Showing posts with label July 14. Show all posts
Showing posts with label July 14. Show all posts

Friday, July 14, 2017

Trump Campaigner Urges Fair Play With TNCs

<p>Former Trump campaign manager Corey Lewandowski engaged a rapt audience of industry businesspeople with talk of job creation, the pro-business leanings of President Trump, and the need for more even regulations with Uber and TNCs. (LCT photo)</p>

MIAMI BEACH, Fla. — Summit attendees got a strong dose of insider politics and a pro-business outlook from one of President Donald Trump’s frontline supporters, who assured operators Trump has always been an avid user of chauffeured transportation.  

“Even before he was the President, he was a chauffeur and limousine kind of guy,” said Corey Lewandowski, who served as Trump’s campaign manager from January 2015 to June 2016. “He would go around New York all the time in chauffeured limousines; that’s just how he operated.” Trump likely isn’t very familiar with or fond of using Uber, he added.

Lewandowski’s presentation on May 22 consisted of part business pep-talk and part political intrigue as he relayed insider tales from his 18 months as Trump’s first campaign manager. He was interviewed at the Eden Roc Hotel conference center by LCT Publisher Sara Eastwood-Richardson and Dav El / BostonCoach Chauffeured Transporation CEO Scott Solombrino, who also serves as a board director for the National Limousine Association focused on legislation.

Lewandowski made it clear he wasn’t officially speaking for the Trump Administration, but only sharing his views as a political observer and pundit. Before the Trump campaign, he worked as a campaign strategist for the Republican Party and as a lobbyist. He now appears as a political analyst and commentator on the Fox News Channel and One America Network.

All About Business
“What Trump understands is you need to give small business owners relief. You need to give them the tools so they can be successful,” Lewandowski said.  

He drew parallels between the businesses Trump developed as he grew his enterprises to chauffeured transportation operations. Trump wants to create 25 million jobs, and “none of those are Uber jobs,” he said. “This administration is about jobs; it’s about the economy and growing businesses.
“What we’ve seen in general is significant investments from companies that want to grow again in the U.S.,” Lewandowski said. “That’s not been the case for a long time, because the biggest and most important part of this administration is jobs. And when you guys are out creating jobs on a daily, weekly, monthly basis, that story collectively is being compiled and told to the administration so they better understand what they’re doing.”

<p>Lewandowski was interviewed by LCT Publisher Sara Eastwood-Richardson, who asked how the industry can pursue its regulatory agenda, and by Dav El/BostonCoach CEO and NLA board director Scott Solombrino, who asked the political junkie questions about managing the Trump campaign. (LCT photo)</p> Putting Uber It Its Place
Lewandowski underscored the main regulatory goal of the limousine industry as it confronts transportation network companies (TNCs).

“I think what your industry needs — what every industry should have — is a level playing field,” he said. “That’s all you’ve ever asked for, which is the same rules for everybody. You are an industry that’s trying to play by the rules but you don’t have a fair playing field.”

Lewandowski warned Uber’s drive to keep rates as low as possible risks compromising safety for business travelers, a leading client niche for the chauffeured transportation industry.

“I am certain there will come a time where an employee who is working for a business on the clock goes from point A to B in an Uber and something detrimental happens,” he said. “And you will see a massive lawsuit from that individual who says to the corporation, ‘You told me to take an Uber, because for whatever reason, you didn’t provide me the service, and this is what happened.’ That will happen. There’s no question about it because the companies think that’s a cost-savings approach because they don’t have to have a limousine service on-call. Well wait until one lawsuit comes. . .  you want to talk about [what will happen to] insurance premiums?”

Lewandowski encouraged industry leaders to work with officials at the Departments of Treasury and Labor as the transition evolves and positions are filled. He urged leaders and operators to help the new administration better understand the limousine industry and its push for fairer regulations.

The top administration leadership, which has not worked in government jobs, is looking at big picture agenda items and getting a handle on running the federal government. “What they want is small businesses to come in and say, ‘Let us help you be successful,’” Lewandowski said.

On The Front Line
The bulk of Lewandowski’s presentation centered on his role helping ignite one of the most memorable, historic, and stunning Presidential election upsets in U.S. history.

It was at a Conservative Political Action Committee Conference in February 2015 where Lewandowski realized Trump was more than a passing phenomenon. Compared to other Republican candidates at the conference, Trump drew enthusiastic, overflow crowds, not because of his reality TV billionaire stardom, but because of his populist political message that resonated with America’s middle class. Lewandowski observed such crowds again while campaigning in New Hampshire.

“There were so many people, the cars were backed up two miles deep, and people were literally running after the car with Trump as we got to the event,” he recalled. “They were literally standing on the roof of this building just to get a glimpse of this guy. I have never seen anything like it. What were supposed to be only 200 people turned out to be 3,000 people. We knew right there that people wanted something so different.”  

Trump would fill up stadiums with people waiting in line for hours to see him. “What the media refused to report is the intensity level of the people who supported Trump,” Lewandowski said. “Once we got first place in the polls in New Hampshire, which happened in July 2015, we never looked back.”

After he was replaced as campaign manager in June 2016, Lewandowski became a commentator for CNN. He told the audience how he refused to criticize Trump and remained loyal because he believed in the future President’s ideas and plans. He relayed the election night upset that took Trump to the White House, and him from CNN to Fox News:

<p>Attendees clamored to get photos taken with Lewandowski as he left the ballroom for his waiting chauffeured car to the airport. Here he poses with Tony Mehdiof of North Point Transportation in Atlanta. (LCT photo)</p> “So I knew at 10:30 p.m. Trump would win, and I went to the CNN guys and said, ‘Look, Donald Trump is going to be the President of the United States. Here are the numbers.’ So they said, ‘You can’t say that on TV.’ ‘Okay, I won’t say it.’ But I said, ‘But it’s a fact. I’m looking at the numbers, he’s going to win Florida, he’s going to win North Carolina, he’s won Ohio and Iowa. He’s going to win Pennsylvania, he’s probably going to carry Michigan. Wisconsin looks very good for us.’ They said, ‘You can’t say that.’ So, we sat on this panel all night long and they refused to acknowledge that Trump was winning.”

“The only state that was potentially still close was Nevada, but we didn’t need it once you pick up Wisconsin, Michigan, and Pennsylvania. So, they [still] didn’t want to call the race, even though a bunch of the other channels had called it. And as a matter of fact, this network executive waited — literally waited — until after Hillary Clinton called Donald Trump to concede, to then say, ‘We’ve got breaking news. We can now say Donald Trump is going to be the next president.’”

At 4 a.m., Lewandowski said he walked off the set and told a CNN executive, ‘It’s so disingenuous. You guys knew, you refused to call it, and I can’t do this. I quit.’ So I walked out and I quit.”

Keywords

business trends   Donald Trump   economic outlook   industry education   industry politics   LCT Leadership Summit   Sara Eastwood-Richardson   Scott Solombrino   TNCs   Uber   

 

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Thursday, July 14, 2016

Operators Target County’s Actions On Uber In Federal Suit

WEST PALM BEACH, Fla. — Palm Beach County gave the app-based ride service Uber treatment that wasn’t just unfair to taxis and limos, it was unlawful, four limousine firms say this week in a federal class-action lawsuit.

The suit, which targets the county’s treatment of San Francisco-based Uber parent Rasier LLC, was filed Tuesday in U.S. District Court by Boyce Transportation, operating as A1A Airport and Limousine Service; Act One Limousine; Priority Limousine and Transportation; and Dignitary Services.

A1A Airport and Limousine Service is owned by Rick Versace, the President of the Florida Limousine Association.

During the local, regional, statewide and national debate over how much, if at all, governments should regulate app-based firms, the taxi and limo companies have said rules give the app-based ride services an unfair advantage and don’t go far enough to protect the public.

Palm Beach Post article here

Keywords

Florida Limousine Association   Florida operators   lawsuits   legal issues   regulatory enforcement   Rick Versace   TNCs   Uber   

 

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EmpireCLS Links With Elite Global Travel Supplier Virtuoso

EmpireCLS Worldwide Chauffeured Services, a top-ranked luxury ground transportation and executive car service, has been invited to join the prestigious supplier portfolio at Virtuoso, an international travel agency network specializing in luxury and experiential travel.

“Virtuoso’s acceptance process is incredibly selective, so becoming a preferred supplier is a true honor,” said EmpireCLS Chairman and CEO David Seelinger in a press release. “Given the reputation Virtuoso member advisors and travel suppliers have for outstanding dedication to their clients, this is a recognition of our own bespoke approach to chauffeured service.”

In this new partnership, EmpireCLS will create new sales and marketing opportunities in Virtuoso’s network of more than 11,400 luxury travel advisors and their discerning clientele. As one of only two global ground transportation providers in the network, member agencies will benefit from EmpireCLS’s distinct services —chauffeured vehicles, VIP airport greeters, and secured transportation — available worldwide. Virtuoso agencies sell more than $15.5 billion annually, making the network the most significant player in luxury travel.

Virtuoso’s supplier portfolio consists of more than 1,700 of the world’s finest luxury hotels, cruise lines, airlines, tour operators and other suppliers in 100 countries. The company’s unparalleled reputation is built upon selective relationships with travel providers that must meet its exacting standards for creating bespoke travel experiences and maintaining white-glove standards of customer service.

Source: Virtuoso press release

Keywords

business partnerships   business travel   corporate travel   customer service   David Seelinger   EmpireCLS   leisure travel   luxury market trends   marketing to corporate travelers   VIP service   

 

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Major Limo Companies Join Business Travel Booking System

Groundspan, a ground transportation automation and management platform, announced July 12 a new technology partnership with global, national and regional chauffeured transportation companies to support Concur Travel clients who do not have preferred ground transportation suppliers.

Concur, a provider of integrated travel and expense management, offers global ground programs to all customers regardless of size or transaction volume. Through expanded capabilities on the Concur Travel platform, Concur clients now book ground transportation to supplement their managed travel programs. Concur clients can now book executive car/black cars, sedans, vans and SUVs in cities worldwide even if they don’t have their own suppliers or negotiated rates.

Operators such as Dav El / Boston Coach Chauffeured Transportation Network, Carey International, EmpireCLS Worldwide Chauffeured Services, Flyte Tyme Worldwide, and Tristar Worldwide Chauffeur Services will participate in this program and leverage their connectivity through Groundspan.

Through this new Preferred Partner Program, Groundspan expands automated ground booking services through the leading TMCs, GDS systems, CBTs and mobile device platforms. Groundspan’s platform accelerates the automation of ground transportation bookings and funnels ground options from more than 5,000 providers globally in a concise layout that allows users to compare vehicles and vendors.

“Groundspan and Concur have had a lot of recent success with large market corporate clients,” says the CEO of a global ground transportation company. “However, there are thousands of mid to small market Concur clients who have similar ground transportation needs, but do not have a formal ground transportation program. As a result, these travelers are booking with fulfillment options (TNCs) which have inherit risks resulting in increased corporate liability. This program through Concur offers these corporate clients a better alternative.”

Tony Bonanno, President of Groundspan, said, “Many corporate travelers are booking with transportation network companies (TNCs) because of the lack of alternative technologies in the ground transportation space and no defined preferred vendor program within their company. Groundspan’s vendor partners coupled with our booking tools through Concur, travel agencies and now our neutral mobile applications give these travelers a credible, secure booking option.”

“Now all of our clients have the ability to book chauffeured ground transportation services real-time from leading ground transportation providers, without an agreement or corporate negotiated rates,” said Charlie Sultan, senior VP of supplier management at Concur. “This allows corporations to quickly build a global program with minimal effort.”

About Concur
Concur, an SAP company, offers cloud-based services that simplify travel management and expenses. By connecting data, applications and people, Concur delivers an effortless experience and transparency into spending. Concur services adapt to individual employee preferences and scale to meet the needs of companies from small to large. Information: www.concur.com or the Concur blog.

About Groundspan
Groundspan is an innovative ground transportation technology company focused on developing an ecosystem for booking and managing global ground transportation services which are part of the corporate travel itinerary. Groundspan focuses on developing applications to easily book reservations for executive sedan, limousines, van, taxi and airport parking. Groundspan enables a corporate employee an efficient way to view, compare and book ground related services. Groundspan offers its ground travel management solutions through its relationships with major online travel booking portals, corporate travel departments and major travel agencies across all major GDSs. Groundspan is a neutral global ground distribution system which provides corporations access to their contracted and non-contracted fulfillment providers. Information: www.groundspan.com.

Source: Groundspan press release

Keywords

BostonCoach   business travel   Carey International   Concur Technologies   corporate travel   Dav El Chauffeured Transportation   EmpireCLS   Flyte Tyme   reservations   reservations management   Tristar Worldwide Chauffeur Services   

 

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Asia Set to Become Largest Digital Travel Sales Market

Digital travel sales in Asia-Pacific are set to surpass those in North America next year to become the largest regional market in the world.  According to eMarketer’s latest forecast, digital travel sales in APAC will grow by more than 21% next year, reaching $215.9 billion, compared with the North America’s $200.4 billion. 

Wwith a projected spend of $180.59 this year, the U.S. has the largest digital travel sales market in the world. While the U.S. is more than double that of China, it is not expected to keep this lead for much longer; by 2020 digital travel sales in China will reach $198.5 billion, less than $15 billion behind the U.S. This strong growth is thanks to heavy activity within China, which this year is expected to grow by 36% to reach $95.3 billion. As has happened with the retail ecommerce market in China, high levels of mobile adoption, combined with a growing middle class that likes to take trips, have led to a booming digital travel market.

“Travel demand in China is showing no signs of slowing down,” said Chris Bendtsen, eMarketer forecasting analyst.  “Consumers in China are now able to take advantage of the rising disposable incomes and simplified visa policies that have been progressing over the past few years.”

Source: eMarketer Press Release

Keywords

Asian operators   business travel   business trends   China operators   corporate travel   industry trends   leisure travel   luxury market trends   research and trends   

 

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Taxis Still Beating TNCs In New York City

While apps like Uber, Lyft, Juno, and Via are on the rise, NYC Taxi dispatches nearly 400,000 trips each day, according to new data out from Morgan Stanley. That’s compared to 168,528 from Uber and 26,783 trips from Lyft every day. 

Via, which only offers shared rides with those headed in a similar direction and charges a flat rate, came in a solid fourth place behind taxis, Uber, and Lyft in all categories except one: the app solidly beats all other services when it comes to the average number of trips per vehicle per week.

Business Insider article here

Keywords

industry surveys   Lyft   mobile applications   New York City   New York operators   New York Taxi & Limousine Commission   research and trends   taxis   TNCs   Uber   

 

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Spending On Business Travel Breaks Records

ALEXANDRIA, Va. – Global business travel spending topped $1.2 trillion in 2015, growing 5% over 2014, and is forecasted to reach $1.3 trillion in 2016 and $1.6 trillion in 2020, according to the GBTA BTI Outlook – Annual Global Report & Forecast. The report was released this week by the GBTA Foundation, the education and research arm of the Global Business Travel Association.

Despite global uncertainty, cautious optimism rules the forecast, which predicts global business travel spending to advance 5.8% on average during the next five years, reaching $1.6 trillion in 2020.

“Global business travel remains a critical driver of the success of organizations around the globe,” said Michael W. McCormick, GBTA executive director and COO, in a statement. “Business travel has demonstrated a tremendous resiliency as it continues slow and steady progress even in the face of global uncertainty, a weakened global economy, terrorist attacks, world health issues and other obstacles. Companies across the globe clearly understand the return on investment business travel delivers for their bottom line.”

David Henstock, VP of global business solutions at Visa, Inc., sponsor of the study, said, “While overall growth has remained steady despite global uncertainties, signs are good for a solid end to the decade as we approach 2020. Business travel has continued to evolve as the world is becoming more connected, and the transition to electronic payments will help businesses reduce costs and pay for travel expenses more efficiently.”

Annual Rankings
At $291 billion, China surpassed the U.S. as the largest business travel market in the world in 2015.

Next Five Years: Quest for Growth in an Era of Uncertainty
Sustained economic uncertainty and mixed results among the major business travel markets will drive continued moderate growth, but as GBTA looks ahead towards 2020, we expect a drastic difference in the relative performance of business travel markets worldwide.

India and Indonesia will average double-digit growth in business travel spending during the next five years. China’s economic growth continues to moderate and GBTA forecasts their business travel market will be the fifth fastest growing major market in the world during the next five years – a vast departure from their No. 1 average ranking over the last 15 years. Despite declines in growth, China remains the largest single market opportunity for travel suppliers and marketers as their $291 billion market size coupled with 8.4% average growth will lead to the largest gains in spending of any major market by far.

Brexit Effects
The annual forecast was compiled before the U.K. voted for Brexit on June 23, but the added uncertainty the vote brings will likely make its mark felt on business travel. The financial upheaval and pending changes to trade and immigration rules will raise management heartburn and cause some managers to postpone or cancel business trips. It may also constrict travel budgets as managers hedge uncertainty. If the U.K. enters a mild recession, domestic and outbound business travel will suffer. But a much weaker pound would make leisure and business travel to the U.K. a real bargain.

Business Travel Evolution: 15 Years of Volatility
With 15 years of business travel spending now tracked by the GBTA Foundation, it is clear business travel has evolved fast. In 2000, $634 billion was spent on global business travel, half of the $1.2 trillion spent in 2015. Growth has been driven by an increasingly connected world and many key business travel markets maturing.

External forces also had big effects as early in the millennium business travel volumes were held back as many developed economies battled recession. By 2004, however, the global economy resurged and business travel prospered between 2003 and 2008. Beginning in late 2008, the Great Recession and financial crisis began and global business travel plummeted over the following 18 months. Business travel clawed its way back over the next few years, outpacing the recovery in the overall global economy. Following the robust recovery period for business travel in 2010 and 2011, global business travel spending growth entered the doldrums only growing in the 3% range. Now we have entered an era of uncertainty marked by moderate growth for the foreseeable future.

U.S. 2016 Q2 Outlook Highlights
The GBTA Foundation also released its GBTA BTI Outlook – U.S. 2016 Q2 report today with slightly downgraded expectations from the previous quarter. GBTA forecasts U.S. business travel spending to grow only 0.9% this year ($292.5 billion) before advancing 4.2% in 2017 ($304.9 billion).

Increasing risks in the domestic and global economies, uncertainty leading up to the U.S. Presidential election, the surprising vote from the U.K. to leave the EU, and continued signs of a weakening global economy have combined to influence the slightly more pessimistic outlook for U.S. business travel during the next six months.

“The slow growth environment of the U.S. and global economies has taken a toll on many fronts leading to this ‘new normal’ of slow, but steady one to two percent progress,” McCormick said. “Favoring dividends, M&A and stock repurchases over investing in capital, people and business travel in this environment could come back to haunt U.S. businesses. When growth does reaccelerate, companies must be ready with the newest technologies, the most productive workforce and the critical customer relationships necessary to take full advantage.”

More Information
The GBTA BTI Outlook – Annual Global Report & Forecast and the GBTA BTI™ Outlook – U.S. 2016 Q2 are free of charge to all GBTA Members by clicking here. Non-members may purchase the report through the GBTA Foundation by emailing pyachnes@gbtafoundation.org. 

Source: GBTA Foundation press release

Keywords

business travel   corporate travel   GBTA   Global Business Travel Association   industry trends   international business   research and trends   

 

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Iconic JFK Lincoln Visits Pennsylvania Dealership

The white 1963 Lincoln Continental used to transport the Kennedys and former Texas Gov. John Connally from a breakfast and speech at the Hotel Texas ballroom through the streets of Fort Worth to Carswell Air Force Base, where they boarded their short flight to Dallas on the morning of Nov. 22, 1963, is being housed at Springfield Ford until July 20.

After, it will be on display at the Democratic Convention’s Political Fest along with other presidential items.

The Delaware County Daily Times article here

Keywords

Lincoln-Continental   Presidential limousines   special events   unique vehicles   vintage vehicles   

 

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Attorneys Want To Force Bus Company Into Bankruptcy

McALLEN, Texas — The legal battle over compensation for the more than 50 people injured and killed in a casino bus crash in May escalated July 10 when attorneys filed a petition to force the bus company into bankruptcy.

A group of attorneys, representing more than a dozen victims who were left without a share of the $5 million available through OGA Charters LLC’s insurance policy, filed an emergency motion in U.S. Bankruptcy Court to freeze all the assets belonging to the company.

The emergency motion came days after two attorneys with the group settled with the insurance company taking more than $3.5 million for six of their clients, leaving more than 40 injured and five families whose loved one’s were killed to split the rest of the money.

The Monitor article here

Keywords

accidents   bankruptcy   bus crash   buses   charter and tour   death   lawsuits   Texas operators   

 

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Operators Apply Concepts To Business

This year’s LCT Leadership Summit provided attendees with plenty of take-away principles and points to talk about. In this first-ever conference follow-up section, LCT asked a sampling of attendees what ideas gained at the Summit they can best apply to their businesses. We also wanted to know about leaders they admire, and how they lead their operations.

Some of the speaker messages are reported in detail in this issue. Attendees offer insights below, in their own words, and in photos from the Summit:

Barry Gross, director of business relations, Reston Limousine, Sterling, Va. (Washington, D.C. metro region):

“I felt validation more than anything else. There are times when I wonder if my leadership style can be too fanatical for others; however, when listening to Scott Moore, I realized I have the right approach for me. I need to follow my instincts as a leader to be credible with my team. Like Moore, I like to get into the field with my team, so they know I understand their world. More importantly, it sends a clear message I am willing to do the things I teach, so there is no reason or excuse for them not to. Like Moore, I believe successful teams are built through shared experiences and common goals.

I also identified with Jeanne Bliss and her approach to customer service above all. We work extremely hard to anticipate customer needs, or more importantly, potential issues before they occur. With that philosophy, we’ve started several key quality-control processes to minimize our exposure. By troubleshooting our service, we are able to reduce errors and better control the service. All the preparation in the world, however, cannot eliminate the human or random factors that contribute to service issues, but I agree with Bliss on how a company responds to those issues distinguishes the best companies. My team has learned empathy, and the willingness to acknowledge issues and address them openly. We are then highly determined to show the client we truly DO care about their experience, and are prepared to make them as whole as possible, beginning with sincere regrets their experience was not what they had hoped it would be, or what we had hoped to deliver for them. The key to superior customer service is humility.”

Robert Alexander, CEO, RMA Worldwide Chauffeured Transportation, Rockville, Md. (Washington, D.C. metro region):

“Scott Moore helped me look at ways to lead and the importance of having convictions in leading. You have to get all your data points. You make better decisions with more data. You stick with it and go with it. Let your people have a voice. Let them know you are a fair leader. People want to feel they are a part of something that’s bigger than themselves, and where they can make a difference. For our operations, that comes down to letting anyone in the company, whether details guy, car washer, or trusted advisor, talk and really listen to them. Ponder what they say and give it real weight. If they make sound arguments and can support them, you should agree and do it.

My ultimate goal is to have as much revenue and profit as possible with the fewest vehicles. Being more efficient makes you profitable. If everyone understands that goal, then it makes any decision much easier. We will lose any battle to win the war, and to win the war is to make sure the client keeps coming back. Do whatever it takes. Everyone is empowered to do that. You train, prepare, and watch out for each other.”

Rick Versace, President & CEO, A1A Airport & Limousine Service, Boca Raton, Fla.:

“To me, the Summit is one of the most anticipated events of the year. The high level of the agenda and the think tank like atmosphere of the program made this Summit very memorable. I especially enjoyed Rear Admiral Scott Moore’s presentation on leadership and building “No Fail” teams. The Navy Seals’ ideals coupled with their extreme training and unwavering dedication make them undeniably the best at what they do. I believe if you empower your team to make decisions and solve problems, they know you trust them with that kind of responsibility and then they will feel more like they are an important part of the operation instead of just another piece of the machine.

I am definitely a hands-off leader. I will set the objective and measure my team’s effectiveness in getting there, but I never micromanage. I would never ask anyone to do anything I would not do myself, whether that be cleaning toilets, sweeping the garage, or washing a car. I try to be the first to offer praise and the first to point out mistakes in order to use them as a learning opportunity. I am brutally honest and expect my team to be the same.  

The two leaders I admire the most are Jeff Bezos, the chairman of Amazon, and Pope Francis. Bezos is an extraordinary combination of visionary and master builder. He saw something no one else could see and turned it into one of the most admired companies in the world. Although he is highly demanding, thousands of people aspire to work for him. That’s how you know a great leader when you see one.  

Pope Francis leads with humility. He refused to live in the palatial papal apartments and washed the feet of a female Muslim prisoner. He gets driven around Rome in a Ford Focus and is famous for asking the question, “Who am I to judge?” The greatest leaders among us are very often the most humble and endearing.”

Brett Barenholtz, CEO, Boston Car Service, Canton, Mass.:

“I really enjoyed Ben Parr’s session because he is one of the top tech journalists with a lot of insight into Silicon Valley. He was actually able to back up everything he was saying with real numbers. Technology needs to be a core part of your business, not just a small piece.

Regarding leadership, I want to lead by example. I want our company to be a cohesive unit that can depend on all departments working well together and build trust with clients based on having high levels of service.

I think what Elon Musk has done is revolutionary with Tesla and SpaceX. Even after he hit it very big with PayPal, his drive for success is inspirational.”

Nick Kokas, Vice President, Brentwood Limousine, Detroit, Mich.:

“The largest takeaway for me at the Summit came from Ben Parr. During his presentation, he discussed the habits of the evolving consumer and specifically the Millennial. As an industry that started off during the horse and carriage days, we sometimes forget we need to follow our customers. As our customers evolve, so do our companies. From the way we communicate with them to the way they acquire our services, we must evolve and adapt to their habits. 

Regarding leading my company, first off, I am a fan of Silicon Valley. I try to take some cues from them. They have been able to achieve a level of success few have been able to reproduce anywhere in the world. While our industry focuses on service, service and more service, we don’t include the word “innovation” when it comes to being an integral part of the services we provide. I try to be as open as possible to the cultural changes happening all around us. Sometimes, leaders have to have their eyes and ears open and keep their mouths shut to get a clear perspective of what’s going on around them. I DON’T want to be surrounded by yes men who are afraid to talk and offer insight.

I would say Alan Mulally, former CEO of Ford Motor Company, is a leader I admire. He was brought in during the financial crisis after leaving Boeing in order to run Ford. Ford was the ONLY American car company that didn’t beg for a bailout and yet they still turned the company around. When he was first appointed to the position, Wall Street doubted his ability to lead an auto manufacturing company. One of my favorite lines from him came when a reporter asked him if he was ready to tackle something as complex as a global car company. He responded, “A car has about 10,000 moving parts. An airplane has TWO million parts AND you have to keep it up in the air.” He proved Wall Street wrong. With good leadership principles, we can succeed no matter how complex our industry. Even with two million parts!”

Robert A. Xavier, CEO, Legend Limousines, Smithtown, N.Y.:

“I picked up some key points from Scott Moore, especially about establishing a corporate culture that makes people happy to come to work, trust one another, and work as a cohesive team. From the “How to Monetize the Millennial Business Travel Sector” session, a key component I learned is it’s important to create metrics for everything to understand every aspect of your business. I though Ben Parr was good, especially when he showed photographs of St. Peter’s Square during the 2005 inauguration of Pope Benedict XVI and then the 2013 inauguration of Pope Francis. There were only a handful of camera phones held up to take pictures in the 2005 photo, but in the 2013 photo, the whole square was lit up like a rock concert from the thousands taking pictures. That tells you how fast technology is impacting all of us.

When it comes to management, I try to let everybody make decisions. When someone makes a mistake, I try to correct the situation with kindness and education. What you don’t want is to have people make repetitive mistakes, but learn from their mistakes.”

Tom Holden, Director of Operations, Rose Chauffeured Transportation, Charlotte, N.C.:

“The biggest takeaway for me was the business travel session (“How to Monetize the Millennial Business Travel Sector”), specifically when panelist Lenore D’Anzieri advised operators that instead of continuing to complain to the travel procurement people about TNCs, focus on telling them the benefits of using our industry. Rather than focus on why travel executives shouldn’t use TNCs, let’s get back to focusing on all the reasons they should be using our services. She also suggested we come up with some certificate of compliance that differentiates us from the TNCs. That made the most sense to me.

I can relate to that because if I want to do business with the Department of Defense, I have to be approved and rated by a company called CSS (Consolidated Safety Services). I cannot do work for an agency if we’re not inspected, approved and have a good level rating. It’s the exact same thing D’Anzieri said.  We have to have certificates to do business with the NCAA, the government and schools. So I can relate to the point she made about differentiating ourselves to corporate travel executives.

The way our company looks at the industry and our management, it’s about ‘disruption.’ Our founder, H.A. Thompson, recently attended a meeting of entrepreneurs and shared some of the key points with employees. Not just about the disruption in our industry, but about change in general. He said businesses large and small have to create their own disruption; do something different today than they did last year to stay competitive. What worked five years ago won’t work today. He cited an example from eight years ago when we bought our first motorcoach and the bus people laughed at us. Today, we have a fleet of motorcoaches. Disruption is all around us. Blockbuster had a monstrous retail strategy. Red Box and Netflix came along and killed them. Eastman Kodak went from 60,000 employees to 10,000 because they were slow to get on board with digital cameras. It’s all about changing before it’s too late. And most small companies wait too long. We have to think outside the box and look at how buyers are buying and change because disruption is all around us.

When I think about leaders I admire, I look at Mark Cuban, especially his videos. He may seem like an arrogant kind of guy, but he’s a leader, not a follower, and I’d like to see our industry leading change to get our leadership position back again.”

Kristina Bouweiri, President & CEO, Reston Limousine:<p>Reston CEO Kristina Bouweiri and Doug Kennedy.</p>

“My leadership approach has evolved over the 26 years I’ve been in business. I started out as an ‘accidental entrepreneur’ with minimal experience in the corporate world, and eventually learned the best way to foster the growth I envisioned was to hire exceptionally talented and hard-working people who are passionate about their jobs. While I have adapted my leadership style to fit particular situations or periods as needed, my overall philosophy has been to empower my staff by providing them with the autonomy, resources and guidance needed to excel in their positions. In turn, my core management team exercises the same approach with their subordinates, and I feel this has been a huge factor in our company’s success.

I have always been inspired by Sheila Johnson, who co-founded BET network with her former husband and sold it for $2.3 billion. She could have easily retired on that, but instead continued to work as a female entrepreneur and role model. Today, she is founder and CEO of a national resort line, Salamander Hotels and Resorts, and is the first African-American woman to own or be a partner in three professional sports teams: the NHL’s Washington Capitals, the NBA’s Washington Wizards and the WNBA’s Washington Mystics. Her philanthropy is also inspiring, from her $5 million gift to Harvard Kennedy School, which develops leaders who support underserved communities, to her work as an international ambassador for CARE, which provides disaster relief and programs to fight global poverty.”

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