Showing posts with label April 13. Show all posts
Showing posts with label April 13. Show all posts

Thursday, April 13, 2017

Phoenix Operation Hires Industry Veteran Kelly Alderete

<p>(L to R) Kelly Alderete, affiliate &amp; business development manager of Jet Limousines, and company CEO William Jinks.</p>PHOENIX — Kelly Alderete has recently been hired as the affiliate and business development manager of Jet Limousines, a Phoenix, Ariz. based ground transportation provider.

She is well known in the chauffeured transportation industry as an experienced 14-year operator in the Tucson area, and also serves as a board member of the Arizona Limousine Association (ALA).

In this newly created position, Alderete will be responsible for managing affiliate relationships, business development, client relations, and national sales for Jet’s growing limousine and motorcoach business.

Alderete is the former president of Alderete Transportation Group (previously known as Xtreme Limousine) based in Tucson, AZ.

As a long-time affiliate of Jet Limousines, Alderete was aware of the company’s solid reputation and had a working relationship paving the way for an easy transition. She and William Jinks, CEO of Jet Limousines, determined this was a perfect match at the right time based on Jet’s recent growth.

“Kelly has built an amazing business and reputation with hard work, dedication, and passion for the industry. To transfer these great qualities to our company is a move we have made to ensure Jet Limousines continues to be a leader not only in Arizona, but across the nation,” Jinks said.

The company runs 52 vehicles, including sedans, premium sedans, SUVs, Sprinters, mini-coaches, mid-size coaches, motor coaches, limousines, and party buses.

Keywords

Arizona operators   executive changes   hiring   

 

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It’s Time To Divorce Traditional Wedding Packages

Weddings can be great money makers for operators, but only if they don’t scare brides away at the first call. Just as wedding planning trends change, so do the needs and desires of lovers looking to tie the knot. It’s time to not only get creative with your vehicles, but with the way you structure your pricing for wedding transportation and present your services as well.

Make It Effortless

Kelly Alderete, owner of Alderete Transportation Group in Tucson, Ariz., doesn’t sell on price alone. “We aren’t the cheapest in the market, nor will we be. We sell on value so we can keep our prices where we need them to be,” she says. The key to attracting brides is to not just quote them a price and hang up, but to offer to help them find a venue or anything other than what you as a limo company provide, Alderete says.

<p>Kelly Alderete wants to make things as easy as possible for clients.</p>This is also why she has distanced herself from creating rigid pricing packages. The process should revolve around customizing your services to fit each bride’s needs. One of her company’s biggest selling points is they take the time to listen. After all, you can’t really meet the needs of your customers without understanding what they want.

“I found having a standard package, they’d look at it and say, ‘Oh, well I don’t really need that.’ Then they may call someone else because they think that’s all you can do. You need to have some value other than the car…they’d just use a TNC if they wanted something quick, easy, and cheap,” Alderete says. (Believe it or not, she’s had some clients actually say they’d take an Uber to their wedding!)

In addition, you have to be ready to really work to fulfill their needs. For example, Alderete says if she doesn’t have the particular vehicle a client is looking for, she’ll work with an affiliate so she doesn’t lose the client’s business. “We don’t want them to have to go anywhere else; we want to make it easier for them.”

Make It Reasonable

John Oulton, owner of Richmond Limousine in Henrico, Va., also values the flexible approach. “Everyone in the industry likes to have their nice three-hour minimum, especially on these Saturday retail rides. But we’ve found we move vehicles a lot more frequently when we operate a little differently,” he says.

<p>John Oulton knows time minimums chase away customers.</p>His company runs larger vehicles, such as mini-coaches, on two-hour minimums, and they’ll do several others point-to-point runs with no minimum. He’ll take a stretch and do five point-to-points in a day versus one four-hour ride, and make a lot more that way.

Often, a blissful couple will just want to get from the reception to the hotel, and not want to book a three-hour wedding getaway for a 15-minute ride. If they are having their ceremony and reception at the same location, Oulton will do a point-to-point from the hotel to the wedding venue. If the ceremony and reception are held in different locations, then they’ll normally end up doing a three-hour block because they’ll need to get to the ceremony, take pictures afterwards, and then get dropped off at the reception site.

“Instead of charging you the whole day in between, we’ll come back after your reception is over and do a point-to-point at the end,” he says. “We try to piece together what they actually need and charge them accordingly.”

Limo Vs. Wedding Expenses

2016 Average Wedding Cost: $35,329

Of that, brides spent an average of $859 on transportation

Source: The Knot 2016 Real Weddings Study

Brides and wedding hosts trying to stay within a budget certainly appreciate it. “It also makes things easier on us because we get people in and out of the car and then we’re on to the next ride. It’s all about being more forward thinking in terms of what people are going to be more receptive to.”

Make It Honest

A bride who really knows what she wants isn’t concerned about price, but rather the quality of the service, say Mike and Marlo Denning, owners of Elegant Limousines & Wedding Services in Daytona Beach, Fla., who are also of a more value-driven mindset.

<p>Mike and Marlo Denning believe honesty isn&rsquo;t just the best policy; it&rsquo;s the one that will keep clients coming back to you.</p>The couple frequently will get a call from a bride and the first thing they say is they need two limos for the wedding. “Our question is, why? When we get the itinerary from them, we discover they can do everything they need with one limo,” Marlo says. Often the bride will be shocked at their honesty. “Of course we’d love for you to book two or even three of our limos, but what’s the point of making you spend more than you need to? You’ll be broke and never come back to us.”

Instead, they’ll pick the men up first, then go back and get the ladies. After the ceremony, they’ll take the bride, groom, and their immediate family out for pictures, and then bring them to the reception.

“If you can find a way to save people money or give them more value, they are going to come back to you,” Mike says. “Couples will have anniversaries, children, and family flying in and out of town; they could become a customer for life.”

 Another way to win over loving couples on a tight budget is helping them take advantage of the 15-minute rule. Since showing up 15 minutes early is the industry standard, the couple has urged cash-strapped brides to make use of the time. “If they need a limo for three and a half hours, they are basically already getting a half hour for free since we don’t start charging until they run over 15 minutes — that’s an extra 15 minutes in the front and at the end,” the Dennings explain.

Make An Impression

One of the ways Jonathan Wilner, president of A. Harrington Limousine Service in Edison, N.J., stays competitive is by forgoing offering packages. He sits down with the couple and goes over exactly what they need, while also considering the best way to break it up to be economical yet profitable.

<p>Jonathan Wilner believes in the impact of a traditional thank you card.</p>Much like the Dennings, Wilner believes if you can show the client you care about their budgets, they’ll remember your company for all of their future transportation needs. “When they do book with us, we tell them if they include us in their wedding invitations to their out-of-state friends and family who are flying in, we’ll provide a 20% discount for those individuals,” Wilner says. “This is also a good way to get an introduction to the companies they work for and provide additional discounts for future trips.”

Something he has learned over the years is that being too hasty to close the deal can lead to problems down the line. When you get excited and try to get the contract done too quickly, you might make mistakes in pricing and amenities along the way. “Just take your time, go over the details, and make sure you follow your pricing guidelines to ensure you aren’t giving the farm away.”

Take ownership of the event and ensure you follow-up on confirmations with a phone call to verify any changes and that nothing was forgotten, he adds. Follow up with them after the event and send a thank you note for trusting you on such a special day.

The purpose is twofold: To ensure all went as they expected and hoped for; but if it didn’t, to get all the details so you can fix anything on your end and see how you can compensate them. 

— Lexi@LCTmag.com

Keywords

customer service   limousine packages   service pricing   special events   weddings   working with wedding planner   

 

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Digital Reputation Helps Win Business

<p>Raphael Sousa, owner of SF Limo Express</p>SAN FRANCISCO, Calif. — It takes guts to put your business out on review sites like Yelp, TripAdvisor, and Angie’s List — but it’s also non-negotiable. It’s especially important to have profiles where clients can leave comments if you operate in a city that’s popular with tourists or Millennials.

Raphael Sousa, owner of SF Limo Express, understands San Francisco and the Bay Area overall are tech oriented, and many clients who book with him prefer to discover companies that suit their needs the new school way.

Believe In Your Company

A common concern among operators is “what if they give me a bad review?” “If you don’t trust yourself and your company to either do everything perfectly or rectify any issue that can arise, then you aren’t doing you best,” Sousa says.

You must always be striving for perfection. If you do ever receive a one-star review because something happened that was out of your control, everything will work out if you follow up with the client instead of ignoring the review.

For example, when he first started using an online reservation system, a customer booked a 5 a.m. pick up at 2 a.m., and the system automatically confirmed the reservation. After the client called him furious, Sousa learned he had the ability to adjust the settings so that wouldn’t happen again.

“At the time, we were a small company. I explained the situation, offered him a return trip for free, and he used us and loved it. In fact, he still uses us to this day.”

Positive results depend entirely on how you approach each situation. Don’t ever argue with the customer. If at any point they are unhappy, you have to make it right even when you think they are wrong.

“I’ve always tried to take the position of ‘make them happy no matter what the cost.’ That itself has attributed to the massive amount of reviews we receive because I send out an email to every customer asking how we did,” Sousa says. He recently dealt with a situation that could have resulted in a disastrous review, but handled it in a manner that yielded great results on both ends.

The company sent four buses up to Lake Tahoe for a group run, but had to pull over and put on tire chains because it was snowing intensely. It took the chauffeurs a little longer than usual, the roads got shut down, and the trip couldn’t continue.

“I took an hour off the price for each bus, which probably cost me around $600. But it made everyone happy, got us a five star review, and still made a lot of money on the trip.”

Never Say No

For the first 365 days of his career in the industry, Sousa didn’t take a single day off. “I was primarily doing farm-in work and when my own clients called me, I wouldn’t say no,” he says. He got one of his biggest and oldest accounts by answering a call at 12:40 am.

Uber’s system was down and a tech company called him to ask if he would be able to pick one of their employees up at the airport. Luckily, Sousa lived only 15 minutes away, so he rushed right over. A few days later, he followed up with the company to see if they’d be open to doing business with him instead of the TNC, and they still use him to this day.

“Even though they’ve changed admins over the years, they still send us reservations. When I started with them they had around 56 employees — now they have almost 600,” he says. “They liked me because I was small and offered personalized service, and I’m basically in the same age group as a lot of their employees.”

<p>Sousa and his German Shepherd, Hans</p>Live and Learn

Sousa decided to enter the industry after attending community college for three years without any particular direction mapped out for a potential career. At the time, he was working at a pizzeria earning minimum wage and saw his father, who had bought a Town Car after his restaurant business failed, was doing really well for himself.

He also purchased a Town Car for himself, but decided to do things differently to build up his own clientele. After about eight months of doing this, Sousa got busy to the point where he had to make a decision: Either keep going to school or focus completely on luxury ground transportation.

He decided to drop out to pursue the business full time, and began building a reputation by creating a Yelp campaign and handing out flyers. “I focused mainly on cultivating my relationship with clients, asked them to write reviews, and eventually brought my dad on as well,” he says.

The company has since grown to 18 employees and 13 vehicles, including Cadillac XTS sedans, Chevrolet Suburban SUVs, Tiffany executive Sprinters, and Grech buses.

“I used to think it was all about how big your fleet is, but I learned to focus on quality as opposed to quantity,” he says. The company had 15 cars at one point, but Sousa sold off a few and raised his rates to attract a more discerning clientele. It’s given him bigger returns because although they are charging more, they are making the same, if not more, with less work in terms of number of rides.

Sousa counts knowing he’s actually running a luxury service instead of a glorified taxi service, as well as finding his own worth and the company’s worth in what they do as some of his biggest successes. He was also recently elected to the board of the Greater California Livery Association (GCLA).

Keywords

California operators   customer service   GCLA   Greater California Livery Association   LCTFast40   Millennials   online reviews   San Francisco operators   WebXclusive   Yelp   

 

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Save Money, Gain Inside Scoops At LCT Summit

<p>All that's missing is you.</p><p><a href="http://ift.tt/2o9nRNG;(Photo via Nobu Hotel at Eden Roc gallery)</a></p>MIAMI BEACH, Fla. — Why spend more than you have to for passes to the LCT Leadership Summit? Of course, the educational and networking activities are totally worth the late comer price, but why not grab all the benefits for less?

You’re planning on going anyway, so get registration out of the way early. This will give you more time to take care of business in preparation for a few days of fun, sun, and learning in a relaxed, chill environment.  

The deadline to get your full conference pass at $1,199 is April 21. If you decided to wait, the price goes up to $1,599. The Nobu Hotel at Eden Roc and the LCT Staff can’t wait to see you there May 21-23. Who knows? You might even get some media coverage out of it…

For event schedule and registration details, go to lctsummit.com.

LCT Related Article: Summit Lines Up Speakers To Talk About

Keywords

industry education   industry events   LCT Events   LCT Leadership Summit   leadership   luxury hotels   Miami Beach   

 

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The Presidential Beast Will Soon Emerge

<p><a href="http://ift.tt/2oBR5Je">Photo via Flickr user&nbsp;Daniel Huizinga</a></p>The new presidential limousine has been in development since 2013, when the contract was awarded to General Motors. It was supposed to be ready for President Trump’s inauguration, but delivery was postponed. The new Beast will be ready later this year, Motor Authority reported.

Sputnik International article here

Keywords

armored vehicles   Cadillac   Donald Trump   General Motors   Presidential limousines   Specialty Vehicles   stretch limousine   unique vehicles   

 

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Do TNCs Really Prevent Drunken Driving?

<p><a href="http://ift.tt/2oBTvrk">Photo via Flickr user&nbsp;mariobonifacio</a></p>Noli Brazil, a postdoctoral research associate with the University of Southern California, says as Uber becomes more popular across the United States, a growing body of research could indeed show the app leads to lower drunken driving rates — but it’s too early to say for sure.

The New York Times article here

Keywords

alcoholic beverages   drunk driving   drunk passengers   Lyft   passenger safety   research and trends   TNCs   Uber   

 

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TNCs Become Legal Statewide Under NY State Budget

<p><a href="http://ift.tt/2o9g56F">Photo via Flickr user Kolitha de Silva</a></p>After years of efforts, ride-hailing advocates are celebrating in New York. The latest state budget deal paves the way for companies like Uber and Lyft to operate upstate.

Both companies are planning rollouts as they try to determine areas where need exists, and whether service should be activated in one city or area before another.

WAMC article here

Keywords

Lyft   New York operators   New York state regulations   TNCs   Uber   

 

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Stretch Demolition Derby Is Best Prom Ending

<p><a href="https://www.youtube.com/watch?v=Psfq4CltL24">Screen capture via RedneckRaceChasers YouTube video</a></p>Ah, prom. You and several other sweaty, nervous teens pile into a nice car or limousine for a night of awkwardness, like stepping on your dance partner’s feet. You know what would make it all so much more worthwhile? Getting to watch the limousine get wrecked afterwards.

Black Flag article here

Keywords

prom   stretch limousine   

 

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How To Work With Brides On A Budget

What do you do for a wedding that has no real budget? Discover what the engaged couple really wants to know and how you can help.

Transporting wedding guests has become more common in recent years, especially with destination weddings growing in popularity. But with this comes a price tag for transportation — often in the thousands. So, if a bride or groom calls with champagne tastes and beer budgets, work the call so everyone gets most of what they want. If the budget is limited, find out what most concerns the new couple.

A desire to transport festive attendees safely may be more important, for example, than a fancy get-away car, and their priorities will determine where they spend a small budget.

In the April 2016 issue of LCT, an article provided all kinds of ways to increase the revenue from a wedding, making it an event that truly spans days with multiple little occasions from bachelor parties to rehearsal dinners. [see article pp. 20]

With less money to spend, the conversation around transportation should be a bit more collaborative. For those couples whose goal is to keep guests safe but limit spending, consider these ideas to make the cost more affordable for young couples on a tight budget. While we’re in this to make money, remember, transportation is not yet considered something that must be provided to guests. So if you offer options, it may keep this source of business coming your way.

  • Remind the bride and groom the hotel might offer a free shuttle. This may relieve them to reserve transportation for the wedding party only or take care of the specialty rides for special guests like great grandmothers.
  • Coordinate passenger-paid rides. Most couples have websites with wedding information for guests. Ask to be included on that site as an alternative for guests who want their own chauffeur or need an airport transfer. Just getting your company name on the engagement website will drive guests to you directly and cost the bride nothing, yet the guests will see their transportation needs were considered, even if they are the ones paying for it.
  • For shuttles from a hotel to a wedding site, can you forego the full hourly rate while just sitting at the venue? Sure, it’s the ideal gig as an operator, but if you own the vehicle, maybe you can charge for two less expensive transfers, buy a nice lunch for your chauffeur in-between, and still make money on the deal, especially if the wedding guests book you privately.
  • A family with limited means might actually promote your service if it means getting a discount on the wedding day. If you get a dozen airport transfers, maybe you can drop your wedding day rates by a pre-set percentage.
  • Be extremely clear about costs and overtime. State everything in the estimate, including tip. Service cost surprises are particularly unwelcome on emotionally-charged days like a wedding. Try to get the wedding planner, if there is one, involved. Even if it’s crazy Aunt Sally, that person will work to keep the costs down and people moving on time better than a chauffeur ever could if they recognize what a delay will cost.

Understand the couple’s priorities, and you may find a life-long client. A specialty getaway vehicle with champagne just for them may be all they want for photos and fun. But for the bride who is happy on a bicycle while her guests are safely transported, your cost-conscious suggestions and flexibility will be the best gift of the day.

California operator Anne Daniells has more than 25 years of experience in corporate America and the limousine industry, and once owned an LCT Operator Of The Year Award-winning limousine company. She can be reached at Anne@lctmag.com.

Keywords

Anne Daniells   Ask LCT   client markets   customer service   hotels   How To   shuttle vans   special events   Trolleys   wedding planners   weddings   

 

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Royale Takes Nothing For Granted

<p>Director of Sales for Royale Coach Builders Steve Edelmann</p>HAVERHILL, Mass. — What does it take to be a great coachbuilder? It’s not just skill, reasonable prices, or innovative ideas. Steve Edelmann, director of sales for Royale Coach Builders, says the way to ensure satisfaction and stronger loyalty through repeat business is to back your product and not treat your customers as if they owe you anything.

“We don’t take anything for granted, because we feel we must earn the customer’s trust and business every time,” he says.

Don’t Sit Still

Since the company was founded in 1982, three challenging economic periods have forced them to restructure and diversify their products. This has only made them more of a force to be reckoned with. When the economic crisis hit in 2008, for example, they began to expand into building broadcast vans for TV stations on the Mercedes-Benz Sprinter, Chevrolet, and Ford platforms.

Now that the economy has stabilized and limousine companies are prospering again, Royale is building a variety of stretch limousines, stretched sedans, SUV conversions, and Sprinter and Transit conversions.

Fast Facts

Location: Haverhill, Mass. and Long Island City, N.Y.

Service: Custom coachbuilder

Founder: Milton Smith (brothers Cabot and MacGregor Smith are now owners)

Founded: 1982

Employees: 70

Website: www.royalelimo.com

Contact: (800) 544-5587, (978) 374-4530 (outside of the US)

Royale’s most popular livery vehicles are the Lincoln MKT Town Car 120-in. stretch limousine and Cadillac XTS 70-in. with a fourth or fifth-door, Sprinter and Transit limo conversion and minicoach shuttles with a slider or bus door, and luxury vans upfitted into paratransit vehicles that include a wheelchair lift for companies serving clients who need ADA compliant transportation.

More recently, operators have started to move into the Sprinter and Transit territory because clients would like to avoid the stigma of being driven in a limousine, Edelmann says. It’s likely they’ve seen a surge in popularity because they look more like a van on the outside, but have the amenities of a an executive shuttle, can fit more people in them, and can be used for a variety of different events like weddings, funerals, and road shows.

Royale is always trying to improve, although they feel they’ve built some of the best vehicles on the market, Edelmann says. “We’re never happy unless we are innovating and improving.”

Quality Comes First

“Everything we do, we want to make sure the vehicle is built similar to the way the original equipment manufacturer would build it,” Edelmann says. They’ve built many prototypes for Lincoln and Cadillac, as well as the first Lincoln Town Car extended sedan for Cary International in 2002. Royale was also the first coachbuilder to be tested under Lincoln’s QVM program in 1990 when it was formed under Roy Radakovich, the Lincoln engineer who originated the program.

<p>Royale creates a quality vehicle on a variety of different platforms.</p>Since then, they’ve also received certification as a Cadillac Master Coachbuilder, Mercedes-Benz Sprinter Master Upfitter, and Ford QVM Transit Conversion Builder as well. “We feel it’s important to make sure our customers have a vehicle that’s a quality product backed by the manufacturer of the vehicle with both the warranty and safety able to withstand additional weight and durability requirements,” Edelmann says.

To ensure quality and timely customer response and service, a builder has to understand the details and specs of each vehicle, Edelmann says. For example, Royale develops and designs its own electrical systems in-house, so if their customers have an electrical issue, it can be easily handled by knowledgeable employees.

If operators purchase a vehicle from a coachbuilder who deals with outside vendors, they would have to call the builder of the electrical system to get the problem solved, resulting in more vehicle down time and lost profits.

“If someone has a problem with our product, we can send them what they need to immediately solve the issue, eliminating down time and expediting the repair,” Edelmann says.

Under the same ownership for 35 years, Royale supports local associations as well as the NLA. It believes in giving back to the industry by helping resolve issues facing chauffeured transportation.

Keywords

coach-builder profiles   coachbuilders   custom coachbuilders   industry vendors   Royale   Steve Edelmann   

 

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Wednesday, April 13, 2016

What Is No. 1 Reason Motorists Want Driverless Cars?

Driverless cars may not be here yet, but people are already open to the idea of riding in one, according to a survey by the World Economics Forum.

The WEF conducted a global survey on how people feel about self-driving vehicles and found that 58% of respondents would take a ride in a fully driverless car.

Tech Insider article here

Keywords

autonomous vehicles   driverless cars   mobile applications   mobile technology   self-driving vehicles   

 

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Taxi Managers Try To Get Drivers Back From The Dark Side

NEW YORK — A group of New York City taxi medallion managers are advocating to make it easier for Uber drivers to become yellow cab drivers.

The group, knows as the Committee For Taxi Safety, said they plan to petition the Taxi and Limousine Commission to allow Toyota Camry hybrids to be used as yellow cabs. The idea would be to attract Uber drivers making high lease payments on the green gas energy cars.

CBS NewYork article here

Keywords

driver behavior   green vehicles   New York City   New York operators   New York Taxi & Limousine Commission   taxis   Uber   

 

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GBTA Finds Global Uncertainty Stunting Business Travel

ALEXANDRIA, Va. — U.S. business travel will grow only moderately in 2016 as global uncertainty looms, according to a key finding of the GBTA BTI Outlook: U.S. 2016 Q1, a report by the Global Business Travel Association Foundation.

The GBTA Foundation is the education and research arm of the Global Business Travel Association (GBTA).

For the second release in a row, the forecast for U.S.-originated business travel has been slightly downgraded. The new report projects that business travel volume growth will increase slightly in the first quarter of 2016 – growing 1.8% on a year-over-year basis due to a number of domestic and international factors causing global uncertainty and corporate caution.

However, while the latest GBTA business travel forecast found that 2016 will resemble previous years with anemic but steady growth, there is cause for optimism about 2017 as the health of the global economy becomes clearer and a number of factors including the U.S. Presidential election and the possible “Brexit” of the United Kingdom from the EU become resolved later this year.

GBTA press release here

Keywords

business travel   business trends   corporate travel   GBTA   Global Business Travel Association   industry trends   international   research and trends   

 

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LCT Summit To Host Business Travel Expert Roundtable

<p>The 2016 <a href="http://ift.tt/1UYf0cH" target="_blank">LCT Leadership Summit</a>, May 22-24, should be just ducky, if you listen to the iconic duck sculpture at the <a href="http://ift.tt/14Ip0jH" target="_blank">SLS South Beach Hotel</a>, site of the annual conference retreat.&nbsp;</p>MIAMI BEACH, Fla. — Two business travel experts will walk you through the do’s and don’ts for marketing to the fast-growing Millennial customer sector, during a round table discussion moderated by LCT Publisher Sara Eastwood-Richardson at the LCT Leadership Summit.

Millennials identify with brands more personally and emotionally than do older generations, viewing them as extensions of their own values and status. With the right infrastructure, you can create internal brand affinity among Millennial business travelers, leading to a successful travel program for the next five to 10 years and beyond.

The session will be held Monday, May 23 at 10 a.m. at the SLS South Beach Hotel conference site.

<p>Limo industry business travel, operations and technology expert Lenore D'Anzieri will be a featured speaker on the Business Travel Roundtable at the LCT Leadership Summit.</p>The speakers include Lenore D’Anzieri, director of business development for Limo Alliance and a former operator and business consultant; and Mark Williams, a partner at GoldSpring Consulting of Winston-Salem, N.C. LCT has pending arrangements with other experts to be announced.

Sara and the roundtable will focus on strategies for chauffeur vehicle providers to adapt “best practices” for working with the travel community. With radical changing technologies and customer demographics, such as Millenials taking over where Baby Boomers are leaving off, providers are finding totally different styles and expectations disrupting the old ways of doing business. This is leaving the industry scrambling to figure out how to hold on to their client books and grow their businesses.

<p><strong><a href="http://ift.tt/1Vn1ClL" target="_blank">Mark Williams</a></strong>, a partner at <a href="http://ift.tt/1CgRzTt" target="_blank">GoldSpring Consulting</a> of Winston-Salem, N.C., will speak at the Business Travel Roundtable.</p>The roundtable is one of several leading industry topics and trends to be presented at the annual Summit, a high-end executive-style think tank retreat that provides the industry’s only deep-view forum for ideas, best practices and high-touch networking.

With its focus on bringing operators together, the Summit also features a healthy roster of social and recreational activities in the most enticing, tropical city in the world.

EARLY SUMMIT REGISTRATION HERE

Keywords

business travel   industry education   industry events   LCT Leadership Summit   Lenore D’Anzieri   Miami Beach   Millennials   Sara Eastwood-Richardson   

 

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