Showing posts with label October 01. Show all posts
Showing posts with label October 01. Show all posts

Saturday, October 1, 2016

Uber, Lyft Drivers Linked To More Bad Behavior

<p><a href="http://ift.tt/2dwpMal">Photo via Wikimedia Commons (John)</a></p>Uber Tries Out ‘Panic Buttons’ After Alleged Rape Cases In South Africa: Public concerns over the service’s safety have been gathering steam since July, after a woman ordered an Uber in Johannesburg, and, after being picked up, was allegedly strangled, thrown in the trunk, robbed and sexually assaulted. The Washington Post article here

Uber Had Passengers Waive Liability In Case Of Injury, Death In Self-Driving Cars: Earlier this month, Uber rolled out its inaugural fleet of self-driving cars in Pittsburgh. But as sci-fi as the concept sounded, they remained cautious about the program’s experimental nature. Road Show article here

Lyft Driver Kicks Out Rider After Homophobic, Anti-Semitic Rant: “He told me I should not be riding in a car on Saturday because it makes me a bad Jew,” Matt Adler said. The comments continued after he said the driver noticed a rainbow flag stitched to his yarmulke. “Good Jews don’t have sex on Shabbat,” the driver said, and added “the Bible forbids gay sex” along with a slew of homophobic slurs. Think Progress article here

Uber Driver Allegedly Denies Blind Man, Guide Dog: Thomas Jones, who has retinitis pigmentosa, said he takes Uber all the time due to his inability to see well enough to drive. He recently took an Uber to Walmart to get groceries and dog food for his guide dog, Blake, but when he ordered an Uber to leave, the driver allegedly told Jones the dog could not ride in the car unless it was in a cage. ABC 13 article here

Lyft Driver Arrested, Accused Of Raping Customer In Florida: Peter Solomon was supposed to drive an woman to her home in Winter Park, but instead, pulled into the driveway of a rundown single-story home and ordered her inside the house. The victim said there were two other men inside. She was taken into a room and left alone, and police said she took the opportunity to try to flee out a side door of the home. WFTV 9 ABC article here

Keywords

autonomous vehicles   driverless cars   Florida operators   Lyft   Nashville operators   passenger safety   Rape   self-driving vehicles   Sexual Assault   South African Operators   Tennessee operators   TNC travesty   TNCs   Uber   vehicle safety   

 

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Uber Taking On Big Risks With Driverless Cars Gamble

<p>Uber is testing a driverless taxi on the streets of Pittsburgh. (PHOTO: <a href="http://www.dezeen.com/" target="_blank">http://ift.tt/2cToOY8; via Nigeria Today)</p>The race to get the first network of self-driving cars on the road is off to a lukewarm start.

Uber recently launched a limited test of its self-driving cars in Pittsburgh as part of a partnership with Volvo. Singapore-based self-driving startup nuTonomy launched its own limited pilot a few days before that and struck a partnership with the Southeast Asian ride-hail company Grab.

It’s all exciting — how can robot cars at your beck and call not be? — but it doesn’t yet mean much. The true test of the viability of the self-driving technology will come down to which company will launch a fully operational network of self-driving cars, and when.

Recode.com article here

Keywords

autonomous vehicles   capital   driverless cars   investment   self-driving vehicles   TNCs   Uber   

 

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Advice For Doers & Movers

Welcome to LCT’s new monthly ad­vice column, “Ask LCT.” This forum takes questions and shares your suggestions in print to help industry colleagues around the world. You, our readers, are the ex­pert operators whose ideas help this in­dustry succeed.

Just as people go to shows to net­work, you may ask anything and seek advice from others who have struggled and learned before you. Send in your questions. We may not be able to pro­vide feature articles on everything, so this is a way to get real answers from real operators.

Along with your advice and comments, we will seek the views of our dedicated media advisory board. This group offers wide knowledge and expe­rience to help you with every day snags and yearlong projects. We work together sharing ideas, improving the industry, and helping your operations make and save money. The 12 operators on this board bring hundreds of years of com­bined experience. The demographically diverse group spans all regions, profes­sional ranks, and experience levels.

Anuj Patel, for example, draws on experience working in New York and Chicago. His work reaches from food and fashion to teaching and internation­al real estate. He’s an expert in online marketing and social media, too. “My out-of-box mindset fits very well in this industry,” Patel adds. We look forward to his contributions.

Seattle’s Rare Form Limo owner and board member Eli Darland says LCT Magazine provides just the platform to have his “opinions vetted by other ex­perts” to either refine his own position or to “convince others of refining theirs.” Ask LCT is perfect for this dialogue. Join us and be a part of the discussion as we solve problems and make the industry worthy of its quality reputation for safety, security and duty of care.

Backing this up is Bill Atkins, a board member from Red Bank Limo in Red Bank, N.J. He sees education and shared information as something our industry and companies can benefit from while creating a better customer experience. The path to excellence re­quires strong business allies, not price drops and discounts, Atkins says. His relationship building will offer ways to “thrive in a premium business with pre­mium service.”

For October’s Ask LCT, let’s start with this:

What do you think really makes your com­pany better or different? Be specific. What are you remembered for, and why do peo­ple come back to you again and again?

Email your answers you’d like to see published for this question to LCT. Or send us questions on your mind for fu­ture issues to LCT Magazine at anne@ lctmag.com.

Email any questions to me. We look forward to our “two-way” version of asking & an­swering “Dear Anne.”

California operator ANNE DANIELLS has more than 25 years of experience in corporate America and the limousine industry, and once owned an LCT Operator Of The Year Award-winning limousine company. She can be reached at Anne@lctmag.com.

Keywords

Anne Daniells   Ask LCT   customer service   duty of care   industry education   industry leaders   industry regulations   industry trends   safety   security   service pricing   

 

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Philadelphia Operators Face Double Vehicle Fee Hike

<p>&ldquo;It&rsquo;s unfair and a financial hardship,&rdquo; said PRLA President Steve Rhoads.</p>

PHILADELPHIA — The Philadelphia Regional Limousine Association (PRLA) is up in arms over a new Philadelphia Parking Authority (PPA) annual assessment that doubles the fee for a limousine company vehicle operating within the confines of the city, including the airport.

Calling the hike “ridiculous,” PRLA President Steve Rhoads (Rhoads Limousine) said the new operator assessment jumps from $404 to $868 per vehicle. The PRLA has hired an attorney to advise the association on further action to challenge the 100% hike.

“It’s unfair and a financial hardship,” Rhoades said. “How can anyone recoup that? You can’t raise rates to cover that kind of hike.” He added he has never witnessed such a massive hike over the year and operators were not given a reason for the increase.

“They raise our fees by over 100% yet open the door for TNC’s and give them free reign. Does this sound fair to you?” said PRLA member Mike Barreto, Philadelphia Branch Manager, Flyte Tyme Worldwide. Barreto speculated the huge increase could be caused by the increased workload by the PPA that has to deal with the city’s on again/off again changing position on TNCs operating in the city.

Although PRLA board directorm Anthony Onorata (Anthony Limousine) in Allentown, said the PPA’s action effects all state operators. “I feel if we don’t stand with our fellow operators, this kind of assessment can manifest throughout the state. The PPA looks at operators as easy targets to increase fees while the TNCs are not regulated.”

Keywords

airport fees   city regulations   Mike Barreto   Pennsylvania operators   philadelphia   Philadelphia Regional Limousine Association   prla   Steve Rhoads   

 

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GCLA Hails New Laws Helpful To Limo Industry

<p>The 2016 California legislative session wrapped up this week with Gov. Jerry Brown signing five bills helpful to the state's chauffeured transportation industry. (Photo from Wikipedia Creative Commons)</p>SACRAMENTO, Calif. — The 2016 state legislative year produced some long overdue breakthroughs for the Greater California Livery Association with the signing this week of bills targeted to get results that benefit California operators.

The bills signed into law by Gov. Jerry Brown provide the GCLA with incremental victories while warding off worst-case scenarios regarding rules for transportation network companies (TNC) and limo fleet vehicles.

“Without the endless effort of the GCLA and its board, who knows what bills would have been passed in this fiscal year,” said chief lobbyist Gregg Cook of Government Affairs Consulting, the firm retained by the GCLA. “We did everything we could to rein in the TNCs. The legislature has focused on the safety of California’s traveling public, whether it be in buses, sedans, or limousines, and the services provided by TNCs and charter party carriers (TCPs).”

The veteran lobbyist and longtime GCLA advocate has noticed a greater willingness among state legislators to scrutinize and regulate TNCs since the state government first started grappling with this new form of ground transportation four years ago. Gone are the days when so many legislators were reflexively enthusiastic of the brash state-based start-ups.

“The legislature began to take a look at the industry and anything having to do with enhanced technology, whether rideshare, spaceships, or Airbnb,” Cook said. “People were falling all over themselves to support them because we are in California. But when violations affect public safety, the legislature is motivated to take a closer look.”

<p>GCLA chief lobbyist Gregg Cook (Photo by LCT)</p>Cook outlined five primary bills signed this week and what they mean for limousine operators:

Driver background checks

AB 1289, sponsored by Assembly Member Jim Cooper, D-Elk Grove, requires TNCs to conduct background checks and penalizes them for not doing so. This was a huge lobbying effort for the GCLA. The money and resources of the GCLA members have put another bump in the TNC’s road. “Either get legal or get off the road” will be the GCLA motto throughout the year until TNCs follow the same guidelines as the TCP operators.

“We have worked very diligently to try to require all charter party carriers, TNCs or TCPs, to do criminal background checks through the DOJ,” Cook told LCT. “Those efforts have failed. However, we were successful in working with Cooper to require TNCs conduct background checks as required by the California Public Utilities Commission, and if they fail to do so, they can be penalized up to $5,000 per violation.”

Cook pointed out the constant barrage of media coverage on bad behavior among TNC drivers. “Cooper’s bill will get the attention of the TNCs in that they better start paying attention to this stuff,” he said. “It’s a very critical piece of legislation.

“We are chipping away. The CPUC has had three to four years of hearings on TNCs regulations and it’s continuing and they have required background checks now by law. We’ve taken the first step in that they can be penalized up to $5,000.”

The CPUC also requires safety checks on TNC vehicles in another step toward parity with charter party carriers. “We are not opposing their business model,” Cook said. “But we oppose anything that puts the California traveling public at risk. Now the legislature is stepping up and saying we have to codify this stuff.”

Vehicle seating

SB 247, sponsored by Sen. Ricardo Lara, D-33rd District. The bus safety bill requires buses seating 39 or more passengers to provide safety announcement and have installed lighted emergency information. This was a huge win for the GCLA. Lara allowed the GCLA to be part of the authoring of the bill and how it read. It would have affected every limousine and bus with 10 or more passengers. It now only applies to the larger mid-coaches and motorcoaches buses.

“With the definition of a bus carrying 10 or more passengers, many of our stretches and stretched vans and Hummers would have qualified like buses,” Cook said. “But a GCLA amendment made it 39 and up to protect limo vehicles. Operators would have had to retrofit all vehicles.”

Tour bus inspection fees

AB 1677, sponsored by Assembly Member Phil Ting, D-San Francisco. This bill allows cities to request safety inspection of tour buses by the CHP. The city pays the cost of the inspection. The GCLA supported this bill so it would allow cities to more closely monitor possible illegal operators, and would give them authority to ask for immediate inspections on vehicles believed to be operating illegally.

“Today when a TCP company registers its vehicles, they pay a $15 surcharge to the DMV that goes to the CHP for inspections, established in the 1980s,” Cook explained. “But the CHP cannot afford to inspect vehicles at $15 a pop. As a result, CHP is working arduously to raise that $15, coming in with a $300 estimated cost for an inspection.”

Regardless of the eventual fee cost, operators are not on the hook for it. However, the legislation, although targeted toward the open-air movie-star oriented and sightseeing tour buses, does not technically define a tour bus. “A city could ask the CHP to inspect tour buses for safety at any time, but the safety fee must be paid by the city.”

Stretch limousine retrofits

SB 812, sponsored by Sen. Jerry Hill, D-San Mateo. This measure extends the date for the modification of stretched limousines to include two pop-out windows to January 2018. The GCLA has worked extensively to modify this bill. It initially would have cost limo operators anywhere from $10,000 to $30,000 in modifications had the GCLA not lobbied to tone it down. It would have put small operators out of business and taken 70% of the stretched limos off the road in California. The GCLA still plans to work on this issue, but has bought valuable time.

Limo operators with five-door stretch limousines and/or roof escape hatches do not need the two pop-out windows.

Driver blood alcohol levels

AB 2687, sponsored by Assembly Member Katcho Achadjian, R-Arroyo Grande. This bill allows only a maximum 0.04 alcohol level for drivers of for-hire passenger vehicles. The GCLA was also a big supporter of this bill to make sure TNC vehicles join the ground transportation services that assure safe travels. The duty of care provided by chauffeured services is not affected since the industry prohibits alcohol consumption by on-duty chauffeurs.

“The TNCs had to rollover on these bills (DUI and background checks) because it was too obvious what was going on,” Cook said. “The TNCs did not strenuously oppose Cooper’s and Achadjian’s bills. The writing is on the wall.”

Looking ahead to the 2017 legislative session, Cook was scheduled to meet this week GCLA board members David Kinney and Christopher Quinn, two Sacramento-area operators who serve as the group’s legislative co-chairs. High on the GCLA agenda is requiring Department of Justice fingerprint background checks, considered the most thorough vetting for safe drivers.

The first Assembly Member to advocate for TNC fingerprint background checks, Adrin Nazarian, D-Van Nuys, has spearheaded rules and legislation helpful to the state’s limousine industry, Cook said. “Nazarian was very tough trying to require the DOJ checks, and he did get through required safety inspections for TNC vehicles. But he was ahead of the CPUC on this, and because it was early in the process, the TNCs could kill his legislation. It was a bit premature for the CPUC, and California legislators were still enamored of TNCs.”

Keywords

alcoholic beverages   background checks   California operators   California Public Utilities Commission   driver behavior   driver safety   GCLA   Greater California Livery Association   Gregg Cook   industry politics   legislation   lobbying   regulatory enforcement   safety   stretch limousine   tour buses   

 

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Minority Limo Group Names Jagiela To Leadership Post

<p>New MLOA director of sales and marketing Philip Jagiela. (LCT file photo)</p>The Minority Limousine Operators of America (MLOA) said Sept. 28 it has named Philip Jagiela, a former NLA executive director and current administrative head of multiple state associations, as its new director of sales and marketing.

Jagiela succeeds executive director, Dr. Yvonne LaMar, who resigned her position, which she held for three years. MLOA President Maurice Brewster (Mosaic Global Transportation) said Jagiela’s appointment is effective Oct. 1.

“We are sad to confirm and announce Dr. Yvonne LaMar has given us her letter of resignation and effective immediately, is no longer associated with the Minority Limousine Operators of America,” said Brewster in a statement. “Yvonne over the past three and a half years focused on the training and development of our membership.

“More specifically, Yvonne focused on certification training by conducting webinars.  She was responsible for our association winning the LCT 2016 Association of the Year Award.  We thank her for her service and will miss her.  Our entire board sends her best wishes for whatever lies in her future,” added Brewster.

Jagiela is a former Philadelphia-area limousine operator who served as executive director of the National Limousine Association from October 2012 to January 2015.  Jagiela also served for many years as President of the Philadelphia Regional Limousine Association before taking on the NLA role.

Since leaving the NLA, Jagiela has worked as executive director of the Florida Limousine Association, Virginia Limousine Association and the Colorado Limousine Association.

Keywords

executive changes   limo associations   Maurice Brewster   Minority Limousine Operators of America   MLOA   Philip Jagiela   Yvonne LaMar   

 

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Duke’s Limousine Treats Customers Like Royalty

<p>Duke Tiet, president of&nbsp;Duke's Limousine, is always ready to take care of his customers</p>HONOLULU, Hawaii — Most limo operators don’t just wake up one day and decide to provide luxury transportation. You either grow into it or get used to the idea, first. In the case of Brandon Tiet, president of Duke’s Limousine in Honolulu, providing outstanding customer service runs in his blood.

Humble Beginnings

The company was started by Tiet’s parents, Duke and Tanya. After starting off in the taxi industry, they decided on a limousine company. In 1994, they pooled their savings and bought two 100-in. Lincoln Town Car stretch limos.

At first, the couple ran the business from a small desk and rented out parking space for their two vehicles. Gradually, their clientele grew and they needed to find a headquarters for their company. Unfortunately, Duke Tiet was diagnosed with cancer in 2013 and died two years later. Brandon stepped up from his role as operations supervisor and took over as president.

Customers Come First

<p>Duke Tiet, founder of Duke's Limousine and Brandon's father (<a href="http://ift.tt/2cTq9y9 via Duke's Limousine instagram</a>)</p>One of the things Brandon has learned while growing with his company is the importance of listening for what your customers need. You have to cater to their desires no matter how strange or silly.

“Sometimes we’ll get some pretty interesting requests, but we still go through with it,” Tiet says. “We stand by our customers, and unless it’s something that’s really pushing it or illegal, we won’t say no to them.” From dog airport pickups to early morning wake up calls, Duke’s Limousine tries to serve however asked.

The company’s clientele ranges from vacationers to business travelers and everyone in between. “Hawaii has become a pretty centralized meeting place in the last decade for foreign executives coming from Asia, because it’s the midway point between that continent and North America,” he explains.

When handling clients in Hawaii for a relaxing getaway, Tiet takes pride in his company doing all it can to welcome them. “Even if they just use us to book a ride to and from the airport, sometimes they’ll also call us to help them plan their vacation. We’ll spend time on the phone with them to give them suggestions.” In his view, he always has time to help a customer, no matter how big or small the job.

Can You Hear Me Now?<p><a href="http://ift.tt/2cTq9y9 via Duke's Limousine instagram</a></p>

Tiet’s operation recently started taking advantage of the Zello app, a push-to-talk application for smartphones and tablets. It’s a cheaper way to set up different channels and talk groups for employees to contact one another during runs.

“It really helps bridge the gap in communication between our office staff and chauffeurs and makes things a lot quicker, especially when you have large jobs when you are trying to communicate with many different people,” he says.

Since everyone uses one channel, dispatchers can broadcast information with ease. The company’s operations have become more efficient because chauffeurs are able to beat Hawaii’s traffic problem. “Our dispatchers can broadcast traffic information to help chauffeurs avoid big traffic jams. They wear a headset so it doesn’t interfere with the client’s rides,” he says.

To help eliminate unnecessary chatter, the company also uses the Driver Anywhere app through Limo Anywhere. This allows chauffeurs to update reservation statuses as a ride progresses, log times such as “on location” or “customer in car,” process payments, obtain electronic signatures from clients, and log their trip related expenses.

<p><a href="http://ift.tt/2cTq9y9 via Duke's Limousine instagram</a></p>What The Future Holds

The company is trying out the new Ford Explorer as a standard sedan. During their research, they’ve discovered customers like the ease of getting in and out of the vehicle and the amount of luggage space. So far, it’s succeeded.

“We are going to see how it does over a six month period and then implement it as our standard sedan,” Tiet says. “The chauffeurs like it a lot more than the BMW 7 Series we run. It’s easier to put luggage inside and the cargo capacity is a lot better. These blow the Chrysler 300 out of the water.”

Asked for advice, Tiet suggests: “Drink a lot of caffeine.” Brandon’s passion for his work reflects his business philosophy: “Dream big and then strive to get there. Anything is possible, you just have to put your heart and soul into it. There will be ups and downs just like any other business, but you just have to keep working. Be dedicated to what you are doing.”

At the end of the day, he says his biggest success is hearing “thank you” and seeing his clients happy. “When they call up and commend a particular chauffeur for providing outstanding customer service or they tell us we did a wonderful job…that goes a long way. The chauffeurs really appreciate kind words. We’ve had clients send packages from back home in the states to chauffeurs they’ve had.”

Keywords

apps   BMW   BMW 7 series   Chrysler   Chrysler 300   customer service   family businesses   Ford   Hawaii operators   Limo Anywhere   mobile applications   operator profiles   small-fleet operators   WebXclusive   

 

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New Jersey Operators Hit All The Right Hot Topics

<p>LANJ President Jason Sharenow moderates a &ldquo;hot topics&rdquo; vendor panel discussion at the association's Sept. 28 meeting. Seated, L-R: Jeff Brodsly, Chosen Payments; Mark Leddy, General Motors; Chris McCrae, Karhoo; and Richard Ackerman, P.A. Post Agency.</p>LIVINGSTON, N.J. — More than 100 members of the Limousine Association of New Jersey (LANJ) and vendor supporters attended the association’s “Vendor Member Appreciation Day” luncheon and expo on Wednesday, Sept. 28, at the Cedar Hill Country Club.

LCT exhibited and raffled off a full complimentary conference and show pass to the upcoming LCT-NLA Show East, Nov. 13-15, at Harrah’s Resort in Atlantic City, N.J., won by Barbara Chirico, chairman, Gem Limousine.

The day also featured a “Hot Topics” panel discussion, moderated by LANJ President Jason Sharenow, and participants, Jeff Brodsly, Chosen Payments; Mark Leddy, General Motors Eastern Regional Fleet and Commercial; Chris McCrae, Karhoo; and Richard Ackerman, P.A. Post Agency.

Ackermen said Insurance rates are increasing for some operators, especially those who own party buses with perimeter seating and a dance pole that increase risk. Panelists also talked about the use of vehicle cameras that can help operators and insurers determine the circumstances and fault in an accident.

Ackerman is participating in a LCT-NLA Show East General Session panel: “State of Insurance in the Ground Transportation Industry,” that will be held Tuesday, Nov. 15 at Harrah’s Resort. The session will focus on what operators can do to make their companies more attractive and less risky to insurance companies. The panel, which is being moderated by Doug Schwartz, Executive Limousine and NLA Board of Director, includes: Mike Marrocoli, Capacity Coverage Co.; Matt Mushorn, Lancer Insurance Co., and Michelle Wiltgen, National Interstate Insurance Co.

Brodsly, Chosen Payments president and CEO, advised operators to be more diligent in avoiding chargebacks, noting it may be difficult, but chauffeurs should have clients sign a form at the conclusion of the trip and also make a copy of the client’s driver’s license, especially if the client is not a regular customer. He noted if there is documentation on each trip, then it’s easier to fight chargebacks because there is proof the customer signed-off on the trip.

Mark Lady, an executive with General Motors National Fleet Sales, updated operators on the Cadillac Division, noting it has relocated from Detroit to New York City, and has reorganized to focus on expanding its vehicle lineup in the near future intent on increasing Cadillac’s status as a top-tier luxury vehicle supplier for the industry with a wide array of new products.

Chris McCrae, vice president with Karhoo USA,  the new global on-demand private transportation comparison and booking app, updated members on the company’s plans to roll out its service in the U.S planned for the fourth quarter this year. McCrae told LCT the product is in beta testing with operators to ensure it’s bullet proof before its first U.S. launch in New York City. Future plans call for Karhoo to enter other high-volume travel markets such as Chicago, Los Angeles, Miami, and Las Vegas.

Karhoo first launched in the United Kingdom this year, and now has offices in New York, Los Angeles, Miami, London, and Singapore.

Keywords

Cadillac   fleet insurance   Jeff Brodsly   Karhoo   LANJ   limo associations   Limousine Association of New Jersey   new jersey   

 

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Will Uber Crash And Burn? Perhaps

<p><a href="http://ift.tt/1q4cd80">Photo via Flickr (N&uacute;cleo Editorial/Fernando Oda)</a></p>Steven Hill thinks Uber has shaken up the taxi industry — or Big Taxi, as Hill calls it – in a way that’s been beneficial to many consumers.

And that’s about the nicest thing Hill has to say about the San Francisco-based transportation network company (TNC).

Otherwise, Hill  — who has worked at the think tank New America Foundation and written a book about the so-called sharing economy — sees Uber as a rule-breaking, tax-dodging, labor-exploiting, market-manipulating, law-unto-itself capitalist behemoth.

The Washington Post article here

Keywords

federal regulations   gig economy   industry regulations   regulatory enforcement   TNCs   Uber   

 

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