Mosaic Global Lands On Inc. 5000 List For First Time

SAN JOSE, Calif. — Inc. Magazine has named Mosaic Global Transportation one of the fastest growing privately owned companies in America, with the unveiling of the Inc. 5000 List of 2017.

The list represents a comprehensive review of privately held corporations that make up the backbone of the nation’s commerce and economy. Mosaic Global Transportation was ranked 2,957 with annual revenues of $10.2 million in a review of more than six million privately owned companies. This was the first time making the prestigious list.

Mosaic’s founder & CEO Maurice Brewster said, “All 108 Mosaic Global Transportation’s leaders, staff, and employees are ecstatic about receiving this prestigious award. We walk a little bit taller with this award which confirms the hard work by all.” 

Maurice & Rhonda Brewster, owners of Mosaic Global Transportation, founded the company in 2002.  This year, with the celebration of being in business for 15 years, the award comes at the right time, said Brewster, especially when so much disruption is going on in the industry making growth and profitability such a challenge.

Mosaic Global Transportation was formed as Rollz Royce Limousine Service, providing limousine services for special events in a vintage Rolls Royce. Today, the service has moved to corporate transportation services, covering the span of black car services, meetings and special events, and employee shuttle services for companies like Clorox, Macy’s, Google, NBC, and MUFG Union Bank.

Related item: Mosaic Lands Coverage On CNBC

Keywords

California operators   honors and awards   Inc. 5000   Maurice Brewster   revenue growth   revenues   San Francisco operators   

 

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Central Virginia Company Expands Service Into Blue Ridge Region

RICHMOND, Va. — James Limousine, one of the largest chauffeured executive transportation services in the Richmond area, closed a deal Aug. 10 to run the operations of Blue Ridge Executive Transportation in Charlottesville.

The deal, announced in a press release on Sept. 5, provides James Limousine with operating rights over Blue Ridge Executive Transportation. While exact terms of the deal have not been divulged, James Limousine has already taken over client relations and reservations for the business. During a transition period, all Blue Ridge Executive Transportation domains will remain active to continue to serve loyal clientele.

Last year,  Blue Ridge Executive Transportation ran 10 cars and drew revenue of more than $750,000. The company’s former owners are retiring. James Limousine CEO Randy Allen saw the possibility of serving the Charlottesville area as an excellent opportunity to expand his company’s reach.

“The Charlottesville market is underserved,” Allen said in the release. “When we heard about the possibility of acquiring operations over Blue Ridge, we knew there was a huge potential for growth. We’re going into this ready to raise the bar Charlottesville residents are used to – by providing the highest quality customer service.”

James Limousine already operates 29 vehicles in Newport News, Williamsburg, and Richmond. The merger allows the company to serve the entire 200-mile corridor, from Charlottesville to Newport News spanning the state’s mountain, Piedmont, and coastal regions. The expansion comes as James Limousine marks its 25th anniversary.

James Limousine has been providing luxury transportation services to the Richmond area since 1992.

Information: (804) 307-0709 or email randy@jameslimousine.com.

Keywords

business deals   business expansion   business growth   mergers & acquisitions   Randy Allen   Virginia operators   

 

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Connecticut Operation Partners With Houston Astros All-Star For Harvey Relief

BERLIN, Conn. — Premier Limousine, a Berlin-based luxury transportation service provider, is teaming with Houston Astros outfielder and New Britain native, George Springer, local baseball team the New Britain Bees and Siracusa Moving & Storage to collect item donations that will be distributed to shelters in Houston and the surrounding areas affected by Hurricane Harvey.

Springer video here

From Sept. 5-7, Premier will be collecting donated items at its headquarters on 76 Fuller St. from 9 a.m. to 4 p.m. On Sept. 8, the company will also join the New Britain Bees and Siracusa Moving & Storage at New Britain Stadium to collect donated items for a ‘Pack the Truck’ event at 1 p.m.

“With the devastation of Hurricane Harvey leaving many stranded and in need of assistance, we felt it was our duty, as fellow Americans, to do anything we can to try and help the people there,” said Angelo DiMarco, president of marketing and IT at Premier Limousine. “We’re honored to be involved in the Pack the Truck initiative and, with the help of our community, hope we can provide some relief for the people of Houston.”

Donation items requested include nonperishable food, lightly used clothing, unopened personal hygiene products, household items (including air mattresses, but not including furniture), and baby products. For a complete list of requested donations, please review the Pack the Truck event flyer. Anyone who drops off donated items at Premiere Limousine’s headquarters will receive 10% off a trip. Premier also will have a silver 30-passenger limo bus parked at New Britain Stadium and will be donating two pallets of bottled water, about 3,400 bottles.

“On behalf of the Springer Family, we encourage your support for the victims of the devastation in Houston,” Springer said. “We appreciate your generosity in this time of need. No contribution is too small.”

Other local organizations partnering in the donation efforts include A-1 Automotive & Transmission and the Connecticut Blue Jays AAU travel baseball team. Any local organization that wishes to assist can contact Nicole Springer at nspringer@nbbees.com.

After the Pack the Truck event at New Britain Stadium, the Bees will host the Sugar Land Skeeters that night for a doubleheader starting at 5:35 p.m. Anyone who donates will receive a voucher to the doubleheader. The Bees staff will also be collecting monetary donations at each game for the remainder of the regular season.

“Our hearts are with all who have been affected by the flooding in Texas,” said New Britain Bees majority owner Anthony Iacovone. “We hope that others will join New Britain in giving something to help the residents of Houston and the surrounding areas get through this terrible time.”

About Premier Limousine: For over 30 years, Premier Limousine has provided luxury transportation services in Connecticut and surrounding areas. The company has established a distinguished client list of Fortune 100 companies in Connecticut. Globally, Premier Limousine offers transportation services in more than 500 locations and services more than 700 airports. Information: PremierLimo.net.

About the New Britain Bees: The New Britain Bees are members of the Atlantic League of Professional Baseball, laying all home games at New Britain Stadium. Ticket information: (860) 826-BEES (2337); NBBees.com.

Keywords

Connecticut operators   disasters   donations   fundraiser   Houston operators   industry charity   

 

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What Messaging Means For Future Of Customer Care

For years, the frustration of traditional customer service, be it phone or email, have pushed us all over the edge at one point or another. And for what?

The reality is most people have simple questions they want to ask a customer service representative and they just want a simple answer. Now. Not in 35 minutes while they listen to Justin Timberlake on loop. Enter the era of messaging.

Tech Crunch article here

Keywords

A.I.   customer service   mobile technology   smartphones   text messaging   

 

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What A Millennial Wants (In Amenities)

Luxury vans and motorcoaches have taken the limo world by storm. They are spacious, can hold an entourage, and look more modern than the traditional sedan, SUV, or stretch limo. TNCs like Uber and Lyft have yet to breach that market. I’d argue multiple reasons why:

One, these are vehicles they can’t afford, and respectable limousine companies would NEVER partner up with them to make this endeavor a reality. Two, believe it or not, Millennials do care a lot about how people are treated. It doesn’t matter how much cheaper a service is, if they mistreat their “independent contractors,” young passengers will move to a competitor who does it better. And say what you will about Lyft, it at least acts more philanthropic than Uber.

Finally, this leads us to perhaps the biggest factor: They don’t understand or take the time to figure out what their clients really want. Millennials have been conditioned to the ease of an app. If you have one that’s great; if you don’t, you better at least have the ability to make reservations quickly and easily from your website.

At this point, people aren’t shocked if a TNC driver or chauffeur has a charging cable available for their phone or some bottled water and mints at the ready. In fact, they expect it. It’s time to raise the bar with amenities.

In late July, I visited a start-up that plans to do just that. Swoop, a group transportation marketplace with headquarters in Los Angeles, partners with chauffeured transportation companies to provide reliable, easy-to-book rides through its website swoopapp.com. Here are a few stand out tips from my interview with Amir Ghorbani, co-founder and CEO:

• Connectivity to music is the number one amenity Millennials desire. That means Bluetooth, auxiliary cords, or USB cables are a must have, in that order. “It’s all about the customer experience, so if you have chauffeurs who are older and might not know how to work Bluetooth, take the time to help them learn,” Ghorbani says. This is especially important because smartphones like the iPhone 7 have gotten rid of the headphone jack, making the aux cord somewhat obsolete with each new generation. But Ghorbani suggests having a backup method ready in case the chauffeur struggles.
• Swoop has made connections with another LA start-up that has helped them provide their clients with refreshing beverages. It’s mutually beneficial for multiple reasons, including brand recognition and the image of supporting local businesses (which is very important to Millennials). It doesn’t hurt they are really tasty, either.
• Having in-vehicle Wi-Fi will set you lightyears apart from businesses who don’t. Millennials are very protective about the limited data supplied by their service provider; if you deliver a way to connect to the Internet to help them preserve their precious data, it gives them all the more reason to post photos and video of your ride to Snapchat, Instagram, and a variety of other popular social media sites.

“Social media is everything to us when it comes to marketing. The strongest platform for reaching Millennials is Instagram, and we use Facebook and Twitter as corollary channels. It’s important to create a personality for your brand that people can relate to.”

According to the United Nations, 200,000 million millennial tourists generate more than $180 billion in annual tourism revenue, an increase of nearly 30% since 2007.

Source: United Nations

Millennials agree traveling and seeing the world is an intricate part of their lives, with 78% of them choosing to splurge on experiences over “things.”

Source: Harris Poll

Millennials like to travel with their “tribes” (large groups of friends and/or family), so they are looking for accommodations with plenty of space.

Source: Forbes

Affluent Millennial travelers and luxury travel consumers are looking for luxury accommodations with great amenities. They also want personalized touches that make each trip unique and memorable. Something as simple as a handwritten note can go a long way.

Source: Forbes

Keywords

industry vendors   Lyft   Millennials   onboard amenities   Swoop   TNCs   Uber   vehicle technology   

 

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