ATLANTIC CITY, N.J. — Consistently training your employees is an important part of staying competitive. Refresher courses are necessary to ensure your staff provides incredible customer service. But something equally vital is ensuring your chauffeurs are refreshed physically and mentally as well.
“Overall, we as operators fail sometimes to focus on the human element as to what chauffeurs do on a daily basis, especially in their personal lives, because that effects the work place,” explains Mike Barreto, Philadelphia Branch Manager, Flyte Tyme Worldwide. “We need to make sure they have healthy lifestyle outside the office to ensure proper downtime, proper rest. It’s not always about work. Chauffeurs are not machines that keep going and going.”
Barreto will share his expertise and insights during one of many training sessions scheduled for the upcoming LCT-NLA Show East, Nov 13-15 at Harrah’s Resort in Atlantic City.
“No matter if you are a small, medium or large operator, we all face the same problems dealing with chauffeurs,” notes Barreto. “We are a large company and our problems are magnified 1,000%, but no matter what size company you are, there are process you can put in place to train and retrain, and facilitate the ‘human element.”
Barreto’s session, Chauffeuring 101: Defensive Driving, will be held on Sunday, Nov. 13, 10 a.m. to 11 a.m.
Critical Thinking Skills Key to Dispatching Excellence
The focus on staff training and the human element will also be the focus of another training session that will help dispatchers better manage staff and clients—creating a memorable experience.
“Staff need to be reminded to look at the big picture, especially the 6-hour window and 24-hour window for scheduling, chauffeurs hours of service to make sure you are prepared for your busy times and to ensure chauffeur and client safety,” noted R.M.A. Worldwide Chauffeured Transportation General Manager, Jeff Shanker, who will share best practices and strategies to ensure dispatching excellence during his session, Dispatching Excellence on Sunday, Nov. 13 from 10 a.m. to 11 a.m.
Regarding what makes a good dispatcher; Shanker said it’s not placing someone in the position just because they have been with the company a long time. “You need a dispatcher who obviously has knowledge of the business, but that person also needs critical thinking skills to be able to recognize and handle any situation, and also be aware of VIPs and plan and manage rides accordingly.”
Shanker added the session will also focus on logistics best practices, specifically the available tools and resources dispatchers need to better manage their fleet. “It all comes down to making sure management and dispatchers facilitate a smooth operation, focus on safety, chauffeur time, and managing the work flow and energizing your staff.”
Time Is Running Out!
The Show is only a week away! Don’t miss out on incredible educational sessions, networking opportunities, and more! Click here to register.
Keywords
Atlantic city chauffeur training continuing education dispatching Harrah’s industry education Jeff Shanker LCT-NLA Show East limo tradeshows Mike Barreto
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