Friday, February 26, 2016

DriveProfit, Rental Limo Strategically Align to Propel Operators’ ROI


Drive Profit Rental Limo Alliance
St. Petersburg, Fla. — Marketing firm DriveProfit and booking service and technology provider Rental Limo have partnered up in an effort to help limousine operators significantly increase their return on investment for online marketing efforts. The DriveProfit/Rental Limo strategic alliance will enroll all DriveProfit clients as Gold members of Rental Limo while empowering these operators to use Rental Limo’s 3-step booking process, known as Book.limo, on their existing websites.

“DriveProfit clients will be featured and geographically marketed in their respective cities throughout Rental Limo’s impressive and growing online footprint,” says Pat Charla, CEO of DriveProfit. “More importantly, DriveProfit clients can now experience the higher conversion rate of Book.limo, resulting in an immediate ROI spike for online marketing and website traffic. We are thrilled to be able to pave the path for our operators to upgrade to the latest and greatest online website reservation technology.”

According to Rental Limo, Book.limo lets operators embed a white-label version of the Rental Limo 3-step reservation process directly onto their company website in minutes. Operators can easily add vehicles, set rates, and create coupon codes with the click of a button by logging into the Book.limo control panel. Customers enjoy the ease of booking and paying for rides directly from the transportation company’s website in less than a minute.

“We’re very excited to be partnering with DriveProfit and their impressive clientele of chauffeured transportation and limo companies to increase their online presence as well as ours,” says Rental Limo Founder & CEO, Ryan Hilberth. “We look forward to working with each limo company, in tandem with Pat and her team, to significantly improve their website reservation process and web exposure.”

Rental Limo provides chauffeured transportation services across half the U.S. with over 150 different companies. The company’s main website, rentalimo.com, allows customers to easily browse, compare, and book providers and vehicles, everything from sedans and SUVs to motorcoaches. Customers can access a mobile version of the site on m.rentalimo.com on their iPhone or Android smartphone.

DriveProfit’s clients include Exclusive Sedan Service in North Hollywood, Calif., as well as 25 other top chauffeured transportation providers ranging across the U.S., Canada, and the U.K. The first operator to go live as part of the alliance is Exclusive Sedan Service. As a result of the partnership, Rental Limo’s coverage and company/fleet options will increase nationwide. “We are very pleased to hear that Ryan and Pat will be working together on this project to help our company continue to grow,” said Brandan Stein, president and COO of Exclusive Sedan Service.

Visit driveprofit.com for more information about DriveProfit; visit rentalimo.com for more information about Rental Limo.

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Chauffeur Training Program Set To Debut At LCT Show

<p>Kansas City operator Bruce Heinrich with fleet vehicles and chauffeur team near&nbsp;downtown skyline.</p>LAS VEGAS, Nev. — The limousine industry is about to get its first consistent, yet flexible, online training program that strives to set universal high standards for chauffeured service.

Tiered to chauffeurs as well as company employees, PAX Certified Training launches at its booth, No. 816, on the exhibit floor of the International LCT Show at the Mandalay Bay convention center in Las Vegas, Feb. 29 to March 2.

In creating and developing PAX, which is the Roman word for “Peace,” creator Bruce Heinrich, owner of LEADER Worldwide of Kansas City, Mo., drew upon his many years as an operator and his prior experience working for The Ritz-Carlton Marina del Rey in Los Angeles. Heinrich, a 2009 LCT Operator of the Year Award winner, was inspired by the Ritz customer service training programs and the training philosophy of the late industry consultant and operator educator, Tom Mazza.

The PAX curriculum involves six key components of service and knowledge for which users can be tested and certified. Trainees work online at their own paces. Limousine company clients can add to the components or integrate them with their in-house training programs. As part of the program format, operators can communicate and update training points with employees via email as often as they like. E-verification options ensure employees have read and understood any training policies or instructions.

The online program marks a significant change in technology and approach from prior chauffeur training programs wedded to DVDs, videos and/or guidebooks.

“PAX was created to create a gold standard of what passengers should expect, especially when TNCs (transportation network companies) are making such an impact,” Heinrich told LCT. “It’s a way to differentiate ourselves from the TNCs. If you are farming a trip to another city, you’d feel better knowing that the chauffeur has been PAX certified and up to that standard of training.”

As of today, 26 limousine companies ranging from small to large fleets have either signed up with or requested PAX Certified Training. Among them: Reston Limousine of Sterling, Va., Premier Transportation of Dallas, and Hermes Worldwide of Denver.

“What’s really cool about program is it’s geared for every company no matter its fleet size,” Heinrich said. “The whole premise is to provide peace of mind for passengers, for their dispatches, for the owner/operator and for the chauffeurs because it empowers them to make good decisions with the common end goal in mind.”

More PAX Certified Training coverage coming in the April issue of LCT Magazine

Keywords

Bruce Heinrich   chauffeur behavior   chauffeur training   concierge   customer service   ILCT 2016   ILCT exhibitors and space   industry education   Kansas operators   Missouri operators   passenger safety   Ritz-Carlton   staff training   Tom Mazza   VIP service   

 

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DriveProfit, Rental Limo Combine Client Reach To Increase ROI

ST. PETERSBURG, Fla. —DriveProfit, a marketing firm for limousine companies, and Rental Limo, a nationwide chauffeured transportation booking service and technology provider, have partnered to help limousine operators significantly increase their return on investment for online marketing.

The DriveProfit / Rental Limo strategic alliance will enroll all DriveProfit clients as Gold members of Rental Limo, while empowering these operators to use Rental Limo’s three-step booking process, known as Book.limo, on their existing websites.

DriveProfit clients will be featured and geographically marketed in their respective cities throughout Rental Limo’s impressive and growing online footprint,” said Pat Charla, CEO of DriveProfit, in a press release. “More importantly, DriveProfit clients can now experience the higher conversion rate of Book.limo, resulting in an immediate ROI spike for online marketing and website traffic.”

Book.limo lets operators embed a white-label version of the Rental Limo 3-step reservation process directly onto their company website. Operators can easily add vehicles, set rates, and create coupon codes with the click of a button by logging into the Book.limo control panel.

“We’re very excited to be partnering with DriveProfit and their impressive clientele of chauffeured transportation and limo companies to increase their online presence as well as ours,” said Rental Limo Founder & CEO, Ryan Hilberth. “We look forward to working with each limo company, in tandem with Pat and her team, to significantly improve their website reservation process and web exposure.”

Rental Limo provides limousine services across half the U.S. with more than 150 different limo companies. The company’s main website, www.rentalimo.com, allows customers to easily browse, compare, and book chauffeured transportation providers and vehicles such as sedans, SUVs, vans, stretch limos, shuttles, party buses and motor coaches. Customers can access a mobile version of the site on m.rentalimo.com on their iPhone or Android smart phone.

DriveProfit’s clients include Exclusive Sedan Service in North Hollywood, Calif., owned by Ron Stein and Brandan Stein, as well as 25 other top chauffeured transportation providers nationwide, Canada, and the U.K. The first operator to go live as part of the alliance is Exclusive Sedan Service. As a result of the partnership, Rental Limo’s coverage and company/fleet options will increase nationwide.

The Rental Limo exhibit booth, No. 1315, will also represent Drive Profit on the exhibit hall floor during the International LCT Show, Feb. 29 to March 2.

Source: DriveProfit and Rental Limo press release

Keywords

Drive Profit   ILCT 2016   ILCT exhibitors and space   Pat Charla   Rental Limo   reservation management software   Ryan Hilberth   Sales & Marketing   web marketing   

 

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NLA Leaders Speak Out On Ride-Hail Problems

The President of the National Limousine Association, Gary Buffo, and a board director and co-founder of the trade group, Dav El / BostonCoach CEO Scott Solombrino, issued these statements Feb. 25, following the Uber driver killings in Kalamazoo, Mich. last weekend.

Solombrino is part of a coalition called Ride Safe Massachusetts, which is pushing for regulations for transportation network companies.

NLA leaders will be discussing the issue of driver background checks and other safety-related measures at NLA membership meetings and presentations on Feb. 29 (10 a.m. to 12:45 p.m.) during the International LCT Show Feb. 29-March 2 in Las Vegas. Show schedule

Full text of statements:

“The tragic and horrific acts committed in Kalamazoo, Michigan are the latest in a string of incidents involving ride-hailing service drivers, many of which could have been avoided or averted with due diligence and basic communications protocols. Without suitably comprehensive background checks to prevent unfit drivers from getting behind the wheel or reliable early-warning standards and practices to monitor, respond and react to potentially dangerous driver situations, these services are putting passengers, drivers and the general public at risk. By relying on little more than algorithmic rating systems and providing limited means of communication between the company and its passengers, ride-hailing apps like Uber are operating in a bubble, without a reliable means of real-time, person-to-person communications.” Scott Solombrino, NLA board director and co-founder of The National Limousine Association

“The NLA and its members understand and champion client and passenger service as a cornerstone of their business, and value personal contact and relationships, both with drivers and passengers, as one of the most critical aspects of their responsibility as transportation providers. The ability to identify, address and rectify customer, employee and safety issues, in order to offer exemplary service, is the mission of our members and their organizations, and a mission that we feel is glaringly absent from the agenda of ride-hailing services, which all too often leads to disastrous consequences.” Gary Buffo, President of The National Limousine Association

NLA Ride Responsibly Campaign: http://ift.tt/1OckddM

Keywords

chauffeur behavior   chauffeur training   driver behavior   duty of care   Gary Buffo   ILCT 2016   industry leaders   leadership   national limousine association   NLA   passenger safety   safety   Scott Solombrino   

 

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Wednesday, February 24, 2016

Solombrino Promotes Fingerprint Checks For Drivers

<p>Dav El / BostonCoach CEO and NLA board director Scott Solombrino is a strong advocate of FBI-certified fingerprint background checks for all ground transportation drivers and chauffeurs.&nbsp;</p>Taxi drivers in Boston are now getting fingerprinted as part of a new requirement. All of the city’s taxi drivers will have to get fingerprinted every year as they renew their taxi license.

The change comes as state lawmakers are weighing whether to include fingerprinting as part of background checks for ride-hailing companies like Uber and Lyft.

Scott Solombrino, president of Dav El / BostonCoach Chauffeured Transportation Network, is part of a coalition called Ride Safe Massachusetts, which is pushing for regulations for transportation network companies. He is also a board director of the National Limousine Association.

Radio Boston article and link to Solombrino radio interview here

Keywords

background checks   Boston operators   criminal incidents   driver behavior   Massachusetts operators   passenger safety   safety   Scott Solombrino   taxis   TNCs   Uber   

 

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Scrutiny Intensifies For Uber In Wake Of Driver Killings

<p>Victims of the Feb. 20 Uber driver killing rampage in Kalamazoo, Mich.</p>New questions are being raised about the safety of popular transportation network company Uber. In Kalamazoo, Jason Dalton confessed to killing 6 and injuring 2 others and did the shootings while driving for Uber.

WXYZ-TV ABC 7 Detroit article and video here

Keywords

criminal incidents   driver behavior   fatalities   Michigan operators   passenger safety   safety   TNCs   Uber   

 

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“Swift” Justice: NY Drivers Push Back On Unfair Uber Pay

<p>Abdoul Diallo, an Uber driver, at a protest outside the company's offices in Queens. Diallo was hesitant to provide details about the Swift app before it launches, but he says the goal will be to route profits back to the drivers. (New York Times photo)</p>The Uber Drivers Network, a vocal group of Uber and Lyft drivers who have organized strikes and protests in New York City, will soon have a new tool to wield in their battle for better working terms. As early as this month, instead of petitioning Uber and Lyft, the group plans to launch its own ride-hailing app to compete with them.

The group has been working with a development company for about a year to design and produce the app, which the group currently calls “Swift.”

Fast Company article here

Keywords

apps   driver behavior   driver pay   employee wages   New York operators   on-demand service   startup   TNCs   Uber   vehicle apps   

 

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