The problem at Uber goes beyond a culture created by toxic leadership. The company’s cultural dysfunction, it seems to me, stems from the very nature of the company’s competitive advantage: Uber’s business model is predicated on lawbreaking. And having grown through intentional illegality, Uber can’t easily pivot toward following the rules.
Harvard Business Review article here
Keywords
company culture illegal operators legal issues regulatory enforcement staying competitive TNCs Travis Kalanick Uber
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