How Customers Can Help You Improve Service

Nearly every company today is focused on product innovation, pricing and automating various aspects of their business to improve the customer experience.

In fact, by 2020, customer experience will be a more dominant competitive differentiator than price and product, according to research by Walker Info. But customer loyalty and retention aren’t influenced by these traditional, rational forces alone. Customers are also highly influenced by their emotional experiences with brands, including customer service.

Customer Think article here

Keywords

Branding   business management   client feedback   client markets   customer service   research and trends   

 

Follow @lctmag on Twitter

via Limo News http://ift.tt/2dQ3RAG