Showing posts with label Tim Crowley. Show all posts
Showing posts with label Tim Crowley. Show all posts

Saturday, December 12, 2015

Vintage Vehicles Entice Clients With Classic Lines And Looks

<p>Vintage Chauffeuring offers a 1940 Packard Custom Super 8 180, Packard's top of the line factory made limousine. It has been retrofitted with a modern drivetrain, suspension, and air conditioning. The exterior and interior remain true to original. (Photo by David Casper)</p>Running vintage vehicles can take more effort than planning the high-maintenance weddings they often serve. Vintage vehicles often involve costly repairs and upkeep, when compared to later model chauffeured vehicles.

Yet some retail operators spring for one or more vintages for weddings and special occasions because they bring in more business, whether the vehicle earns a profit or acts as a loss leader. Just one vintage in a fleet can prompt a marrying couple to reserve more vans, stretches or buses for large groups.

“Vintage vehicles can be a necessary evil to book bigger vehicles, but it all depends on the market you’re in,” says Robert Xavier, president of Legend Limousines in Smithtown, N.Y. Xavier has a 22-vehicle fleet, including nine buses, five of which are 30+ passenger models, but it’s the 1955 Rolls Royce Silver Wraith that brings in the group wedding work.

<p>Robert Xavier&rsquo;s 1955 Rolls-Royce Silver Wraith had a custom rebuild that stayed true to the original parts, but modernized the interior with fresh leather, carpet, and refinished wood grain accents. It is unique in that it has a rounded back, making it only one of 15 vehicles of its kind registered around the world.</p>

“If you’re in a destination city like Miami, Manhattan, or Las Vegas, you can secure large group work because there is consistent demand,” he says.

“For the rest of us who are not in destination cities, there are only so many big vehicles we can own before we need to have a specialty vehicle.

For the ‘55 Rolls, they don’t just book the car. They also book the buses for the entire wedding party. These vintage cars may not be the most profitable vehicles to run, but they can bring in a lot of work.”

Another benefit to a vintage vehicle is its marketing and promotional potential. With the right photography and scenery, vintages can class up a company’s advertising images and social media posts.

<p>Brad and Joy Schroeder with their 1949 Cadillac Fleetwood Series 75 limousine. The vehicle needed sludge drained out of the fuel tank, a new battery and spark plugs, carburetor, fuel line, and fuel pump.&nbsp;</p>

Saying A Thousand Words
At Vintage Occasions in Sioux Falls, S.D., two vintage fleet vehicles succeed in the local market thanks to husband-wife owners Brad and Joy Schroeder marketing them on social media.

“Our marketing strategy has primarily been Facebook,” Joy Schroeder says. The classic vehicles, a 1949 Cadillac Fleetwood 75 Series Limousine and 1948 D24 Dodge, have seen steady demand from wedding clients and for “Big Band Ballroom Dancing” nights at the local hall in Sioux Falls. The cars have appeared at the Joe Foss Field Airport for historical air shows, and Joy and Brad often will dress up in vintage clothing for marketing pictures.

“We run Facebook promotions, requesting comments, likes, and shares, and have given away free rides to winning participants,” Joy says. “We also have used paid advertising, which can be customized to reach our target audience, typically engaged couples, and we are on Twitter and Instagram now because our audience is moving there.

“But what all of these [social media channels] have in common is pictures of our cars in action. We’re showing something tangible: whether it’s a bride with her dad or groom, or a happy couple celebrating a milestone anniversary, or a son treating his dad for his 85th birthday. The only thing these smiling pictures can’t convey are the laughter and the music — but that’s what videos are for.”

[PAGEBREAK]

<p>Idaho Towncar&rsquo;s 1935 Plymouth stretch limousine got a heavy cleaning before being put on the road, but the result is an eight-passenger vintage vehicle that has become a hit in the Boise, Idaho area. Photo credit: Christian Fields.&nbsp;</p>Marketing Originals
Idaho Towncar of Boise also relies on marketing photos to promote its antique vehicle fleet. Owner Jamie Talan recently purchased a rare, 1935 Plymouth that has been stretched into a limousine. The Plymouth has attracted attention from local customers looking to book it for weddings and nights out on the town. Talan hired a photographer and models to shoot the vehicle in a classic, roaring 20s, Prohibition-gangster-theme.

“We bought the vehicle in Chicago, after hearing it had originally been owned by a real gangster from the ‘30s, and since we’ve added it to the fleet, people love it,” Talan says. The pictures of the Plymouth feature two models dressed in Prohibition-era flapper and gangster outfits, and Talan uses the images on the company’s website and Facebook page.

In the area around Legend Limousines’ headquarters in Smithtown, large wedding venues hold shows to bring potential couples to view the grounds. Xavier exhibits the 1955 Rolls-Royce at each one. The vehicle is pictured on the front of every brochure he hands out, and he’s been able to lock up consistent work with the venues throughout the wedding season as a result. Although the restoring and maintaining a true original piece of automotive history can be expensive, Xavier says it’s worth it. His Silver Wraith is an authentic piece, with all original parts. “Once you’re a recommended vendor at these larger venues, you can really get a lot of business, and as far as the vehicle costs, from an enthusiast point of view, if I ever sold this vehicle now, it will be an asset that can appreciate as time goes on.”

<p>Buckeye Classics in Painesville, Ohio, operates a rare 1929 Chevy Landau for wedding detail. It has a canvas back that recedes into the vehicle, which helps show off bride and grooms in the back during photos.</p>

Upkeep And Maintenance
Buying, restoring, and maintaining a vintage vehicle brings multiple challenges. “I do [the chauffeur business] part time but I figured if I’m going to have antique cars, I might as well try to get them to pay for themselves,” says Joe Mazzone of Buckeye Classics of Painesville, Ohio, who also owns an antique car repair business.

He started doing wedding runs after buying a 1930 Model A and a 1929 Chevrolet Landau. Finding the vehicles through word of mouth, Mazzone fixes them up and maintains them on a regular schedule. “These cars are not real hardy,” he says. “I’ve done minor modifications, like upgraded lights and seatbelts, and we put in air conditioning. But they can’t go through the snow. That’s our one stipulation. If the weather is bad, we don’t run them on bad road conditions.” Mazzone adds he always has to track maintenance closely. “If the car breaks down, you can’t just pull into the local shop and find parts.”

Andrew Armitage, president of Vintage Chauffeuring in Chicago, says it helps to have a little car know-how when running classic vehicles. Armitage grew up helping his father fix antique cars and now has amassed a collection of five vintage vehicles to offer clients. He is a member of the old car clubs and looks for good finds on http://www.hemmings.com.

Armitage runs a mixed fleet of vintage and modern vehicles to capitalize on the demands of both. When the vehicles go down, his experience under the hood helps him cut down on repair costs. “I do a lot of the mechanical work and I try to keep my eye out for factory limousines,” Armitage says. “They usually have more room in the back for the bride, and believe it or not, the demand isn’t that high for them because of their size.”

Keywords

Chicago operators   How To   New York operators   retail markets   Sales & Marketing   South Dakota operators   special events   vintage vehicles   weddings   

 

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Wednesday, December 9, 2015

LGE Coachworks Builds Buses For Operators Worldwide

<p>A welder from LGE Coachworks solders a shell casing joint. All of LGE Coachworks&rsquo; vehicles are put through&nbsp;rigorous testing from Altoona, a specialty vehicle safety testing company, to make sure suspension, seats, engine, and wheels are all working properly. LGE also offers an extended warranty on interior parts.</p>Randy Galbreath, president of LGE Coachworks, has gone through a structured evolution since first entering the limo industry.

When LGE Coachworks was looking to come out with a new design, Galbreath and partner David Sacco decided to focus on building party buses that can be used for both luxury limousine-style transportation as well as five-star business executive class.

The creative engineering team at LGE has always tried to challenge itself, and going into the company’s seventh year, Galbreath says he’s most excited about a new interior design that LGE is debuting next year. “There’s a new luxury style that is becoming popular, that has more of a living room feel,” he says.

The new bus designs create an inviting atmosphere with bucket seats, couches, and a booth dinette with two people on either side of the table. It has a mix of limo-style bench-seating with forward-facing seats and a table up front. “It was a build I came up with and it really came out of a result of me and my team having done this [bus manufacturing] for a while, and wanting to do something new,” Galbreath says. “I got to the point where I wanted to make something that I would want to ride in, and we’ve seen a whole market embrace this type of vehicle, so we’re excited to keep going with it.”

<p>Regulatory items have been standard in LGE Coachworks buses for a few years, with emergency escape windows, escape hatch, and exit doors all complying with DOT regulations so operators can put the vehicles to work upon delivery.</p>

The company offers four options for interior bus design built on a range of chassis sizes for varying passenger capacities. The options include the new luxury/business combo design; the full party bus design with bench seating, dancing poles, and LED light lasers; a limo bus with subdued lighting; and the forward-facing shuttle. LGE Coachworks has set a goal for 2016 to manufacture 100 buses, and Galbreath feels confident the team will hit that target thanks to the new design, new facility, a talented staff, and a growing demand.

FASTFACTS: LGE Coachworks
Location: Erie, Penn.
Service: Limo and shuttle bus coachbuilder
Founded: 2008
Owners: Randy Galbreath and David Sacco
Employees: 23
Annual Revenues: $5 million
Chassis offered: Freightliner, F-650, F-750, E-450, F-550, Sprinter
Website: http://ift.tt/1Q0fQXu
Contact: (800) 209-3985

Being flexible and adjusting to changing demands helps the company succeed, Galbreath says. “It’s a big thing to change with the times, and that’s evident in our new luxury coach design. It’s not all about the party bus anymore. You’ve got the Baby Boomer crowd that wants to go to concerts, games, or nights out, and they want to be in something comfortable.”

Method of Production
At LGE Coachworks, bus building is locked down to a science, Galbreath says. The company has an exclusive partnership with Forest River, a nearby manufacturer of recreational RV chassis and shells. LGE receives full units and then installs the interiors with custom, self-built parts. Galbreath works closely with his business partner and chief of engineering David Sacco to work out the designs. The two complement each other well in the pre-production phase, he says.

<p>LGE Coachworks is noted for its unique interior design with custom lighting and upgraded audio systems and LED lights. The input between TV/DVD is split from the music input, so guests can operate each individually.</p>

“I come up with a lot of the ideas, but it has to be able to be physically built, and David brings me back down a little bit on some designs. But I trust him because he’s an extremely talented crafter, so we’ll battle over some of the details, but then we’ll compromise and get the build done.”

LGE does not sub contract out any production for interior parts. Everything is built in-house. Sacco wields two CNC machines, one for metal and one for acrylic and foam, and all upholstery is done in-house as well. The team has moved into a new facility in Erie, Pa., a 15,000 sq. ft. building with seven vehicle bays and a crew of 23 employees. The production increase Galbreath credits to the growing skill level and efficiency of his employees. “Four years ago, we were only building two buses a month, but now we’re up to seven. Last year, we doubled the size of our facility, and we use every inch of our space. We are very efficient.”

[PAGEBREAK]

<p>Randy Galbreath and David Sacco [pictured] head up the engineering and design for the buses, but Randy Galbreath says each team member plays a valued part in the company. Everybody has their spot, and that&rsquo;s why we don&rsquo;t have a lot [of employees]. Every person we have is talented, because when you have a talented person who is efficient at their job, you can have fewer employees, he says.</p>To help spread the word about his company, Galbreath goes to trade shows and views himself as a small town business selling products to the big cities. “I’m not in an area where [customers] are going to drive over and check out our equipment. The limo trade shows are very important for us to have people walk around and inside our buses. Within a minute or two of [customers] seeing and stepping inside our vehicles, they know our quality is great.”

Galbreath says most of his business comes from repeat customers or referrals, and that by listening to customers and improving the quality and design of his buses, he’s gaining new business from markets that now include overseas operators. “I’ve got one bus now going to Saudi Arabia, which is a special custom-build with an onboard lavatory, and we’re in talks with building buses for operators in Russia, Japan, and Nigeria,” he says. “I wasn’t doing anything overseas with buses until about 18 months ago. Now we get many calls for it. It’s crazy I don’t really know how they all heard about us, but it’s a great thing.”

<p>Upholstery is made in-house at LGE Coachworks, with seat covers, vinyl, and carpeting sewn to match exactly with interior curves.</p>

“The biggest thing is to listen to customer feedback,” says Galbreath about product improvement. “If someone calls and something breaks, or if they want to see a new feature on their next bus, we take that information and talk about how we can make things better. If we come up with an improvement that works great for one customer, we might apply that to every vehicle and increase our overall product quality.”

Safety Comes First
One of the biggest issues that Galbreath reports hearing from his customers about their business is the ever increasing cost of insurance for party buses. Because safety assurances can help sway insurance providers, LGE makes sure buses are Department of Transportation (DOT) approved for every state and approved by Altoona, a bus safety testing company which puts vehicles through chair-pulls, crash tests, and other safety protocols. The vehicles also come with standard roof hatches, pop-out windows and escape hatches, all required by DOT laws in various states.

<p>LGE&nbsp;co-owner and CEO Randy Galbreath.</p>

Through the company’s journey, Galbreath credits his team for LGE’s achievements and considers every employee a vital player.

“I would consider every person a core person. We haven’t had anyone quit in three or four years, and we treat all the employees as friends.

“It makes it difficult sometimes during growth because we’re a laid back company, but everyone here is extremely proud of what they do. We live in a small country town, have awesome employees, and have an awesome product. We sell it to the bigger cities while having a great time doing it.”

<p>New England Patriots tight end Rob Gronkowski (middle, back) with his friends aboard the LGE Coachworks-made, Gronk Bus, a 20-passenger party bus with custom acrylic lighting and large flat-screen TVs.</p>The Gronk Bus
LGE Coachworks has just completed a bus for NFL player and party bus enthusiast Rob Gronkowski. Nicknamed “The Gronk Bus,” the vehicle has an NFL and New England Patriots theme with a football field ceiling, pigskin leather vinyl wrap, and Patriot colored seats and acrylic lights. “I got to hang out with [Rob] and his Dad and brothers in Buffalo, N.Y. They’re from Buffalo, and it’s only an hour and a half from our shop — great guys,” he says. The bus has its own website, http://ift.tt/1VmXiDT, and is used frequently for tailgating.

Keywords

coach-builder profiles   custom coachbuilders   custom limousines   LGE Coachworks   limo buses   limousine manufacturing   manufacturing   party buses   Randy Galbreath   

 

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Thursday, December 3, 2015

Starry Nights Builds Limo Caravan In The Desert

<p>Starry Nights&rsquo; Geoffrey and Angela Jacobs with Richard Murillo (L) of American Limousine Sales at an International LCT Show.</p>Client types: Starry Nights focuses on weddings, Quinceaneras, birthdays, and special events. Operator Geoffrey Jacobs says many spry senior citizens in the area that have become clients, too. “We live in a unique area with a lot of seniors, and we have a couple groups that use us to take Hummer limos out to dinner, or go to casinos and dancing.” Jacobs says he also has corporate clients who use Starry Nights routinely for transportation to the airport.
 
Growth steps: “It’s happening organically,” says Jacobs, who started Starry Nights with one limo. Once he got off the ground, it was within a year that he had four more. “The [senior clients] talk and pass our business cards around and some of the business clients like doctors and lawyers recommend us to colleagues and friends.”

FASTFACTS: Starry Nights Transportation
Service Area: Greater Phoenix and Maricopa County
Owners: Geoffrey and Angela Jacobs
Founded: 2012
Employees: 4
Vehicles: 5
Vehicle types: stretch limousines, SUVs, sedans
Annual revenues: $160,000
Website: http://ift.tt/1RpchJF
Contact: (602) 456-1793; Geoff@starrynightstransportation.com

Best marketing strategies: Jacobs says he’s held off on using Google Ad Words and that exploratory efforts with Limos.com proved unrewarding. But he has seen success with Craig’s List ads, bridal shows, and word of mouth. “Our whole Quinceaneras business started with a few ads on Craig’s List and then from there it spread through word of mouth.”

Business origins: Jacobs worked as a motorcycle officer with the highway patrol before starting Starry Nights Transportation in 2012. Wanting to make a career move, he traded in his boat for a Lincoln Town Car stretch limousine.

Business loves: “The people, and when you provide good service and everyone is happy,” Jacobs says. “The relationships we’ve built with so many people mean it’s not just a business. It’s a little personal too, and I like that.”

Customer service approaches: For weddings, Starry Nights will decorate the limos with napkins that match bridal colors and they are stocked full with soft drinks on ice. “We try to really do it up nice,” says Jacobs of his wedding work. “It’s a special event, so it’s key to remember that, and we just try to make [each wedding] a little more special.”

Success strategies: Having a good personality is key in this business, says Jacobs, who adds that phone etiquette is one of the quickest ways to impress clients. “Imagine the reception you’ll get if you’re grumpy on the phone and short. We take the time to answer all of our clients’ questions and it doesn’t matter how long we’re on the phone. We treat people like they are family and that’s a big thing. People call and tell us how they’ve dealt with others who are so rude and that they love booking with us because we’re nice.”

Fleet vehicles: Starry Nights has added a sedan to the fleet to keep up with corporate work. “When I first got the SUV, I figured about four jobs a week would cover costs, but we ended up doing 56 runs that first month, so I turned around and bought a Chrysler 300.”

Chauffeur retention: Jacobs says he pays his chauffeurs a straightforward, hourly rate and they keep gratuities. “My chauffeurs make more here than working for local competitors or TNCs, and every one of them has stayed around.”

Future plans: For now, Jacobs wants to grow his business for retail and corporate clients, but says he doesn’t want to add party buses yet. “I don’t want to go in the party bus direction because of local legislation working to change the laws where a host has to be in every party bus during transport for security. Combined with the insurance costs for buses, it’s more hassle than it’s worth for us. But we’ll see if that changes. We’re hoping to add another sedan soon.”

Operator advice: “Give it a try and enjoy it. Just expect a ton of work!”

Keywords

Arizona operators   New Operator   operator profiles   retail markets   small fleets   small-fleet operators   

 

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Tuesday, November 24, 2015

How To Make Exotic Vehicles Move Your Numbers

<p>Abraham Mulugeta recently bought this new Mercedes-Benz Maybach S600 for his five-star clients. The Maybach interior has fully adjustable power rear seats with built-in massage, calf rests, and motorized footrests that extend from the back of the front seats. Amenities include a sunroof, LED mood lighting, temperature controlled cup holders, and two articulated tables stowed in the rear center console.</p>Rolls-Royces and Bentleys command a universal appeal, with each sedan customized for top-shelf luxury and quality experience. But at starting prices of $250,000, the premium sedans can pressure the profits of limousine services.

Although such sedans are rare in the limousine industry, a segment of operators use these high-profile vehicles to capitalize on their attention-grabbing brand names. They keep these shining beacons in their fleets year-round and profit from consistent runs.

“It’s very simple; it’s an expensive investment,” says Alex Darbahani, owner of KLS Transportation in Los Angeles, which stocks two Rolls Royces, a 2014 Ghost and a 2013 Phantom. Darbahani markets the cars through hotel connections, foreign and domestic clients, weddings, and special events such as on-screen movie work. He says the expensive vehicles take a lot of planning to work out financially.

New Ghosts and Phantoms start at about $320,000 and $480,000, respectively. Vehicle down payments and finance costs are compounded by expensive maintenance overheads. Operators must have enough capital and a clear game plan for how they will market the vehicle.

“You can make money in exotic vehicles but you have to have good credit and good money, and you have to have a business plan,” Darbahani says. “Scratches on the bumper and fixing flat tires can run up repair costs. But if you have the money to keep it during the low season, you will get a return on your investment. The market is huge.”

<p>Alex Darbahani, CEO of KLS Transportation in Los Angeles, with his 2013 Phantom. Darbahani services many Hollywood celebrities and books the vehicle extensively during awards season. He also rents it out for film and on-camera production work, advising other operators to opt for extra insurance on such gigs to protect against camera scratches or other possible damage to the vehicle from lighting equipment.</p>Only Game In Town
Having an exotic vehicle in the fleet gives operators something unique to offer and separates them from competitors. The move into exotic vehicles should come after you build a foundation of industry-standard-priced chauffeur services in more accessible vehicles, says Ryan Williams of Five-West Chauffeurs in Chicago, who runs a fleet of 13 vehicles, most being Rolls Royces, Bentleys, and Mercedes-Benz.

“You have to establish the clientele and the rapport. If the market for a high-end, $500 an-hour vehicle is there, you go there slowly. You don’t start with one MKT and then go buy a Bentley. You have to establish the relationships first.”

Williams connects with promoters, concierge departments, wedding planners, entertainment figures, and pharmaceutical industry reps to promote his Bentley and Rolls Royces. He saw demand growing for exotic vehicles when he started as a chauffeur.

“During the midst of my corporate airport runs I noticed this market of entertainers, CFOs, and CEOs, who did not want to ride in a Town Car or SUV, and would pay serious money to have something special,” he says.

Operators he had worked with helped spread the word around town about his high-end sedans, which gradually grew his business, he says.

Getting The Word Out
Darbahani reports that his connections to hotels and parking the vehicles out front garnered him foreign clients who pay top-dollar for the vehicles and chauffeurs — no matter the place. “I’ve had clients who wanted these cars for $2,500 a day flat rate, but in San Diego and Santa Barbara for four days [miles away from Los Angeles]. I put the car on a tow truck and the chauffeur in a hotel,” and made a sizeable profit despite the costs, he says.

Williams says demand for these sedans comes in seasonal waves, but can be profitable. “Here’s the kicker: These vehicles are very seasonal and very specialty, but they do pay for themselves because they come with a premium price. They can work for two months and bring in yearly six-figure revenues.”

As the economy improves, Darbahani and Williams have boosted marketing. Darbahani created a Rolls Royce SEO keyword campaign for KLS Transportation and Williams has a Five-West Instagram page showing slick photos of the shiny fleet vehicles throughout Chicago. Both report more leads and growth.

[PAGEBREAK]

<p>Ryan Williams of Five-West Chauffeurs in Chicago says only his best chauffeurs drive the premium vehicles, like this 2014 Bentley Mulsanne. Not every chauffeur even gets a chance to drive these vehicles, he says. We&rsquo;re looking for the chauffeur who cares about their business and the vehicle they&rsquo;re in. We put more mature chauffeurs in this vehicle, 40 years old or older typically.</p>One Step Ahead
Abraham Limo Service in Las Vegas has built a reputation for unique and rare sedans. Owner Abraham Mulugeta became the first operator in Las Vegas to buy and offer a Mercedes-Benz Maybach S600. The company already stocks a Rolls Royce Ghost and Phantom, along with BMW 750Lis and Mercedes-Benz S550s.

“We added the 2016 Mercedes Maybach S600 to our fleet for several reasons,” he says. “I have always been a fan of the Maybach for its appearance and luxury, and we pride ourselves on having nothing but the best. We cater to a high-end clientele and already have a reputation for our luxury fleet. Adding this vehicle is a great way for us to stand out.”

Mulugeta says the Maybach’s comeback and re-launch worldwide this year built a buzz among his clients ordering the Ghost and Phantom. They’ve asked for the Maybach since its unveiling. “We know already that the demand is there,” he says of the vehicle’s potential.

A new Maybach S600 starts at $190,275. Its in-cabin luxury amenities (see accompanying photos) define the premium chauffeur sedan experience, and justifies the high service price.

The ultra-upscale customer experience is a must for this business, Mulugeta says. The Maybach has the right mix of rarity, luxury, and innovative design to make it a top earner in the fleet. “It’s a sexy vehicle inside and out,” he says. “The outside looks great with the double-bar chrome grille and triangle window on the C pillar, and inside it’s like riding in a private jet.” Mulugeta will start the Maybach at a $200 per hour rate and expects it to get heavy demand.

Keywords

Alex Darbahani   building your clientele   Chicago operators   How To   Las Vegas operators   Los Angeles operators   revenue growth   vintage vehicles   

 

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Tuesday, November 17, 2015

Veterans Bring The Right Stuff

<p><a href="http://ift.tt/1l1DoO5" target="_blank">Torrey Pines Town Car</a> assistant general manager Sean Steeves (second from left), with three new chauffeurs with prior military experience who have become standout employees, (from L to R), Robert Chastang, Ryan Barina, and Voytek Portykus.</p>

SAN DIEGO, Calif. — As chauffeured transportation companies nationwide struggle to find qualified chauffeurs, the ranks of military veterans can provide ready-made, high-quality candidates.

Torrey Pines Town Car can vouch for how their chauffeurs with military backgrounds turn out to be lead performers. “We have three chauffeurs who are veterans, and we’ve had great success with these guys,” says assistant general manager Sean Steeves. “They’re some of the hardest workers you’ll find, and with all three, they’re instilled with punctuality and professionalism and come from a regimented, on-time background.”

To find more veteran candidates, Torrey Pines, based in San Diego, a city with one of the highest concentrations of military personnel in the U.S., has partnered with B.R.A.V.E, (Business Recruiting Allies for Veteran Employment). “I think [the limo] industry is well positioned for veteran communities,” says Eve Nasby, vice president for B.R.A.V.E. “The requirements of a good chauffeur fall in line with the skill-set of many former military members. [Veterans] are naturally on-time, dedicated, committed, and safety conscious. It’s embedded in them during boot camp to work as a team and fulfill the mission, so when it comes to getting someone from point A to point B, if there’s ever a situation with a roadblock, they’ll be able to think outside the box and overcome the obstacle.”

<p>Chauffeur Voytek Portykus with a Chevy Suburban SUV. Portykus served six years in the Navy before working as a chauffeur.</p>

Heading up Torrey Pines Town Car’s chauffeur team is Ryan Barina, a former member of the Special Forces, who while on active duty, worked as a driver in Afghanistan and Iraq escorting high value personnel such as senior officers, generals, and civilian contractors through hostile territory. Barina took quickly to the chauffeur position, and his quiet professionalism made him a favorite among clients.

“We had one female client who was a real estate agent requesting a car to show two gentlemen a house,” Steeves recalls. “She asked if Barina would mind staying and be visible during the house-showing because she said she did not want to be alone. [Barina] simply stood by the door throughout the meeting, but afterward the woman wrote the most glowing review on Yelp saying how comfortable he made her feel and how much she valued him during the trip.”

The Right Fit

Although Barina’s past military experience resembled civilian chauffeur work, a good chauffeur can come from any type of background, Nasby says. It’s important for operators and placement agencies to fully vet each candidate to make sure they’re right for the job. “You have vets coming out [of service] who truly don’t know what skill sets they have and don’t know what they want to do,” he says. “If they drove dignitaries in the military, that looks great, but maybe that’s not what they want to do anymore in civilian life. And conversely, maybe you have someone who was in logistics or administration while enlisted, but now they want something that gets them out of the office more.”

<p>Eve Nasby, vice president of <a href="http://thebrave.us/" target="_blank">B.R.A.V.E.</a> (Business Recruiting Allies for Veteran Employment)</p>

Voytek Portykus, a Polish-born, American-raised veteran who served six years in the Navy and holds a college degree, often works the evening shifts and drives large-capacity groups with his Class A license. Voytek still addresses everyone with a crisp “Sir” or “Mam,” and was quick to pick up the tech aspect of the chauffeuring job. “A lot of [vets] are well-versed in technology and get to play with some cool toys before the civilians ever get them. When we teach them how to receive reservations and use our apps, they pick that right up,” Steeves says.

Tax And Marketing Benefits

The advantages for operators hiring veterans include tax benefits. The Work Opportunity Tax Credit allows employers who hire veterans and wounded soldiers to receive the credits depending on how many are employed and other criteria. Many of Torrey Pines Town Car’s clients also are retired military members who appreciate the company hiring from the service branches. “They definitely have noticed and are glad that we’re doing it,” Steeves says.

It’s important that employers treat veteran candidates like any other, and interview them thoroughly before giving them a job, Nasby advises. Placement agencies around the U.S. similar to B.R.A.V.E. help vets find work because transitioning to civilian work life can be difficult. “When it comes to hiring vets, the number one elephant in the room is PTSD (Post Traumatic Stress Disorder). There are free organizations that educate employers about veteran employee retention and debunk myths about PTSD,” Nasby says.

<p>Mary Radford, recruiter at <a href="http://ift.tt/1Rx9rk4" target="_blank">Reston Limousine</a>.</p>

Reston Limousine in Sterling, Va., posts listings on military job boards and attends about three to four government sponsored job fairs a year. Lead recruiter Mary Radford will host booths at job fairs showcasing Reston Limousine as a great place for military vets to work.

“I don’t think a lot of [veterans] come to the job fairs thinking they’ll find a career or long-term job, but when they get to our booth and talk to us, they realize the flexibility they get with chauffeur work, and many find it’s a great situation for someone looking for a job in another field,” Radford says. “They can get busy with us and start working with us, and I tell them all the time that when they find that job in whatever field they’re really looking for, they can still work with us part time if they want.”

Radford partners with Hire Our Heroes, (hireourheroes.org), which has online job boards and scheduled job fairs throughout the year. Radford also uses Hero to Hired (h2h.jobs), a program sponsored by the Department of Defense. The Department of Veteran Affairs Employment Center (VEC) can be found at http://ift.tt/1H5W1uA.

Radford has recently discovered another program called Troops to Trucks, sponsored by the Virginia Department of Motor Vehicles (www.dmvNOW.com/T2T), which helps military personnel obtain their civilian commercial driver’s licenses.
“For people who drove trucks or operated heavy machinery in the military, this program helps take that experience into account when they apply for their CDL, and it puts them on a fast track to get it quicker,” she says.

Overall, Radford recalls positive experiences with former military members. “[Veterans] tend to be extremely dependable. They’re rule followers and as a group take a lot of pride in their work and role. They have a good sense of being a small part of something bigger, and they do a great job contributing to the overall success of the company.”

How To Help Vets Succeed
Many veterans face tough challenges when exiting the military, evident in disturbing statistics such as 22 U.S. veterans committing suicide per day, an unemployment rate at 5.2% with 573,000 unemployed, and about 50,000 homeless. Fortunately, the non-profit placement agencies have stepped up with new ideas and programs.

PsychArmor, a non-profit that provides free education and support to any American that works with, cares about, or employs a veteran, provides online training on how to support veteran hires and make sure they succeed. Started by Marjorie Morrison, PsychArmor recently launched a call center so people can call in and get help.

Liz Ballenger, executive assistant at PsychArmor, says employers will find ways to remedy problems by working with PsychArmor. “We help decode the language so employers who may be reluctant to hire veterans will feel confident in not only employing them but ensuring a high level of veteran employee retention.”
PsychArmor also helps companies with government compliance for tax credits and offers full courses on hiring veterans on its website: www.psycharmor.org.

Keywords

chauffeur training   employee management   hiring   hiring chauffeurs   managing chauffeurs   professional image   recruiting chauffeurs   

 

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Veterans Bring The Right stuff

<p><a href="http://ift.tt/1l1DoO5" target="_blank">Torrey Pines Town Car</a> assistant general manager Sean Steeves (second from left), with three new chauffeurs with prior military experience who have become standout employees, (from L to R), Robert Chastang, Ryan Barina, and Voytek Portykus.</p>

SAN DIEGO, Calif. — As chauffeured transportation companies nationwide struggle to find qualified chauffeurs, the ranks of military veterans can provide ready-made, high-quality candidates.

Torrey Pines Town Car can vouch for how their chauffeurs with military backgrounds turn out to be lead performers. “We have three chauffeurs who are veterans, and we’ve had great success with these guys,” says assistant general manager Sean Steeves. “They’re some of the hardest workers you’ll find, and with all three, they’re instilled with punctuality and professionalism and come from a regimented, on-time background.”

To find more veteran candidates, Torrey Pines, based in San Diego, a city with one of the highest concentrations of military personnel in the U.S., has partnered with B.R.A.V.E, (Business Recruiting Allies for Veteran Employment). “I think [the limo] industry is well positioned for veteran communities,” says Eve Nasby, vice president for B.R.A.V.E. “The requirements of a good chauffeur fall in line with the skill-set of many former military members. [Veterans] are naturally on-time, dedicated, committed, and safety conscious. It’s embedded in them during boot camp to work as a team and fulfill the mission, so when it comes to getting someone from point A to point B, if there’s ever a situation with a roadblock, they’ll be able to think outside the box and overcome the obstacle.”

<p>Chauffeur Voytek Portykus with a Chevy Suburban SUV. Portykus served six years in the Navy before working as a chauffeur.</p>

Heading up Torrey Pines Town Car’s chauffeur team is Ryan Barina, a former member of the Special Forces, who while on active duty, worked as a driver in Afghanistan and Iraq escorting high value personnel such as senior officers, generals, and civilian contractors through hostile territory. Barina took quickly to the chauffeur position, and his quiet professionalism made him a favorite among clients.

“We had one female client who was a real estate agent requesting a car to show two gentlemen a house,” Steeves recalls. “She asked if Barina would mind staying and be visible during the house-showing because she said she did not want to be alone. [Barina] simply stood by the door throughout the meeting, but afterward the woman wrote the most glowing review on Yelp saying how comfortable he made her feel and how much she valued him during the trip.”

The Right Fit

Although Barina’s past military experience resembled civilian chauffeur work, a good chauffeur can come from any type of background, Nasby says. It’s important for operators and placement agencies to fully vet each candidate to make sure they’re right for the job. “You have vets coming out [of service] who truly don’t know what skill sets they have and don’t know what they want to do,” he says. “If they drove dignitaries in the military, that looks great, but maybe that’s not what they want to do anymore in civilian life. And conversely, maybe you have someone who was in logistics or administration while enlisted, but now they want something that gets them out of the office more.”

<p>Eve Nasby, vice president of <a href="http://thebrave.us/" target="_blank">B.R.A.V.E.</a> (Business Recruiting Allies for Veteran Employment)</p>

Voytek Portykus, a Polish-born, American-raised veteran who served six years in the Navy and holds a college degree, often works the evening shifts and drives large-capacity groups with his Class A license. Voytek still addresses everyone with a crisp “Sir” or “Mam,” and was quick to pick up the tech aspect of the chauffeuring job. “A lot of [vets] are well-versed in technology and get to play with some cool toys before the civilians ever get them. When we teach them how to receive reservations and use our apps, they pick that right up,” Steeves says.

Tax And Marketing Benefits

The advantages for operators hiring veterans include tax benefits. The Work Opportunity Tax Credit allows employers who hire veterans and wounded soldiers to receive the credits depending on how many are employed and other criteria. Many of Torrey Pines Town Car’s clients also are retired military members who appreciate the company hiring from the service branches. “They definitely have noticed and are glad that we’re doing it,” Steeves says.

It’s important that employers treat veteran candidates like any other, and interview them thoroughly before giving them a job, Nasby advises. Placement agencies around the U.S. similar to B.R.A.V.E. help vets find work because transitioning to civilian work life can be difficult. “When it comes to hiring vets, the number one elephant in the room is PTSD (Post Traumatic Stress Disorder). There are free organizations that educate employers about veteran employee retention and debunk myths about PTSD,” Nasby says.

<p>Mary Radford, recruiter at <a href="http://ift.tt/1Rx9rk4" target="_blank">Reston Limousine</a>.</p>

Reston Limousine in Sterling, Va., posts listings on military job boards and attends about three to four government sponsored job fairs a year. Lead recruiter Mary Radford will host booths at job fairs showcasing Reston Limousine as a great place for military vets to work.

“I don’t think a lot of [veterans] come to the job fairs thinking they’ll find a career or long-term job, but when they get to our booth and talk to us, they realize the flexibility they get with chauffeur work, and many find it’s a great situation for someone looking for a job in another field,” Radford says. “They can get busy with us and start working with us, and I tell them all the time that when they find that job in whatever field they’re really looking for, they can still work with us part time if they want.”

Radford partners with Hire Our Heroes, (hireourheroes.org), which has online job boards and scheduled job fairs throughout the year. Radford also uses Hero to Hired (h2h.jobs), a program sponsored by the Department of Defense. The Department of Veteran Affairs Employment Center (VEC) can be found at http://ift.tt/1H5W1uA.

Radford has recently discovered another program called Troops to Trucks, sponsored by the Virginia Department of Motor Vehicles (www.dmvNOW.com/T2T), which helps military personnel obtain their civilian commercial driver’s licenses.
“For people who drove trucks or operated heavy machinery in the military, this program helps take that experience into account when they apply for their CDL, and it puts them on a fast track to get it quicker,” she says.

Overall, Radford recalls positive experiences with former military members. “[Veterans] tend to be extremely dependable. They’re rule followers and as a group take a lot of pride in their work and role. They have a good sense of being a small part of something bigger, and they do a great job contributing to the overall success of the company.”

How To Help Vets Succeed
Many veterans face tough challenges when exiting the military, evident in disturbing statistics such as 22 U.S. veterans committing suicide per day, an unemployment rate at 5.2% with 573,000 unemployed, and about 50,000 homeless. Fortunately, the non-profit placement agencies have stepped up with new ideas and programs.

PsychArmor, a non-profit that provides free education and support to any American that works with, cares about, or employs a veteran, provides online training on how to support veteran hires and make sure they succeed. Started by Marjorie Morrison, PsychArmor recently launched a call center so people can call in and get help.

Liz Ballenger, executive assistant at PsychArmor, says employers will find ways to remedy problems by working with PsychArmor. “We help decode the language so employers who may be reluctant to hire veterans will feel confident in not only employing them but ensuring a high level of veteran employee retention.”
PsychArmor also helps companies with government compliance for tax credits and offers full courses on hiring veterans on its website: www.psycharmor.org.

Keywords

chauffeur training   employee management   hiring   hiring chauffeurs   managing chauffeurs   professional image   recruiting chauffeurs   

 

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Monday, November 9, 2015

Towne Livery Adds Brands And Bolsters Industry Support

<p>Bastian at the <a href="http://townelivery.com/" target="_blank">Towne Livery</a> dealership, which now represents 14 brands of livery vehicles for chauffeured transportation.</p>

ORCHARD PARK, N.Y. — David Bastian, commercial sales manager of Towne Livery, provides the most varied selection of chauffeured vehicles since the dealership started in 2007 as a franchise of Towne Auto Group. A vehicle specialist for 23 years, he credits his success to close client relationships.

Towne Auto Group in July acquired the Steve Baldo Chevrolet Buick Cadillac dealership in North Collins, about 18 miles away. The dealership, which remains with the same employees, has been rebranded as Towne Chevrolet Buick Cadillac. Altogether, Towne Livery will now sell chauffeured luxury vehicles from eight major OEM brands: Cadillac, Chevrolet, Chrysler, Lincoln, Ford, BMW, Hyundai and Maserati. This is the first time Towne Auto Group is selling Cadillacs, Chevrolets and Buicks.

“The additions of the new brands and the consistent way we take care of customers have been key. Not only do I sell vehicles to the industry, but I spend hours each month working with our local associations and Limousine, Bus, Taxi Operators of Upstate New York lobbying issues that affect this industry, whether it is TNCs or limousine sales taxes. I talk to New York State senators and assemblymen because I care about this industry as an advocate.”

Experience = Expertise

Bastian’s industry experience helps him deliver vehicles to his clients without hassles. His business relationships have turned into long-term collaborations and even friendships. “There are advantages to using dealers that work exclusively within the industry,” he says. “We understand which vehicles and models come with extended service contracts, and how the financing terms work with the banks.

<p>David Bastian lobbying with the <a href="http://www.lbtony.com/" target="_blank">Limousine, Bus, and Taxi Operators of Upstate New York</a> (LBTOUNY), to repeal a sales tax on limo services in the state.</p><p>&nbsp;</p>

When operators come to a dealer like us, we can save them time and money because we know what they’re looking for. Instead of spending a few hours at a dealership, they can call me and I’ll answer their questions.”

The addition of the OEM brands resulted from long planning and investment.“We are one of the few dealerships franchised by every product we sell,” he says. “There are no middlemen involved in my transactions. I can be more efficient because I’m working with all of our own people. All of our dealerships are within 20 miles, and I can be there to check the paperwork, check the car, and make sure everything is correct.”

Building Loyalty and Consistency

Bastian handles the complete sales process. Although the work can be laborious, the payoff is in seeing clients grow companies from one to two cars into 10-plus vehicle fleets. “[New companies] usually do start with a one or two-car purchase, and based on how [the operators] perform, if they do the right thing and take care of their customers, they’ll continue to grow and add to the fleet and they’ll come back to us,” he says. “I feel fortunate that I’ve built a lot of strong business relationships that have turned into friendships.”

For a dealership, readying cars for delivery requires an inspection and a detailing before loading them up. The in-house capabilities and proximity of the vehicles at Towne Livery allow him to monitor the process, Bastian says. “I’m handling the sales process from the initial call to the final delivery. I sell the vehicle, help with the finance, and help with paperwork. I make sure the car gets down to service and I give the final inspection when they come out of detail.”

The sale role motivates Bastian in his role defending the limousine industry against TNCs and advocating for equal regulations. Both roles enable him to help new operators thrive in a healthy business environment with well-financed vehicles. “The big thing is how you handle your customers. Over time, by handling situations professionally when they occur, you build loyalty with your customers.”

FASTFACTS
Towne Livery
Sector: Livery vehicle sales representing 14 franchise brands at six locations
Headquarters: Orchard Park, N.Y.
Founded: 2007
Owner: Towne Auto Group, Franklin and David Downing
Employees: 376
Website: townelivery.com
Contact: 1 (800) 730-3683

Keywords

buying vehicles   David Bastian   dealerships   LBTOUNY   new vehicles   OEMs   Towne Livery   working with a dealer   

 

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Friday, November 6, 2015

Absolute Styling Stays Sharp In Vancouver

<p>Lorenzo Armani, CEO of <a href="http://ift.tt/1Peje0l" target="_blank">Absolute Styling Limousine</a> in Vancouver, B.C., will still get behind the wheel and chauffeur some VIP clients and special guests. &ldquo;I drive a lot, maybe more than I should,&rdquo; he says. &ldquo;I have affiliates in New York and they&rsquo;ll call me and ask if I can drive a special job at 2 a.m., saying this actress is coming in or they just got a new contract and need an SUV or Sprinter, and they want me to drive. But I&rsquo;m happy to do it.&rdquo;</p>

BIGGEST SUCCESS: Armani’s most recent accomplishment has been working for the 2015 FIFA women’s World Cup held in Vancouver and all over Canada. “We’ve been pretty busy and it’s a big logistical challenge, but it’s been go, go, go,” he says of the work.

BUSINESS LIKES: “It’s never boring. It’s always different and you’re always talking to new people. You encounter all kinds of people from celebrity singers to princes and princesses from foreign places.”

TRIED TECHNOLOGIES: Absolute Styling uses the Limo Anywhere reservation software. Armani says he was one of the first to implement an app-based booking system. “We service a few hotels in downtown Vancouver, and we came out with the Vancouver Limousine App in 2013 for them. I got the idea after the first show I saw Uber introduced. When I came back, I made the app. It’s not as fancy as Uber, but it lets [the hotels] preschedule and people can book within a few hours.”

TRADE SHOW TIPS: “I started attending LCT shows in 2012, which is when I also first heard about the National Limousine Association. At the beginning, you have two or three cars and you’re working your ass off to keep them busy, and you look at these big companies and think how can they sustain it? But then I learned about contracts and affiliate work. If you don’t have them, you can’t sustain business. You can’t rely just on retail.”

<p>Armani keeps his fleet within three years of new model years, with the Sprinter (far left) his most recent addition.</p>

BUSINESS ORIGINS: Armani owned an upholstery and custom vehicle upfit shop for many years, and had contracts with many car dealers and retail clients in the area. “We would take apart the vehicle and install the leather, heated seats, and navigation systems. We were installing VHS players in the passenger side headrests way back when that was a big deal. We were a true custom upfit company.”

START-UP STRATEGIES: Armani bought a used limo with a dilapidated interior, knowing he could fix it up. “Then I marketed the limo service to my local business network I had from detailing. I knew a few people that had been coming to our shops, and they knew about my cars and my new service.”

CLIENT TYPES: Armani reports most of his clients are corporate business travelers coming into Vancouver for conventions.

OPERATOR ADVICE: “Gain as much knowledge as you can. If you don’t have enough knowledge, then you won’t know the ropes on legislation and it can lead to problems like buying a car and thinking it will do well, but then having it take a year to get the proper license.”

LESSONS LEARNED: Armani says his biggest mistake was buying an extra stretch limo early for which he had no business. “You should have the business first, and then get the car. That is one mistake a lot of rookies make. Everybody thinks I’ll buy a brand new vehicle and do well, but no. Just having a car does not mean you’ll immediately get new business.”

FUTURE PLANS: Armani is looking to expand into more affiliate work. “We just got the worldwide business a year ago and we’ve started farming out. We have a few clients that are using us wherever they go, wherever they fly. We’ve been getting a lot of steady [farm in] business coming in, so now it’s time we send it back out.”

FASTFACTS
Absolute Styling
Location: Vancouver, B.C., Canada
Founded: 2011
Owner: Lorenzo Armani
Main service region: Greater Vancouver area, Whistler, Canada, and Seattle.
Vehicle types: Sprinter, SUVs, sedans (XTS and Town Cars), an S Class Mercedes, and stretch limousines
Fleet size: 6
Employees: 4
Annual revenues: $500,000
Website: http://ift.tt/1Peje0l

Keywords

business growth   Canadian Operators   New Operator   small fleets   Vancouver   

 

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Why Does Uber Succeed With Disruption?

<p>Daniel O&rsquo;Brien, head writer and creative director of video for <a href="http://www.cracked.com/" target="_blank">Cracked.com</a>.</p>

To help explain how Uber grew so fast, while illuminating concerns about its company ethics, Cracked.com produced a thorough video called “Why Uber Is Terrible” that explains why Uber has succeeded while being so disruptive.

It outlines how the technology grew among younger riders, and that its model of supplying jobs while delivering low-cost transportation, almost makes it seem too good to be true. And that’s where the video explains why it is too good to be true: While the new technology has disrupted the taxi and chauffeured transportation industries, Uber avoids many regulations that apply to those industries.

The video details how the industries must adhere to specific license, insurance, and background check regulations put in place for safety, and that Uber has yet to be held to the same standard.

The reporter for Cracked.com, Daniel O’Brien, explains specific Uber instances where attempts to screen drivers have come up short, and lists the many reports of inappropriate behavior from drivers, which have endangered the safety of passengers and/or compromised their privacy.

The video concludes that we are at a point in history similar to when businesses started to employ child labor to increase profits. It took educated consumers to demand child labor laws and make society change for the better. O’Brien says society must stay vigilant to point out inconsistencies in service, security and regulations, and make sure that as the on-demand economy expands, quality and safety will not be sacrificed.

Keywords

mobile applications   regulations   state regulations   staying competitive   TNCs   Uber   video   

 

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Monday, October 19, 2015

How Social Media Can Snag More Paying Customers

Operators should look long-term when using social media strategies for their businesses, say experts in the industry. If operators merely compare the number of booked rides per Facebook or Twitter post, they’ll likely be disappointed, especially in the beginning. It can take months to grow a sizeable number of “likes” or followers, and it’s an ever-changing and continuing challenge to connect with clients on Twitter, Facebook, and LinkedIn because of the different communication patterns and etiquette required for each.

As social media permeates the business world, operators are experimenting with new techniques to establish healthy, ongoing dialogues with their customers. Whether social media natives or newcomers to technology, all operators can book new business first initiated through a Facebook message, Instagram like, or Twitter retweet.

<p>Umut Aslan, marketing manager for <a href="http://ift.tt/1a8i4hw" target="_blank">MIB Transportation</a> in San Diego, Calif., enrolled in social media marketing classes to improve his skills for the business. The company averages about one post every two days, and has received inquiries through Twitter and Facebook for high-demand travel times like the weekend of ComiCon.</p>

Learning Social Media Basics

Umut Aslan, head of marketing for MIB Transportation in San Diego, realized early on the value social media had for the company. Although he’s not a social media native, he enrolled three years ago in social media business classes at UCSD. “The best thing they told me were two things.”

1) You have to create a winning strategy.
2) You must listen.

“It’s no different than when you communicate with a person in real life,” he says. “The most important thing is to listen and don’t push the sale.”

Aslan implemented a straightforward social media strategy. He created an MIB Facebook and Twitter page, divvying up posting and messaging duties among staff. Aslan uses the ‘Jab Jab Jab, Right Hook’ strategy made popular by writer Gary Vanynerchuk, who advocates sending frequent, light-hearted social media posts with direct-sales and discount posts sprinkled in. “The girls are posting some funny things from time to time that are not business related, and sometimes I allow a couple of drivers to take a picture and post it,” he says. “But we’re getting responses. People are messaging us on Facebook and Twitter about our pricing and rates. We message them back, and sometimes this turns into a booked job.

Then, when we post our advertisements for a newly available car or discount price, we’ll have people comment underneath or call. It works out pretty well.”
Aslan plans to hire someone to handle social media full time while considering college students as interns. “We’d start with part-time interns and see how it works and see how much [business] we generate with that one person. I’m looking for people who have training, because it takes a lot of time. There are a lot of things we could be using with social media, but now we’re not yet using it to 100% of its full potential.”

<p>Elisabeth Jachym of <a href="http://ift.tt/1RSZo9c" target="_blank">Deluxe Chicago Limo</a> began adding pictures of downtown Chicago and video of new chauffeur profiles to Deluxe&rsquo;s SnapChat storyline, and soon garnered leads for group transportation that turned into actual bookings.</p>

Considering SnapChat

Elisabeth Jachym, marketing manager for Deluxe Chicago Limo and a pioneer in industry social media marketing, has successfully booked business through SnapChat, a new instant picture- and video-sending message app that deletes each message upon viewing. Jachym first began experimenting with SnapChat earlier this year, creating a Deluxe Chicago Limo account and uploading quick, fun-hearted posts of downtown Chicago. “It was just funny stuff in the beginning; screenshots of the snow with the temperature. Then we started doing some ‘limo-confessionals,’ and people started adding us and snapping us back.”

She says initial return messages were mostly silly in nature, but believing “any interaction is good interaction,” she responded to some with Deluxe’s contact info, which led to them calling the company to book a service. “We’ve had a few group outings reserved and one evening charter for an aquarium trip. These [leads] originally came from SnapChat,” she says.

Jachym has even received Snapchat messages from people in Uber rides looking for an alternative service, but connecting with corporate travel clients she says has proven elusive. “I don’t know if it’s a stigma SnapChat has but I haven’t captured that [business travel] market yet. I think even if young professionals are on [SnapChat], it’s more for personal use and they’re not looking to mix it with their professional work.”

<p>Alysia Morris of <a href="http://ift.tt/1RSZrl8" target="_blank">Absolute Transportation</a> in Redding, Conn., was a co-host of the weekly #limochat meetings on Twitter, and says of her social media strategy, &ldquo;Since 2012 we have continued to reap the benefits of using and evolving our social media program to grow the business. Whether it be new customer leads, networking opportunities or affiliate relationships, the return on investment (ROI) contributes to our bottom line and helps us grow.&rdquo;</p>

#LimoChat, Twitter Networks, and Affiliate Relations

During early 2015, a group of chauffeured transportation industry Twitter users would meet once a week on Wednesday nights for #limochat, a hashtag-centered discussion that served as a forum for industry pros to share business tips and insight. Started by Jachym, the chat was co-hosted by a handful of contributors including Alysia Morris of Absolute Transportation in Redding, Conn. “We tackled a multitude of topics during #limochat,” she says. “TNCs, marketing, staffing, vehicles, maintenance, you name it, all in a question and answer format. The highest ROI for us truly was the relationships forged.”

The weekly sessions brought Morris closer to her company’s affiliate partners and expanded her network by connecting her with operators from places such as Chicago, Philadelphia, Virginia, Massachusetts, and even Trinidad and Tobago. Although attendance at the weekly sessions has trickled off, Morris hopes the fall will bring more users back to the #limochat discussions. “It was a great forum for sharing, networking, and developing business partnerships. We would hear from single-car/owner-operators, brand new fleet owners, and seasoned professionals, all coming together to share information, tips, and insight.”

<p>Trinidad and Tobago-based <a href="http://ift.tt/1RSZo9d" target="_blank">Transport Solutions Limited&rsquo;s</a> owner Vesh Maharaj has just started to get business inquiries via his company&rsquo;s new Instagram page. He recently posted this picture of his limousines being used for a photo shoot for the Miss Trinidad and Tobago beauty pageant.</p>

#NoManAnIslandOnInstagramHashtags

Trinidad and Tobago native Vesh Maharaj, also owner of Priaco-based Transport Solutions Limited, reports he has booked business through his company’s Instagram page. With short dashcam clips of time-lapse videos, the vehicles are shown traversing through tropical jungles and over coastal highways. Maharaj’s Instagram page for Transport Solutions attracts local clients and destination travelers researching the island from overseas.

“60% ask for more info and 40% are ready to book,” says Maharaj of the direct messages he receives from Instagram and Facebook. Maharaj uses the hashtags #limo, #trinidad, and #airport, and regularly posts photos of his limos being used in picture-friendly settings like weddings and beauty pageant events. “When new people send me messages I tell them my rates, and then email them for confirmations. It works out no problem,” he says.

Keywords

LCTFast40   marketing/sales   Sales & Marketing   Social Media   social media marketing   youth marketing   

 

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