Showing posts with label February 15. Show all posts
Showing posts with label February 15. Show all posts

Wednesday, February 15, 2017

Four Government Issues That Affect California Operators

<p>GCLA operators Brandan Stein, Mo Garkani, Carlos Garcia, Harry Dhillon, and Raphael Sousa attend the group's annual lobbying day at the State Capitol, Wednesday, Feb. 8, 2017 (photo courtesty of GCLA)&nbsp;</p>SACRAMENTO, Calif. — Industry leaders played to the strengths of chauffeured service Feb. 8 by focusing on the safety advantages their companies provide to the traveling public, while pushing for TNCs to be required to do the same.

At its annual lobbying day at the State Capitol, about 35-40 operator members of the Greater California Livery Association split up and rotated among 32 appointments with state legislators and attended multiple briefings with consultants and legislative staff.

Arranged by GCLA lobbyist Gregg Cook of Government Affairs Consulting, the lobbying day emphasized three safety-related bills or proposals. The GCLA also is monitoring two key developments on how the state might regulate chauffeured transportation industry in the future.

Related: GCLA video of Day On Hill

The three safety items included:

Background Checks
The GCLA will introduce legislation during this year’s Assembly session to allow providers to use Department of Justice background checks when hiring and vetting chauffeurs and drivers. The measure would likely add more pressure on transportation network companies (TNCs) to do the same. DOJ fingerprint background checks are far more thorough and accurate than standard ones used now. They extend outside the state of California and look back further than seven years into a driver’s history.

“The TNCs have been unresponsive to rapes, assaults, thefts, and DUIs,” GCLA President David Kinney (API Global) said. “We assume there will be more. The concept here is achieving parity; if regulations apply to us, they need to apply to them.”

In a prepared GCLA summary, Kinney added, the background checks will “ensure that our chauffeurs are adequately screened and our drivers are of the highest quality. . . These background checks will be voluntary and will help keep the public safe.”

Seat Belts
The trade group urges operators and legislators to support the Bus Safety Bill, also known as SB20, sponsored by Sen. Jerry Hill, D-San Mateo. The bill requires transportation providers to mandate passengers use seat belts while riding in fleet vehicles. This bill aims to reduce possible injuries and insurance costs.

“We’re taking added steps so customers are safe,” Kinney said. “If any vehicle is equipped with seatbelts, the [chauffeur or driver] must tell people to use them. It doesn’t hurt operations or increase liability. It’s expected to cut down on injuries to passengers.”

Duty Of Care Issues
As a staple of chauffeured service, duty of care involved the front to end umbrella of safety for clients that spans background checks, driver training, insurance and liability coverages, and reliable custodial practices. “We are asking the legislature does more to protect the riding public from unsafe, un-inspected, and unsupervised TNC providers,” Kinney wrote. “TNC drivers serve customer demand in the marketplace but they also continue to rape, harass, assault, and injure the riding public.”

The GCLA participants circulated a list of 27 criminal and/or safety incidents statewide reported in the news media, including accidents, assaults, drug possession, and kidnappings.

“We have a list of at least 27 people who have been harmed, but very few safety measures have been put in place to assure the rideshare public is being protected,” Kinney said. “If this many issues were happening in our industry, you would see a flood of legislation to protect the public. But nothing is happening here. You have to ask yourself, would this [duty of care] keep the public safe when using commercial transportation?”

<p>GCLA members gather in a committee hearing room at the State Capitol in Sacramento (photo courtesy of GCLA)</p>Two other regulatory issues the GCLA will be tracking this year:

Oversight
Gov. Jerry Brown has proposed a regulatory redesign that would transfer oversight of charter party commercial ground transportation from the California Public Utilities Commission to the Department of Motor Vehicles and the California Highway Patrol. Although that would mean two agencies regulating limousine service instead of one, Kinney at this point is open to the idea given that operators have been complaining for years about the lack of enforcement against illegal operators, low staffing, antiquated processes, lack of online resources, and unresponsive customer service at the CPUC.

“It would be a huge shift in terms of enforcement and challenges the CPUC has,” Kinney told LCT. “They just don’t have the resources to adequately supervise our industry. We’re still exploring the idea. We haven’t taken a formal position on it and are getting more information.”

The Governor still must devise a proposal and run it through the legislative process.

Enforcement
As part of any proposed Governor’s Reorganization Plan, the GCLA also is weighing a consultant report from the Crowe Howarth firm that analyzed the enforcement division of the CPUC as it relates to limousine and livery vehicles. The 118-page report, requested by a legislator, identifies “systemic issues” within the division related to a lack of funding, enforcement, and adequate computer systems, Kinney said. “The CPUC is trying to figure out if it will implement the report or wait to see what happens with the Governor and the GRP.”

LINK TO REPORT HERE

Keywords

California operators   California Public Utilities Commission   David Kinney   duty of care   GCLA   Greater California Livery Association   Gregg Cook   industry politics   lobbying   passenger safety   regulatory enforcement   safety   state regulations   TNCs   

 

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Above All/Boston Car Service Buys Small Operation

<p>Above All Transportation/Boston Car Service owners Brett Barenholtz and Kevin Cronin (LCT file photo)</p>BOSTON — Above All Transportation / Boston Car Service, which merged in June 2015 to form one of the largest chauffeured operations in Boston, closed a deal Feb. 8 to acquire Above The Clouds Limo & Transportation.

Terms of the non-brokered, non-stock asset sale were not disclosed. Fleet vehicles were not part of the deal.

Above The Clouds, based in Pembroke, Mass. about 30 miles south of Boston, will enable Above All/Boston Car to expand its New England footprint. The five-vehicle operation brings in clients from the South Shore and Cape Cod regions.

“We’re moving everything they did into our operations,” said Brett Barenholtz, co-owner of Canton-based Above All/Boston Car. “We will continue with the website and redo it, with the site and phone lines operating as that brand at first. The long term plan is for the company to get absorbed into Boston Car.”

The owner of Above The Clouds, who had bought the 20-year-old company in 2012, decided to sell because he wanted to focus on his other business interests, Barenholtz said. The two companies had done business together as local affiliates. “He knew we were looking to grow.” Five Above The Clouds chauffeurs have joined the combined operations.

The company has a 50/50 blend of retail and corporate business. With the acquisition, Above All Transportation/Boston Car Service client ratio will breakdown to about 85% corporate and 15% leisure/retail, with a fleet of more than 75 vehicles. Estimated annual revenues were not disclosed.

“We’re happy to do this,” Barenholtz said. “We’re looking to grow in different ways through sales and acquisitions, so there could possibly be more.”

Above All Transportation was founded in 1988 by owner Kevin Cronin, now co-owner of the combined companies, and Barenholtz started Boston Car Service in 1997.

Keywords

Boston operators   business deals   business expansion   Massachusetts operators   mergers & acquisitions   

 

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CFLA adds Rental Limo CEO As Newest Board Member


CFLACFLA President Wendy Kleefisch with newest board member Ryan Hilberth

Orlando, Fla. — The Central Florida Livery Association (CFLA) has added Rental Limo founder and CEO Ryan Hilberth to its board by unanimous vote this past week, making him the first vendor board member for the non-profit association. The addition of Hilberth to the board of directors as vendor director is led by an initiative to build up CFLA member benefits for members while also improving membership numbers.

“We’re very excited to be welcoming Ryan to the CFLA board of directors. We believe that Ryan embodies the Central Florida Livery Association’s mission of leading with integrity as he is a huge supporter of our industry for many years, traveling city to city to offer fantastic technology to limousine operators small, medium, and large,” said CFLA President Wendy Kleefisch of Brevard Executive Limousine. “With the help of Ryan and his team, we hope to make it easier for CFLA members to learn and understand technology to be able to continue to make the right decisions and grow our businesses.”

Rental Limo and Book.limo will kick off a CFLA membership benefits program by offering extended 60-day free trials to CFLA members who are interested in becoming a Rental Limo or Book.limo customer. Book.limo lets operators embed a white-label version of the Rental Limo mobile-friendly reservation process directly onto their company’s website. Operators can easily add vehicles, set rates, and create coupon codes with the click of a button by logging into the Book.limo control panel.

“I am honored and elated for the opportunity to serve the CFLA board by providing leadership, valuable feedback, and added value to members,” said Hilberth. “Starting today, any CFLA members interested in Rental Limo or Book.limo will have a chance to test-drive our products and services for two months free of charge.”

On the association’s Valentine’s Day meeting, Hilberth presented about the benefits of using Book.limo to the Central Florida Livery Association by sharing case studies on His & Hers Limousines, Silver Oak Transportation, American Comfort Limo, and ZBest Worldwide. Kleefisch introduced Hilberth as the latest new CFLA board member along with the new membership benefits program at the meeting.

“I am so confident that Ryan can help us all grow the CFLA as well as our businesses at the same time and we are absolutely thrilled to announce that he is joining our board,” said Kleefisch.

The CFLA’s next meeting is March 7.

Visit cfliveryassociation.org for more information.

[CD0217]

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NJ Operators Score Tax, TNC Victories

<p>LANJ President Jason Sharenow (LCT file photo)</p>TRENTON, N.J. — Following unified and persistent lobbying efforts, meetings with legislators and state officials, and financial support from operators, the Limousine Association of New Jersey (LANJ) scored two major victories Feb. 10 when Gov. Chris Christie signed into law two bills that regulate TNCs statewide and repeals the state’s 7% limo tax.

The TNC bill contains regulatory rules and criminal background checks — but excludes mandatory driver fingerprinting, which LANJ and taxi associations had lobbied hard to include.

Although pleased with the bill that finally regulates TNCs operating illegally in the Garden State, LANJ President Jason Sharenow (Broadway Elite) said, “Fingerprinting is the gold standard that’s used in New York City, why should New Jersey be exposed to anything less than that?”

He added LANJ has been “aggressive in keeping the pressure up and fingerprinting does have bipartisan support in the senate and assembly.”

“The important piece to still be decided is the Attorney General now has 100 days to accept or reject the manner in which background checks will be completed. The (LANJ) legislative committee, in concert with our lobbying firm, is getting to work on a strategy to attack that topic to make sure our voice is heard,” said Sharenow in an email message to members alerting them to the bill’s passage.

Limo Tax Killed

The governor also signed legislation that repeals the 7% state sales and use tax on limousine company services. The sales tax, which taxis and TNCs do not have to pay, was cited as unfair by LANJ and deemed burdensome by the state legislature.

“The elimination of the sales tax is a tremendous win for us as it goes a long way towards parity with taxis as well as the TNC’s,” said Sharenow in the email message.

Keywords

Jason Sharenow   LANJ   Limousine Association of New Jersey   new jersey   New Jersey operators   regulatory enforcement   sales taxes   state regulations   TNCs   

 

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Five Must Know Facts About NJ’s New TNC Law

<p><a href="http://ift.tt/PIRJ2F">Photo via Flickr user Alfredo Mendez</a></p>During the three-year struggle between the Legislature and ride-share companies over consumer protections, Uber threatened to leave New Jersey. Fearing Uber would exit just as it did in Austin, Texas, lawmakers made concessions and a deal was struck. And on Feb. 10,  Gov. Chris Christie signed into law compromise licensing legislation embraced by both Uber and Lyft.

Now that they’re here to stay, here’s what you need to know.

NJ.com article here

Keywords

insurance policies   legislation   Lyft   passenger safety   regulatory enforcement   safety   Safety & Insurance   state regulations   TNCs   Uber   

 

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Don’t Get Stung By Two-Timing Wasps

This industry is somewhat unusual in its cooperative yet competitive nature. We need other operators within our own market to make us successful. They fill in for us; we fill in for them. We represent another company, and we use its logo and name when we greet passengers. We use generic chauffeur cards so the client will feel as if we are an integral a part of a distant farm-in company they know by name. And we do this even if we would love to have that client for ourselves. Even if the client really knows we are an affiliate. If we do it right, we earn a reputation of integrity and reliability. And given the wonderful operators I’ve met over the years, most do their best to provide top-notch service so we will reciprocate and give them business, too. But not all are so honest.

Every job has its frustrations, but few things raise ire more than shady operators. Crooked dealings abound when opportunity meets lack of integrity. When we cooperate like we do in this industry, we actually hand a client to a competitor and expect him to be our ally. So what do you do when a “trusted” affiliate does the unthinkable and stops representing you while on the job? Maybe the chauffeur hands a business card to a passenger to get another run privately, or an affiliate owner approaches your chauffeurs at the airport.

If you’re lucky, a good client will call and tell you what happened. Or a chauffeur will mention a conversation at the airport that only has corrupt intentions. Imagine how often it happens and you never know.

The airport is a hive of activity. Chauffeurs see each other all the time and are familiar with companies in the same locale. The drivers swarm at pick-up areas in a nest of baggage, travelers, and other operators. Unfortunately, some go rogue and break the code of conduct among affiliates by staking out your clients or your chauffeurs.

Now, competition is fine, and a client won by good salesmanship outside of affiliate work is fair game, but when an unscrupulous affiliate makes moves directly to chauffeurs or clients, you must spread a bit of repellent to let them know it can never happen, again.

And when it does, they need to be exterminated. Not just dropped as an affiliate — they need to be removed from the business hive with shame. Instead, honor your employees and other principled operators by sharing your story of shady behavior. This industry self-educates, and you have a responsibility to tell the truth and inform others about untrustworthy affiliates. There’s no need to slander or name call — just tell the truth. There are ample social media outlets with strong followings, and industry trade shows and networking groups that will want to support good, honest operators. Be one of them, and keep the vile insects out of our honorable collective.

California operator Anne Daniells has more than 25 years of experience in corporate America and the limousine industry, and once owned an LCT Operator Of The Year Award-winning limousine company. She can be reached at Anne@lctmag.com.

Keywords

affiliate networks   Anne Daniells   Ask LCT   business ethics   company culture   

 

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Monday, February 15, 2016

Temsa Introduces Enhanced TS 35E At UMA Expo 2016

<p>At UMA Expo press conference (L to R): Tim Vaught (CH Bus Sales), Osman Dundar (Temsa Global), Mehmet Pekarun (Temsa Global), Duane Geiger (CH Bus Sales), Shannon Kaser (Royal Excursion), Robert Foley (CH Bus Sales), Randy Angell (CH Bus Sales), Deniz Cetin (Temsa Global), Dincer Celik (Temsa Global), Ibrahim Eserce (Temsa Global).</p>ATLANTA — Temsa Global and its U.S. distributor, CH Bus Sales, introduced the newly enhanced TS 35E mid-sized coach on Feb. 2 during the United Motorcoach Association Expo in Atlanta. The first order of the bus was then presented to Royal Excursion of South Bend, Ind.

The vehicle structure and main components remain intact on the new TS 35E version, but it now has improved service accessibility, improved driver ergonomics, and enhanced curb appeal.

Ibrahim Eserce, R&D and after-sales services director at Temsa, described the enhancements on the TS 35E coach that include: an updated and modern look to the front face and rear door, new styling in the entryway with added LED tread lighting on the steps, new overhead reading lights, and enclosed parcel racks. Driver ergonomics is improved with an enlarged driver area (increased by four-in.), updated ergonomic buttons, and an updated dashboard cover. Improving the serviceability of the coach was a large factor in the vehicle enhancement and is accomplished with a three-piece front bumper, three-piece rear engine door, stacked alternators, and 315 size tires.

A Temsa product committee played an important role in understanding the wants and needs of the operators and accomplishing those objectives in the enhanced design, said Tim Vaught, VP of sales, service and product development, during a press conference at the Expo. The product committee is made up of not only CH Bus and Temsa representatives, but also Temsa operators.

Leading the press event, Robert Foley, President and CEO of CH Bus Sales, spoke about the company’s competitive advantage in the mid-sized market with the best-selling TS 35 model. In fact, the company will be delivering its 500th TS 35 this spring.

The new TS 35E model “exemplifies the tremendous success we’ve had with the 35-ft. coach and our new E will be able to provide the same advantages it is known for, but with some more modern enhancements and upgrades,” Foley said.

Since Temsa entered the market in 2010, it has reached about a 10% market share. Temsa CEO Dincer Celik attributed Temsa’s success in the U.S. market to the company’s “capability of showing the required flexibility, together with the technological developments towards the needs of the customers.”

In response to industry trends, Temsa and CH Bus Sales present a wide product range to the chauffeured transportation and motorcoach market with three different size coaches ranging from 30 to 56 seats (TS 30, TS 35 and TS 45). Today, there are 700 Temsa models in the U.S. that run to about 200 operators, Celik added.

Since its first bus production in 1987, Adana, Turkey-based Temsa’s annual production capacity at the Adana factory totals 2,000 buses, 2,000 minibuses and 7,500 light trucks with exports to 64 different countries. Temsa is owned by a holding company, The Sabanci Group.

In closing, Duane Geiger, executive vice president of CH Bus Sales, recognized Shannon Kaser, owner and President of Royal Excursion, for taking the first order of the TS 35E coach. Royal Excursion of South Bend, Ind., offers a variety of transportation services including wedding parties, sports events travel, school field trips, and corporate events.

The company was named among the 2013 Indiana Companies to Watch and has been operating as a locally owned and operated transportation company since 1998.

“The success we’ve had with the other TS 35 and TS 45 Temsa models and the great support from CH Bus Sales on the after-sales side,” Kaser said. Royal Excursion will now have five Temsa vehicles within its fleet, threeTS 35 mid-size coaches, including the E model, and two TS 45 full-size coaches.

CH Bus Sales and Temsa executives, along with the conference attendees, raised a glass to the newly enhanced TS 35E coach and anticipated deliveries will begin in May.

Source: TEMSA press release

Keywords

bus manufacturers   buses   CH Bus Sales   manufacturing   motorcoach operators   motorcoaches   new vehicles   TEMSA Global   United Motorcoach Association   vehicle sales   

 

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