DALLAS — Two months into his new post, Limo Anywhere President Sean Arena has been leading the company toward a more responsive and accessible suite of technology products based on new marketplace realities.
With 4,700 operators on its platform garnering a 40% share of the industry software market, Limo Anywhere wields a strong influence on the industry’s technology evolution.
Arena joined Limo Anywhere on July 31 after working as executive director for new business ventures and technology partnerships at Sabre Travel Network, where he served in various roles over 18 years. He brings experience in leadership, product marketing, business development, user experience, and corporate strategy. Former Limo Anywhere President Mark Gentry moved on to new opportunities outside of the company, and remains as temporary consultant when needed. He helped Arena with the transition until Sept. 1.
Dallas-based Limo Anywhere also has gained a unique market position since it was acquired earlier this year by the Marcou Transportation Group of Waltham, Mass. The transportation conglomerate also bought the Dav El / BostonCoach Chauffeured Transportation Network, the second largest luxury fleet provider in the U.S., and GroundLink, a tech-enabled luxury car service serving corporate clients. [Article here].
Arena outlined Limo Anywhere improvements on three broad fronts for 2018, all positioned to provide more real-time, simplified experiences for operator-clients and their customer-end-users:
- Streamline the user experience by improving the efficiency of tools and services to increase client satisfaction. A self-service portal, for example, would retrieve invoices, upgrade services, and update their information. Further, the company plans to rollout a new interface that will improve usability for all users of the Limo Anywhere ERP platform. “It is critical for our client base, from new customers to long-time users, to be delighted by a workflow that best fits their [company] persona,” Arena said.
- Helping operator clients scale their business through the Limo Anywhere platform and overall technology eco-system, allowing for new search and reporting capabilities and accessing data. Added customer relationship management (CRM) functions would provide real-time insights and help operations better reach out to and communicate with their customers. “We will keep looking for how we can help our clients build their business through our network. They are always looking for ways to grow their business, and we want to provide them with the tools and services to grow their business in and outside of their immediate markets.”
- Expanding Limo Anywhere’s footprint through new partnerships and channel opportunities, and add new APIs and integration points to increase value to the portfolio. These would provide third parties access to its developer platform so they could augment its products with related services.
- Before the end of the year, launch L.A. Mobile, a mobile app version of the LA platform for users to make or manage reservations, handle dispatch activities, stay on top of the status of rides, and complete reservations for clients who have credit cards on file, or in cases when a card is presented to the driver. “We recognize the fact that many operator-owners and managers are on road, and there’s a viable use case for tools they need anywhere,” Arena said.
- Release a new passenger mobile app solution for the operators to extend to their customers. Operators can customize the app with their own look and feel and logo.
- Direct integration between the Limo Anywhere platform and the Square payment gateway, which enables credit card processing and payments both on and offline.
- Develop a more customizable booking widget for customers’ web sites to extend “an adaptable search form that can conform stylistically to whatever interface a company uses,” Arena said. This would simplify the booking process for customers.
- Empower operators to more effectively manage their pricing and give them access to tools for reporting and analytics.
- Complete opportunities for Dav El / BostonCoach and Groundlink affiliates to leverage the wider Limo Anywhere platform and tools.
Keywords
affiliate networks BostonCoach Dav El Chauffeured Transportation executive changes GroundLink Limo Anywhere limousine software Mark Gentry mobile technology Sean Arena software
Follow @lctmag on Twitter
via Limo News http://ift.tt/2xCoiXm
ATLANTIC CITY, N.J. — LCT Shows always provide opportunities for operators to learn things that will help them make money and save money; but in reality, a lot of your chance to make an impression with clients lies in the hands of your chauffeurs. Education is vital if you hope to bring out the best in them. We want to help you in this endeavour, and that’s why we’ve worked together with 
So many aspects of your company depend on your chauffeurs practicing safe, defensive driving skills. They are the face of your company and can make or break client experiences. The session will teach new and veteran chauffeurs alike how to provide clients with the service they expect and deserve, and the “Rules of the Road” to protect them and your assets.
ATLANTIC CITY, N.J. — This is not an easy industry to work in. Situations are constantly changing and you have to be prepared for anything that might go wrong. And chauffeured transportation runs 24/7/365, of course.
Employee Training Session Sneak Peak: Reservations / Customer Service
SANTA CLARA, Calif. — The life of an average professional can be pretty boring if all they do is clock in, clock out, go home, and then repeat that pattern for the rest of their lives. Entrepreneurs have a natural inclination to beat falling into that rut.
Can-Do Attitude
Growing By Learning
You have to smile a lot if you hope to succeed in the customer service business. “Everyone has good and bad days, but it shouldn’t reflect on your company. Keep your cars clean, give it your all, and the business will come.”
TAYLOR, Mich. — Since 1990, 
Mark Hayden, corporate director of risk, safety and information technology for Metro Cars, says when you’re doing a farm-in, remember one important rule: “This is another company’s customer, and you have to treat them with the utmost respect and care. This isn’t just a passenger — this is someone who has entrusted their client to you.”
In addition, Ray Domzalski, design and advertising manager, mentions the important role tech has played in connecting businesses to each other. “Technology has really helped us gain access to a larger pool of qualified companies. It’s easier to screen and learn more about them, as well as communicate.”
before.
PHILADELPHIA, Penn. — A 
Cadillac’s CT6 is new for this year, and it seems to check off many of the boxes on what a large luxury sedan should be. It’s larger, yet very sleek-looking from the outside. It has the luxury sedan look, with a long hood and body, but still a shorter rear end when viewed from the side. The front end has a large grill and wraparound headlights that extend farther back on the hood. It’s a bit flashy without being over the top.
In 2003, Rolls-Royce opened its Bespoke Design division as part of the company’s headquarters and production center in Goodwood, England.
German carmaker Mercedes-Benz has unveiled its range topping Maybach S600 Pullman Guard armored limousine ahead of its official debut at the 
A Lexus outfitted with Google autonomous driving technology was struck by a vehicle that ran a red light in Mountain View, California on Sept. 23. Some observers say it’s the worst crash that Google’s self-driving vehicles have been involved in. There were no reported injuries.
