Showing posts with label December 02. Show all posts
Showing posts with label December 02. Show all posts

Friday, December 2, 2016

Beware: U.S. Airport Taxi Rides Cost Far More Than Fares

<p>Click to enlarge (Source: Blacklane; graphic modified by LCT for online dimensions)</p>BERLIN — Taxi costs from the 30 busiest U.S. airports to downtowns are 26% higher than base fares, according to new Blacklane research. Extras in New York/New Jersey, Las Vegas, Boston, Washington and Detroit push prices up at least 35%. The charges include tips, airport pickup fees, rush hour surcharges, and toll roads.

“Local regulations make it next to impossible to know how much taxis will cost. Travelers and corporate travel managers cannot budget for the full prices in advance,” said Jens Wohltorf, CEO and co-founder of Blacklane. “Price certainty reduces the stress of travel. That’s why we have shown all-inclusive fares since day one.”

Taxi rides from Newark Liberty International Airport (EWR) to Manhattan add more than 50% to the base fare. While fares range from $50 to $70, extras cost over $30. These include a $5 surcharge during peak hours, a $5.50 surcharge to use a credit card, a $12.50 bridge or tunnel toll, and tip.

<p>All-in rates with no surprise fees results in cool customers. (Photo by Blacklane)</p>Blacklane guarantees fixed and all-inclusive rates when travelers book their rides across 250 cities and 500 airports. All drivers and vehicles are commercially licensed and insured. Airport pickups include one hour of free wait time. Pickup times automatically adjust when flight arrival times change.

Travelers book rides an hour to months in advance in premium business-, first- and economy-class vehicles. Passengers receive their drivers’ contact information over text and email an hour before pick-up.

About Blacklane (blacklane.com): Blacklane connects passengers with the spare capacities of licensed, regulated, and insured professional drivers and chauffeurs. Corporate and individual customers can book and schedule rides in more than 50 countries worldwide. Blacklane guarantees low and all-inclusive fixed rates at the time of the booking with a unique pricing and dispatching algorithm. The company combines multilingual 24/7 customer care with real-time service control for tens of thousands of vehicles.

Source: Blacklane news release

Keywords

airports   apps   Blacklane   rates   service pricing   taxis   vehicle apps   

 

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Mass. TNC Drivers Face Background Checks Sooner Than Expected

<p>Dav El / BostonCoach CEO Scott Solombrino, pictured here Nov. 13 at an industry associations forum during LCT-NLA Show East, says despite the expanded Mass. background checks for TNC drivers, the fight for more thorough fingerprint checks is far from over (LCT file photo)&nbsp;</p>Drivers for Uber and Lyft in Massachusetts must pass a state-run background check by early April, sooner than expected, under a new agreement between the companies and Governor Charlie Baker’s administration.

The popular on-demand ride services already require their drivers to pass background checks conducted by third-party vendors before they can get on the road. But a law passed over the summer brought the state into the fold, requiring drivers to both pass the company check and one from the state.

Fingerprinting will continue to be a contentious issue. Scott Solombrino, CEO of Dav El / BostonCoach Chauffeured Transportation Network and a board director of the National Limousine Association, said the fight isn’t over. He expects to see legislation next year that would add the fingerprint check to the process.

“The state’s making an attempt to do the right thing based on how the law was written,” he said. “Good for the state, but it doesn’t change the fact we think there’s an even better system and it’s called fingerprinting.”

Taxi drivers are not required by state law to undergo fingerprinting, although they are in some cities, including Boston.

Solombrino said he wonders whether any current Uber drivers who passed the companies’ background checks will be forced off the road by the state’s check.

“That’s something we’ll know in the next six months: How many more people passed their background checks than passed the state’s review?” he said.

Boston Globe article here

Keywords

background checks   Boston operators   Lyft   Massachusetts operators   regulatory enforcement   Scott Solombrino   state regulations   TNCs   Uber   

 

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What Will Trump’s Transportation Pick Mean For TNCs?

<p>Photo via Wikipedia Commons&nbsp;<em>This work is in the <strong><a class="extiw" title="w:public domain" href="http://ift.tt/1mnjwz6">public domain</a></strong> in the United States because it is a work of the <a title="United States Department of Labor" href="http://ift.tt/2gTE0nw">United States Department of Labor</a>under the terms of</em> Title 17, Chapter 1, Section 105 of the US Code <em>and the <a class="external text" href="http://ift.tt/2fNuztF" rel="nofollow">DOL copyright policy</a></em></p>President-elect Donald Trump’s pick for U.S. Secretary of Transportation is likely a boon for ride-hailing companies like Uber and Lyft.

On Tuesday, Trump announced he’s selected Elaine Chao to lead the Department of Transportation during his presidency. Chao, who is married to U.S. Senator and Majority leader Mitch McConnell (R-KY), was previously the Secretary of Labor under George W. Bush, and Deputy Secretary of Transportation under President George H. W. Bush.

Fortune Magazine article here

Keywords

federal regulations   gig economy   industry politics   Lyft   regulatory enforcement   TNCs   Trump   U.S. Department of Transportation   Uber   

 

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2017 Operator Of The Year Awards Ready For You

TORRANCE, Calif. — The LCT team has been getting frequent questions about next year’s Operator of the Year Awards, and now we have all the answers.

The annual LCT Operator of the Year Awards is taking applications online through Feb. 1, 2017. LCT gives the awards to six operators who excel in the areas of customer service, technology, training, media and marketing, safety, and community/industry involvement. A panel of judges scores finalists in each of those categories for the following OOY awards:

1-10 fleet vehicles; 11-30 fleet vehicles; 31-50 fleet vehicles; 51+ fleet vehicles; motorcoach; and global/international.

ENTRY FORM HERE (The form also can be accessed at the top of the LCTmag.com home page through starry link “LCT Awards”)

Winners will be announced and honored on Tuesday, March 14, 2017 from 7 p.m. to 10 p.m. during the LCT Magazine Awards Gala at the International LCT Show in the Sands Expo between The Palazzo and The Venetian Resort Hotel Casinos in Las Vegas. 

The National Limousine Association and LCT Magazine will also present the annual Association Award of Excellence to a state, city, or regional limousine trade association. Details and entry form here. For any questions, please call NLA executive director Sarah Gazi at (800) 652-7007.

Keywords

Association Award of Excellence   awards   casinos   honors and awards   ILCT 2017   industry events   Las Vegas   LCT Events   limo tradeshows   NLA   Operator of the Year Awards   tradeshow preparation   

 

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Six Customer Service Secrets For Success

<p><a href="http://ift.tt/2bNOkQk">Photo via PEXELS user Ruslan Burlaka</a></p>Here are the six elements that can position your organization for customer service success. Although be forewarned: Excellence in customer service and the customer experience isn’t a puzzle or riddle that can be solved once and for all. It’s going to require sustained diligence and focus, because inertia and pushback will otherwise inevitably set in.

Forbes article here

Keywords

business management   customer service   employee management   hiring   how to   staff management   staff training   tips for success   

 

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Luxury Travel Industry To Reach $1.2 Billion By 2020

<p><a href="http://ift.tt/2dqzNWQ">Photo via PEXELS user Isabelle Bruce</a></p>Baby boomers are the leading demographic making up the luxury travel market spend with higher numbers of annual visits, according to Allied Market Research.

The new Luxury Travel Market report shows luxury travel is increasing with a compound annual growth rate of 6.4%, eventually leading the industry to $1.2 billion by 2020. While baby boomers aged 51 to 69 lead the pack, Gen X follows, but is more known for preferring to travel with multiple generations of the family such as kids, parents, and grandparents.

Luxury Daily article here

Keywords

leisure travel   luxury market trends   research and trends   

 

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Jerry Robbins, Boston Operator, 1956-2016

<p>Robbins&nbsp;received the inaugural People&rsquo;s Choice Carla Boroday Humanitarian Award in October 2013 for his community service and acts of charity (LCT file poto)</p>HEMPSTEAD, N.H.— Longtime and noted New England operator Jerald “Jerry” Robbins, owner of Weldon Worldwide since 1999, died of a heart attack on Nov. 29. He was 60.

Services will be held Thursday, Dec. 1 at Goldman Funeral Chapel, 174 Ferry St., Malden, Mass., at 1:30 p.m. Interment is at Lebanon-Tifereth Israel Cemetery in Peabody, Mass. Condolence calls may be made following the interment at the home of Arthur and Linda Robbins until 8 p.m. In lieu of flowers, expressions of sympathy in his memory may be made to New Hampshire S.P.C.A., 104 Portsmouth Ave., Stratham, N.H. 03885.

A member of the New England Livery Association (NELA), Robbins launched Newton, Mass.-based Weldon Worldwide in February, 2000. Prior to that, he was chairman of the Weldon Group Inc., a mergers and acquisitions company from 1984 to 1998.

A charitable man, Robbins was the first recipient of the LCT People’s Choice Carla Boroday Humanitarian Award in October 2013.

Robbins won the award for his many charitable contributions. He had been involved for many years with the Boston-based Ellie Fund, which provides support services for patients undergoing treatment for breast cancer, including providing free transportation and fundraising.

He was also involved with the Boston Celtics Shamrock Foundation’s community initiative, “Heroes Among Us,” where at each Celtics home game an individual is honored for his or her contributions to the community. Robbins was on the board of directors for the New Hampshire Society for the Prevention of Cruelty to Animals (NHSPCA.)

<p>Jerry Robbins receives a framed memento poster from Matt Meyersohn, the director of community relations and player development of the Boston Celtics' Heroes Among Us community outreach program in 2013 (LCT file photo)</p>Additionally, Robbins transported victims to and from medical appointments across the city and from the hospital to their homes once they had recovered fully. He provided transportation for a family member of a victim of the Boston Marathon bombing so he could have safe, reliable transportation to school while his family was recovering from their injuries and tending to their other child suffering from life-threatening injuries.

“I just feel it’s the right thing to do,” said Robbins at the time. “There are so many people that need transportation, that are going to have to go to hospitals daily. There’s one mother who’s got two sons with legs amputated at two different hospitals. There are just so many scenarios. I just think any company who does business in such a great community as Boston needs to step up and do the right thing.”

Beloved by many operators, friends, and affiliates throughout the industry, Robbins’ death has drawn numerous industry comments and memories on Facebook and social media channels.

Robbins is survived by his wife, Janet Brown-Robbins, and a brother, Arthur and his wife Linda Robbins.

Keywords

Boston operators   death   Jerry Robbins   Massachusetts operators   memorial   New England operators   New Hampshire operators   obituary   People’s Choice Awards   

 

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UMA President Vic Parra To Retire Early Next Year

<p>As Parra prepares for retirement, the UMA will celebrate his tenure during the 2017 UMA Motorcoach Expo, to be held in St. Louis, Feb. 26 to March 2, 2017.</p>United Motorcoach Association (UMA) Chairman Dale Krapf on Nov. 23 announced the retirement of long-time association President/CEO Vic Parra, effective March 31, 2017.

Metro Magazine article here

Keywords

buses   executive changes   industry leaders   motorcoaches   United Motorcoach Association   

 

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Wednesday, December 2, 2015

Get Ready For A Global Luxury Travel BOOM

[Decemeber brings LCT’s annual Global/International Outlook Issue, available in digital version this week].

CANNES, France — A new report by International Luxury Travel Market (ILTM), in association with Euromonitor, released Nov. 30, reveals that there will be more than one billion extra people traveling in 2030 as a result of growing tourism flows from emerging markets and eager middle class consumers.

With a 48% increase in the last five years, luxury travel has grown twice as fast as all other types of foreign trips, which grew by 24%, reveals research by the World Travel Monitor.

Kipp Report article here

Keywords

building your clientele   business opportunities   business travel   corporate travel   Global operators   industry trends   international   leisure travel   luxury market trends   

 

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Bill Could Change Insurance Rules For TNC Drivers

TALLAHASSEE, Fla. — State lawmakers are moving a bill through subcommittees that could affect the way app-based companies like Uber and Lyft are insured.

The bill would require Transportation Network Companies to meet minimum insurance standards. Companies like Uber and Lyft already meet those requirements, but this bill codifies those standards and makes it official so that moving forward, all TNCs need to have the minimum coverage.

South Florida Business Journal article here

Keywords

fleet insurance   Florida operators   legislation   safety   Safety & Insurance   TNCs   Uber   

 

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Only 6% Of Cities Are Getting Ready For Driverless Cars

Car-makers say driverless vehicles will be here by 2020, but urban planners are on a much slower timeline.

That gap is worrying, because some of the biggest benefits of autonomous vehicles will come with careful infrastructure planning.

Fortune article here

Keywords

autonomous vehicles   driverless cars   industry trends   self-driving vehicles   vehicle technology   

 

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GCLA Tries Out New Format For Holiday Parties

<p>The GCLA's winning board and officer team at the group's annual holiday event in December 2014.</p>NAPA / LOS ANGELES, Calif. — The Greater California Livery Association faces a challenge common only to one other elongated state in the union: Florida. Both states stretch out into distinct northern and southern regions, most efficiently traversed from one end to the other by air. 

This year, the GCLA has split its annual holiday parties and membership meetings between the classic North-South divide in 800-mile long California. The Northern event will be held Tuesday, Dec. 8 from 5:30-9 p.m. at Napa Ford Lincoln, 570 Soscal Ave. in Napa. The Southern event will be held Tuesday, Dec. 15 from 5:30-9 p.m at its usual spot at The Proud Bird restaurant, 11022 Aviation Blvd., near Los Angeles International Airport. 

For operators, it either means a more convenient industry networking spot this holiday season, or two opportunities within one week. Both events will feature holiday-themed raffles and auctions of gifts and prizes donated by sponsors.

Highlights and presentations at the NorCal event include:

  • Napa Chamber of Commerce presentation.
  • Super Bowl 50 updates on transportation and parking logistics at airports.
  • Tips on how to market to increase your business from Gen X and Hispanic customers, provided by NBC Universal’s Telemundo 48.

Preceding the event, the GCLA will host a wine tasting, Monday, Dec. 7 at wineries in Calistoga and Napa Valley, @ $150 per person, and a golf game at 10 a.m. Dec. 8 at the Silverado Resort and Spa North Course, @ $150 per person.

Highlights and presentations at the SoCal event include:

  • Regulatory and legislative update from GCLA legislative supporter Rep. Adrin Nazarian, D-46th District, and GCLA lobbyist Gregg Cook.
  • Memorable words from the limousine industry’s fiery rhetorician Scott Solombrino, CEO of Dav El / BostonCoach Chauffeured Transportation Network and veteran board director of the National Limousine Association.
  • Results of 2016 GCLA board of director and officer elections.

All details, ticket and attendnace information for both events HERE.

Keywords

California operators   GCLA   Greater California Livery Association   Gregg Cook   holiday   legislation   limo associations   Los Angeles operators   networking   San Francisco operators   state regulations   

 

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How To Deter Illegal Behavior On Party Buses?

<p>OK, um, like, OMG, is everyone here 21 or older?</p>GRAND FORKS, N.D. — Grand Forks officials are looking into ways to govern party buses, but as the law stands, those companies can allow alcohol on their vehicles because of an exception to open container

Dickinson Press article here

MINNEAPOLIS — While many customers of party buses use the service to drink and bar hop without driving, the Minneapolis city attorney worries about a different clientele. A criminal one.

KARE-TV 11 article here

Keywords

difficult clients   drunk passengers   law enforcement   limo buses   party buses   passenger safety   regulatory enforcement   retail markets   safety   underage drinking   

 

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Uber Setting Up Drivers With Rental Cars

<p>Ready to roll (over) for Uber?</p>Uber is partnering with Enterprise to rent cars to potential Uber drivers for $210 a week in a pilot program that’s launching this week in Denver, Colorado.

The ride-share service is targeting potential drivers who either don’t have a car or whose car can’t be used under Uber’s standards — drivers’ cars must be in good condition and under 15 years old.

Uber already has a car leasing program that it runs in partnership with Xchange Leasing in a dozen major markets around the country.

Arstechnica.com article here

Keywords

driver behavior   leasing   rental cars   TNCs   Uber   

 

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Sample The 10 Best First Class Cabins In The World

<p>Already synonymous with excellence, Singapore Airlines ups the ante with first-class Singapore Airlines Suites available on its A380s. Recalling deluxe sleeper cars from the golden age of train travel, the enclosed compartments are decked in dark wood finishes and leather, and equipped with sliding doors and window blinds to diminish distraction.</p>With holiday travel around the corner, many are busy gearing up for flights—not only by booking reservations, but mentally preparing for hours spent huddled with seats and tray tables in their upright and locked positions. However, while some carriers continue to cut space and service, several have gone a different route. 

Robb Report photo gallery here

Keywords

airlines   aviation   business travel   corporate travel   first class   leisure travel   wealthy clients   

 

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How Best To Satisfy A Growing App-etite?

<p>Apps were top of mind among attendees at LCT-NLA Show East, Nov. 8-10, as seen in these repeat demo sessions from iCars on the show floor.</p>ATLANTIC CITY, N.J. — One my favorite challenges at each of our trade shows is trying to figure out the word on the street and the “big buzz” among operators and attendees. After four days at LCT-NLA Show East Nov. 7-10, I can only conclude that mobile apps are carrying the collective industry conversation.

I listened to animated discussions and had one-on-one chats about on-demand technology, app offerings, and how the limousine industry should compete in a service sector upended by transportation network companies (TNCs). Operators are thinking about and looking hard at the growing number of app providers pitching their products and services to the industry. How well operators embrace and tailor on-demand technology to their services will affect bottom lines and future success.

LCT Magazine remains neutral on app brands as we work our way through covering the open marketplace of contenders. Our goal is to ensure that individual operators are empowered to choose those technology vendors and services best suited to their unique businesses. Since asking lots of questions is one of my favorite pastimes, I’d like to devote this column to an evolving list every operator should ask and get answers to before signing up with app providers, or ones still to come.

Below is my game of 20+ Questions. I say “plus” because I couldn’t help myself and slipped in a few more questions under one number.

  1. Do you want on-demand or NEAR-demand, or both? From a service standpoint, how do you define on-demand versus near-demand in terms of minutes-hours timeframes?
  2. Does your business model and market area necessitate an on-demand or near-demand component?
  3. What are your goals for using and offering a mobile on/near-demand app?
  4. What are the advantages and disadvantages of: 1) Getting your own white label app, versus; 2) Using an in-house app via a software provider, versus; 3) Using an outside app-based network.
  5. What functionality does the app vendor have now? What are its plans for the next few months? What is the long term development plan?
  6. Does the vendor/company have enough funding, resources, staff, and infrastructure to grow and support a global deployment on a large scale?
  7. What is the owning structure of the app company and who are the primary investors?
  8. Does a vendor allow co-branding, i.e. your clients that you bring into the network see your brand/company name on the app wherever they travel?
  9. Does the app company forbid you via contract from doing business with other app providers?
  10. How big is the app’s estimated fleet vehicle pool available in your metro/service area?
  11. What is your % revenue take on each ride? What will be your estimated average profit on an app-assigned ride? How will the app rates vary from the full rates of your company?
  12. What are customization opportunities for your company on the app, such as rates, participation levels, vehicle offerings, etc.?
  13. VITAL: What are the data security procedures and guarantees for all of your client information and financial transactions?
  14. What happens if the app is not good for your business? Are there any penalties or consequences if you withdraw?
  15. Is there any risk of an app vendor becoming a competitor of your local clients?
  16. Does the app take advanced reservations and then schedule them right away? Or, like Uber, does it hold on to the reservation and wait to send the booking shortly before the requested pick-up time?
  17. Does the app provider seem willing to potentially communicate or integrate with other apps to expand available fleet pools?
  18. What is the sales approach of the app representatives: Forthright, low key? High-pressure? Doom-n-gloom warnings?
  19. What do your clients think about the conveniences and usages of an app? What percentage would use one?
  20. CLINCHER: If you sign up with on-demand and/or near-demand app(s), would you still be able to exceed the customer service quality and performance of TNCs?

Greater minds than mine could think of more questions. I had to cut this at 20 to keep it snappy. A few other points to remember: Don’t rush. You want to pick the right one, at the right time for peace of mind. Optimism sells better than pessimism, just as hope trumps fear. Download any available limo apps to your smartphone and try them out repeatedly as ghost riders in different parts of town.

Finally, share information and talk, talk, talk amongst yourselves, whether online or in-person. I look forward to talking with many of you further about apps at the International LCT Show in Las Vegas, now just a few months away on Feb. 29-March 2, 2016. No matter how sophisticated apps become, I predict one effective business tool that will endure: Word of mouth.

Keywords

apps   industry vendors   LCT editor   LCT-NLA Show East   Martin Romjue   mobile applications   mobile technology   vehicle apps   

 

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