When it comes to social customer care, 92.5% of companies are failing. That’s according to a study by Rational Interaction. You can’t grade customer service on a curve. It’s either good or it isn’t. It’s either stellar or mediocre, or even downright bad. Either you’re making your customer happy, or you’re not.
Here are six ideas on how to deliver amazing service through social media.
Forbes article here
Keywords
client feedback customer service Facebook online services Social Media social media marketing Twitter
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