As brand loyalty diminishes in importance, and hotel chains come to look more and more the same, how can an upscale property stand out in the crowd?
We asked a number of hoteliers what they thought, and came up with these six trends:
- High-end clients value their privacy.
- Affluent travelers want a trip that goes above and beyond the standard concept of luxury.
- As multi-generational travel surges, luxury properties are thinking long-term.
- Hotels are incorporating state-of-the-art technology into guest rooms and front desks.
- Expect hoteliers to continue expanding their footprint in Asia, where tourism continues to rise.
- To give travelers the local experience they crave, hotel spas are using their surroundings as inspiration.
Travel Market Report article here
Keywords
building your clientele customer service hotels industry trends leisure travel luxury market trends VIP service wealthy clients
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