have been lowered, providing us with better and less expensive coverage,” according to Rudy’s employee, Katie DeFilippis. “I know it’s really helped me and my family and I’m sure it’s helped many others as well.”

Rudy’s Executive Transportation CEO Roy Spezzano credits the new tax plan and its reduction in the corporate tax rate for making this possible for his company. According to Spezzano, “We never could have done this without the initiatives provided in the new government tax plan. And this is exactly what the plan is supposed to do, what it is meant to do. It was designed not only to help businesses, but more importantly, to help businesses help their employees, their workers, the people who have to provide for their families.”

To further help its employees, Rudy’s handed out bonuses to each of its 120-plus chauffeurs, as well as to the 40 people who work in Rudy’s office. Bonuses average over a thousand dollars for each driver and an average of four thousand for the office employees.

Spezzano adds, “Rudy’s has been in business serving the tri-state area for over 60 years and it’s been our employees, our staff, and our chauffeurs who have been primarily responsible for our success. I’m happy to give something back to them and I appreciate the new tax initiatives making that possible.”

Visit rudylimo.com for more information.

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ACCESS Expands Into Boston

ACCESS Boston President & CEO Lisa Censullo
San Diego — ACCESS Destination Services has announced that it is expanding into Boston to expand its presence in the northeastern U.S. market.  Best of Boston Events, a Dav El/BostonCoach Company—ranked as the #1 Meeting and Event Planning Company by the Boston Business Journal for 12 consecutive years—will become ACCESS Boston. 

The new ACCESS Boston will draw on its 30-plus year history of providing best-in-class DMC services in the greater New England area.  The team, which has successfully managed tens of thousands of events over this time, will continue to be led by Lisa Censullo, president & CEO.

ACESS Destination Services President & CEO Chris Lee
“We are very excited at the opportunities that working with ACCESS will bring to our customers, and our business,” said Censullo. “ACCESS literally invented the term ‘destination management’ and we look forward to expanding beyond our New England roots with our new partners and brand.”

ACCESS President & CEO Chris Lee commented that, “We’re very fortunate to have Lisa and her team join forces with ACCESS. Their long-term industry experience, extensive local knowledge and focus on customer service is well established. ACCESS’ continued growth comes from our commitment to add partners like ACCESS Boston, whose values and vision complement our own. We’re pleased to once again respond to our clients’ requests and ensure that we can be where they want and need us the most.”

Visit accessdmc.com for more information.

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Custom 2018 Mercedes-Benz Metris Displayed at Toronto Auto Show

Toronto — Limousine/bus builder Absolute Styling has announced that it will be displaying its new custom 2018 Mercedes-Benz Metris luxury conversation van at the Canadian International Autoshow, scheduled for February 16-25 at the Metro Toronto Convention Centre. The Vancouver-based company will exhibit the vehicle at the Mercedes-Benz Canada space on the trade show floor.

Absolute Styling President & CEO Lorenzo Armani said the van was met with enthusiasm at the Montreal Auto Show in January. “This Metris is our own conversion and design. It was fully tested and approved by both Mercedes-Benz Canada and Transport Canada.”

The six-person van is loaded with a full array of features, including suede interior and fully powered Benz seats with power leg rests, back massage, and heated chairs.

“We’re the only company here in Canada that does this kind of conversion,” added Armani. “Ultimately, our goal is to have vehicles in showrooms throughout Canada. We have a big presence in Western Canada and in the Mercedes-Benz corporate showroom, but we want to be on display across the country.”

Following the showing in Toronto, the certified Master Upfitter will demonstrate its new Metris at the 2018 Vancouver International Auto Show at the Vancouver Convention Centre (West) from March 28-April 1.

Visit absolutestyling.com for more information.

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Limo Anywhere Wins 4th Quarter 2017 LMC Circle of Excellence Award

President of Limo Anywhere Sean Arena
Dallas — Limo Anywhere is the recipient of the 4th Quarter 2017 LMC Group Circle of Excellence Award. Limo Anywhere won the award for excellence in social media.

In 2004, Limo Anywhere was founded to provide software solutions to the ground transportation industry. They saw a need for a comprehensive yet affordable instrument for small- and mid-sized operators. In the years that followed, they began to offer cloud-based and mobile options, eventually supporting more than 4,500 livery companies.

The LMC Group’s Social Media Manager Aleja Seabron started working with Limo Anywhere at a time when they wanted to expand their reach and openness through social media. For companies who deliver a service, responsiveness to customer questions, suggestions, praise, and problems is essential.

“Limo Anywhere had a clear understanding of their challenges and opportunities in providing customer service via social media,” said Seabron. “Even more importantly, they worked closely with The LMC Group to transform their efforts, including submitting staff photos and profiles so customers would engage personally with the company.”

Sean Arena, president of Limo Anywhere, found the experience of working with LMC on social media strategy beneficial.

“With over 4,700 operators across the globe, elevating our level of engagement becomes that much more critical (and challenging),” he said. “Through LMC, we have built a better social platform, enabling us to work more closely and collaboratively with our customers across every facet of the business. It is an honor to be recognized for what has truly been a team effort and partnership between Limo Anywhere and LMC.”

Visit lmc.group for more information.

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PRLA Works With Lobbyist, Forms Vendor Alliance

Bensalem, Pa. — The Philadelphia Regional Limousine Association (PRLA) changed up its meeting location for a February 7 meeting at La Cena.

Since Brightbill Body sponsored the meeting, there were several buses on display for members to check out throughout the evening, which Ken Ingram was on hand to discuss with meeting attendees.

PRLA has been pushing hard to make headway with the state, working especially closely with lobbyist Jodie Stuck of government affairs firm Malady & Wooten in regard to legislative matters. Both the Philadelphia International Airport’s and the Pennsylvania Public Utility Commission’s (PUC’s) fee structures have been an ongoing point of contention for members, given the uneven playing field it perpetuates with TNCs.

PRLA Lobbyist Jodie Stuck of Malady & WootenStuck, who was unable to attend the meeting but did provide an update prior to it, has helped draft HB-1977 and SB-1004, which propose an assessment fee of 1 percent of gross revenue for work done in the city instead of the $500 per vehicle fee that the city currently imposes. (TNCs currently pay a 1.4 percent levy of rides originating in the city, which is split between the Philadelphia Parking Authority and the city’s schools.) 

While those initiatives are gaining traction, however, the PUC did recently deliver a decidedly expensive blow to the industry.

PRLA President Steven RhoadsAccording to a press release from the PUC, the proposed rule, which was approved by a 5-0 vote, “would change liability limits for motor carriers transporting fewer than 16 passengers, increasing from $35,000 to $125,000 the minimum coverage for bodily injury, death or property damage incurred in an accident arising from authorized service. The new proposed $125,000 minimum coverage would be split in the amounts of $50,000 bodily injury per person (in place of the current $15,000), $100,000 bodily injury per accident (in place of the current $30,000) and $25,000 property damage per accident (in place of the current $5,000).”

Anyone wishing to comment on the proposed rulemaking must do so as soon as possible by referencing Docket Number L-2017-2604692 and submitting their comments to:

Secretary
Pennsylvania Public Utility Commission
Commonwealth Keystone Building
400 North Street
Harrisburg, PA 17120

In other news, credit card processor Chosen Payments has announced the formation of a vendor alliance with the PRLA. Chosen Payments specializes in providing merchant services to ground transportation providers throughout the nation. 

The next PRLA meeting will be in April.

Visit prlainc.com for more information.

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Mosaic’s Brewster Spills the Secrets

Mosaic Global Transportation CEO Maurice Brewster (fourth from left) was among the CEOs sharing the ‘Secrets of the Fastest Growing Companies’
San Francisco — Mosaic Global Transportation CEO & Founder Maurice Brewster recently took the stage with several Bay Area business leaders for a panel discussion entitled Secrets of the Fastest Growing Companies. Held February 1 at the Julian Morgan Ballroom, this event gave local entrepreneurs the opportunity to learn from companies that made the San Francisco Business Times’ 2017 Fastest Growing Private Companies list. In October, the magazine named Mosaic as the #23 Fastest Growing Private Company in the Silicon Valley.

Mosaic Global Transportation CEO Maurice Brewster
For this event, Brewster was joined by Andrew Paradise, CEO & founder, Skillz (#2 Fastest Growing Private Company, 2017); Amy Norman, cofounder & co-CEO, Little Passports (#35 Fastest Growing Private Company, 2017); and Christina Stembel, founder, Farmgirl Flowers (#15 Fastest Growing Private Company). The discussion was moderated by Peter Sitov, market president – Northern California commercial banking at Union Bank, who co-sponsored the event with the San Francisco Business Times.

Each of these CEOs have enjoyed an impressive 50 percent or more growth over the past three years, and used this forum to share the secrets to their success as well as the challenges that come with managing a company on the fast track.

“It was an honor and a privilege to be selected by the San Francisco Business Times as one of the Fastest Growing Private Businesses in the Bay Area,” said Brewster. “Thank you San Francisco Business Times and Union Bank for allowing me to share my secrets with my local business community.”

Visit mosaicglobaltransportation.com for more information.

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Grand Avenue Promotes Alicia Kline to Event and Client Services Manager

Event and Client Services Manager Alicia KlineNashville — Grand Avenue Worldwide is proud to announce that Alicia Kline has assumed the position of event and client services manager. Kline previously served as executive assistant to Grand Avenue CEO Carl Haley. With over seven years of experience providing events management services and administrative support for corporate executives and organizations, Kline will be responsible for overseeing the processes and systems related to serving customers through all phases of their transportation needs.

“Having been with Grand Avenue for over two years and being involved in a number of client-focused engagements and activities, I am honored and excited to now be in a role that ensures our clients’ every need is met,” said Kline. “Grand Avenue prides itself in providing the highest level of professionalism and quality care, and I look forward to helping the company further its exceptional service.”

Since joining Grand Avenue in 2015, Kline has developed the customer service, management, and leadership skills necessary for her new role as event and client services manager. Kline’s promotion comes as Nashville continues to grow in popularity as a top destination city for meetings and events.

“With her extensive background in handling events, from corporate meetings to professional sporting events within NASCAR and baseball, Alicia was a natural fit to be our new event and client services manager,” said Grand Avenue Vice President of Operations and General Manager Terrie Lane. “We’re thrilled to have her in this role and know that her experience will be valuable in helping us enhance our client services.”

Visit GrandAvenueWorldwide.com for more information.

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Gateway Limousine Named One of the Elite ‘WeddingWire Rated 500 Level’ Companies

President Mark DiChiaraWaterbury‚ Conn. — Luxury ground transportation service provider Gateway Limousine is pleased to announce that it has reached the prestigious WeddingWire Rated 500 Level by earning more than 500 wedding reviews for Wedding Limos in Connecticut. As a member of WeddingWire, a national online wedding marketplace and the world’s largest wedding review site with over 2 million reviews, Gateway Limousine’s advancement to the Rated 500 Level is considered the ultimate milestone, illustrating the company’s commitment to regularly providing quality service to their clients.

“Gateway Limousine is thrilled to have reached WeddingWire’s Rated 500 Level for Wedding Limos in Connecticut and believe that this achievement is a testament to the hard work of our highly-skilled, dedicated staff and chauffeurs,” said Gateway Limousine President Mark DiChiara. “Providing the finest ground transportation experiences for our clients is our number-one priority, and we would like to thank each of them for taking the time to review our services on WeddingWire. Each review allows potential clients to see that we are committed to providing excellent service on a consistent and ongoing basis, and we look forward to continued success.”

The WeddingWire Rated program recognizes wedding professionals who have received positive newlywed reviews about their business on WeddingWire. Since receiving over 500 wedding reviews, Gateway Limousine is now placed at the elite Rated 500 Level. The program recognizes businesses across more than 20 service categories, from wedding venues to wedding photographers, and requires a minimum of three wedding reviews and an average score of 3.5 stars or higher. Within the WeddingWire Rated program, there are seven different levels that wedding professionals can reach based on the number of wedding reviews they receive (3, 10, 25, 50, 100, 250 and 500). The WeddingWire Rated 500 Level is reserved for a select group of businesses who have received 500 or more newlywed reviews.

“To have exceeded 500 client reviews is a tremendous accomplishment that only a select group of wedding professionals have reached,” said Sonny Ganguly, CMO, WeddingWire. “We are honored to recognize Gateway Limousine for their impressive work within the wedding industry as indicated by their past clients. This great achievement showcases their strong track record of success and a steadfast commitment to earning positive reviews, each and every year.”

In addition to WeddingWire’s Rated 500 Level, Gateway Limousine recently earned its tenth consecutive WeddingWire Couples’ Choice Award, and is the only limousine service in Connecticut to have achieved this status. Determined by reviews from over a million newlyweds, the Couples’ Choice Awards recognize the top five percent of local wedding professionals on WeddingWire for their excellence in quality, service, responsiveness and professionalism within the industry.

Visit gatewaylimos.com for more information.

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American Executive Transportation Announces New Affiliate Manager

Affiliate Manager Jennifer WongSterling, Va. — Washington, D.C.-area transportation provider, American Executive Transportation, has announced the addition of industry veteran Jennifer Wong as their new affiliate manager.

Wong’s role as affiliate manager will to continue to build the existing relationships that American Executive has already established, as well as develop and grow new partnerships. She will also continue to work on building new corporate business for AET.

“I am thrilled to be working with the amazing team at American Executive and I am very much looking forward to adding my expertise and unique skill-set to such an amazing company,” says Wong.

She brings over 10 years of transportation industry expertise as well as over 25 years of sales and marketing expertise, in both the retail and corporate sectors. Wong is the founder of Solutions Marketing, a boutique transportation-focused marketing agency, which she will continue to manage with the support of her staff. She will be attending the upcoming trade shows and retreats and will conduct on site visits across the country to visit American Executive affiliates.

“We are excited to have Jennifer join the American Executive team with her extensive knowledge of the industry and as a well-respected industry veteran,” says AET CEO and Co-founder Zulfi Abbasi. “We believe this to be a great fit for our team.”

Visit aetworldwide.com for more information.

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Access Commercial Capital and United Leasing Name New Corporate Account Executive

Corporate Account Executive Carl RestivoLake Success, N.Y. — Access Commercial Capital, a division of United Leasing and Finance, has recently added Carl Restivo as a corporate account executive.

Restivo will leverage his existing customer base to expand Access’ originations in the transportation finance market. “I look forward to continuing to create effective financial solutions for customers I have known and served for many years.” he said.

Prior to joining Access, Restivo served in senior sales positions within the bus sales industry. “It’s exciting to hire talent that has a proven commitment to the industry and our customers,” said Eric Coolbaugh, vice president of sales at Access. “Carl’s extensive experience and understanding will ensure that our markets are well-served as we continue to grow our sales division,” he added.

Restivo will be based in Saratoga Springs, New York and will report directly to Coolbaugh. “We are pleased that Carl is bringing his considerable experience and stellar reputation to our company,” said Martha Ahlers, president of United Leasing and Finance. “Carl understands our unique brand of solutions and service, and will add depth to our already outstanding group of sales leaders,” she added.

Visit accesscapital.biz for more information.

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