Showing posts with label August 05. Show all posts
Showing posts with label August 05. Show all posts

Friday, August 5, 2016

Mass. Governor Signs Law For Stronger Uber, Lyft Rules

<p>Mass. Gov. Charlie Baker (Creative Commons photo)</p>BOSTON — Gov. Charlie Baker on Friday signed into law Massachusetts’ first statewide regulations on transportation network companies like Uber and Lyft.

After months of contentious debate, the new law was hailed by both the TNCs and some in the taxi industry. The regulations impose a new fee on TNCs and establish requirements for background checks, inspections and insurance, but still subject the services to less onerous regulations than taxi drivers face.

Scott Solombrino, president and CEO of Dav El/ Boston Coach and a spokesman for Ride Safe Massachusetts, a coalition of chauffeured car and taxi companies, touted the new law as a way to impose regulation on an industry that previously was entirely unregulated. “We think the bill is good for taxis, it’s good for chauffeured car companies. It’s really good for consumers,” said Solombrino, also a board director of the National Limousine Association.

“Massachusetts now has one of the toughest (TNC) laws on the books, and I think it’s going to become a template for other states,” Solombrino said.

Masslive.com article here

Keywords

Boston operators   legislation   Lyft   Massachusetts operators   regulatory enforcement   Scott Solombrino   TNCs   Uber   

 

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Limousine Association Of New York Hits Home Run

<p>Play Ball! LANY held a networking event at Yankee Stadium Thursday, Aug. 4, to announce an initiative to grow membership and enhance its influence in New York. Left to right: Jeff Rose, LANY President, Attitude New York; Javaid Chaudhry, LANY member, NYG Limousine, also, a board of director, National Limousine Association; and LANY member Patrick Farrell, Farrell&rsquo;s Limousine Service.</p>NEW YORK — In an initiative to expand and reach out to new members, the Limousine Association of New York (LANY) is up at bat again with new energy and supporters.

That was evident Thursday night, Aug. 4, at a kick-off reception at, where else on a beautiful summer night? Yankee Stadium.

Operators from the Big Apple and vendor supporters gathered in a stadium suite to network and watch the lively and packed cross-town rivalry game between the Mets and the Yankees.

“The association has been low-key, behind-the-scenes, working on mostly political issues,” said LANY President Jeff Rose, co-owner of Attitude New York. “But now we want to build the infrastructure to grow members to become more vibrant and prominent in the city to demonstrate and communicate the benefits of the luxury chauffeured transportation industry.”

The group’s new vision is to grow the association to “bring value” to fellow operators and communicate to the riding public, regulators and other stakeholders the professional and quality transportation services operators provide, Rose said at the event, which drew members, new operator prospects, and vendor suppliers interested in LANY.

“I admire what other associations in the region — Limousine Association of New Jersey, Long Island Limousine Association and New England Livery Association —have done to ramp up membership and enhance their influence, and we intend to ramp-up LANY to moving from a small association to a larger player that will help and serve New York operators.”

Keywords

Javaid Chaudhry   Jeff Rose   LANY   limo associations   NEW YORK   New York City   New York operators   

 

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Uber Drivers Get Frisky And Dangerous, Again

<p>She'd never have to deal with creepy guys if she had hopped in a chauffeured vehicle.</p>Woman Claims Uber Driver Lunged At Her, Shoved Tongue In Mouth: Kris Brix says she’s always liked the transportation network company because it’s fast and cheap. But she no longer feels safe alone at night with the drivers. After she took an Uber from the Redondo Beach Pier to her parked car in Marina del Rey and got out, so did the driver. “He lunged at me, grabbed me, started smashing his face, his mouth onto my mouth and shoving his tongue into my mouth. And I shoved him off me and I’m shouting, ‘No! No!” CBS Los Angeles article here

Three Tourists Using Uber Kidnapped In Rio Before Olympics: Three foreign tourists using an Uber cab in Rio de Janeiro were kidnapped and taken into one of the city’s most notorious favelas. Officers from the BOPE special-ops unit of the Military Police were said to be on an operation in Complexo do Lins, in Rio’s north zone, to rescue the tourists. The Sun article here

Study Debunks Claim That Uber Has Reduced Drunk Driving: A new study by USC and Oxford University researchers says Uber hasn’t really had that large of an effect on drunk driving. LA Weekly article here

Uber Faces Ban In Taiwan: Treasury authorities said this week Uber’s license could be revoked because it was registered as a software company, not as a taxi service. But hours later, the Executive Yuan government said it wanted to discuss options with Uber. BBC News article here

IS UBER REACHING THE BREAKING POINT? The Uber brand is at an inflection point. Sure, the company has a projected current gob smacking valuation of $68 billion. However, in the past year, Uber has been playing fast and loose with not only their drivers but their customers as well, and their very high profile, seemingly Teflon brand, may be set to unravel. Evidence is building. Forbes article here

Keywords

Brazil Operators   criminal incidents   drunk driving   Olympics   passenger safety   safety   Sexual Assault   TNC travesty   TNCs   Uber   

 

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Carey Plans Move To Combine Operations

WASHINGTON, D.C. Carey International Inc. said Aug. 5 it’s moving its global headquarters from Washington, D.C. to a new building in Frederick, Md., about 49 miles northwest of the District.

The new headquarters will be at 7445 New Technology Way, in Frederick, and will consolidate Carey’s customer engagement center, executive offices, administrative and account services office, and information technology and innovation lab. The facility will also house the Carey International regional dispatch center for the eastern U.S. — a state-of-the art hub that manages daily operations for the Carey and Embarque services in East Coast cities. 

While significant investments in proprietary technology such as vehicle tracking, GPS route mapping, and two-way communication have allowed Carey International to move the bulk of its operational functions to the new headquarters, both Carey and Embarque services will  maintain fully-staffed offices in the cities they serve.  Local operations will focus on training and supporting chauffeurs, service standards, and client outreach.

“This move is a significant step for Carey International and great news for our clients”, said Gary Kessler, President and CEO of Carey International, in a press release. “Consolidating our mosaic of support, administrative, and executive functions into one building facilitates improved efficiency and productivity, while at the same time allowing the operations teams in each service area to provide greater focus in supporting the two most important aspects of our business, our valuable clients and the chauffeurs who serve them every day.”

Carey International’s new headquarters features 50,000 square feet of modern workspace for about 300 employees, five multi-purpose conference spaces, three productivity lounges, a 150-person capacity dining room, and a fitness center. The property also has been outfitted with the latest in cutting-edge communication and energy infrastructure to serve Carey International’s significant technology systems.

“The new facility offers more physical space as we  grow, as well as a custom-designed environment to accommodate our technology development initiatives,” said Sally Snead, COO of Carey.

Carey International plans to start welcoming employees to the new facility by the end of 3Q 2016 and be fully relocated by December. 

About Carey International, Inc.

Founded in 1921, Carey International manages and coordinates chauffeured transportation for clients in more than 1,000 cities worldwide. Its award-winning global franchise network offers consistent standards of high-end service, safety, and business control for travelers and travel arrangers across two distinct brands. Carey’s world-class fleet of late-model executive and luxury vehicles are driven by a corps of professional chauffeurs. www.carey.com

Embarque offers smart transportation using a fleet of EPA SmartWay certified fuel-efficient vehicles and a team of professional drivers offering a unique, efficient car service experience that helps any class of traveler save time to be more productive. www.embarque.com

Source: Carey International press release

Keywords

affiliate networks   business expansion   Carey International   facilities   Gary Kessler   Maryland operators   new buildings   operation growth   staff management   Top 50 Largest Fleets   Washington DC operators   

 

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Cannabus Tours Light Up New Client Niche

<p>Owner of <a href="http://ift.tt/1SSUyME">420 Tours Las Vegas</a>&nbsp;Drew Gennuso</p>LAS VEGAS, Nev. — Marijuana and ground transportation. Most would conclude the two can’t (and shouldn’t) be combined. But with the growing popularity of cannabis use for medicinal and recreational purposes, abetted by more states legalizing the drug, it might be time to reconsider this point of view.

Drew Gennuso, owner of 420 Tours Las Vegas, is quite the accomplished entrepreneur. He’s a graduate of the University of Nevada, Las Vegas; co-founder of a nonprofit that works with patients and professional organizations, including Nevada’s only neurosciences institute, to advocate marijuana for therapeutic use; and has received state recognition for training more than 1,000 students looking to enter the cannabis industry. Oh, and he also opened the first cannabis themed wedding chapel in the city.

Gennuso owned both Presidential Limousine in San Diego and Back Bay Limousine in Orange County, Calif., but moved to Nevada in 2012 to start 420 Tours Las Vegas, providing patients with access to mobile doctor’s offices and cannabis dispensary tours.

Green Fleet

“Luxury ground transportation has always excited me, but after working in nightclubs for years, I noticed the explosive growth of club crawl companies that would tour patrons around multiple clubs,” Gennuso says. “I also saw tremendous value in providing medical marijuana patients visiting town with information on which dispensaries to visit while navigating through Nevada’s new reciprocity laws.”

This means that, as of Jan. 1, 2015, it’s legal for anyone with a valid medical marijuana card from any state to use and buy medical cannabis products in Nevada dispensaries.

420 Tours has three vehicles in its fleet, with a fourth in production. The GMC Yukon XL is the most popular and has an eight-inch raised roof for extra comfort. The “cannabus” is an E450 Tiffany limo coach with party bus seating, a separate room for doctors to examine patients, and advertising screens that allow them to have sponsors as well as their own signage on the rear of the vehicle.

The black, all-electric Nissan Leaf is available for patients who are environmentally conscious. Gennuso also recently bought an ADA accessible van, which will allow the company to assist more local and visiting patients who require ADA accessible vehicles.<p>Rear passenger air controls are just one of the many amenities offered in the vehicles at 420 Tours.</p>

Some of the amenities included are leather reclining seats, LED lighting, rear passenger air controls, premium sound and video, Wi-Fi (which enables patients to video chat with a doctor to get a recommendation and medical card), refreshments, charging stations for electronics, and vaporizer pen batteries. If Nevada approves marijuana for recreational use this November, Gennuso plans on adding more to the fleet, most likely another SUV or Sprinter.

And legalization is extremely likely. “If you look at how long it took the medical market to get going out here (almost two years), it could take until at least 2018 before you will see recreational cannabis being sold here,” he says. “With that being said, the medical market will definitely be thriving from now until then, but usually the biggest growth for any type of business if you’re dealing with patients is when the state goes from medical to recreational.”

The largest jump in patient card holders happens with wider public acceptance of marijuana, and more people learn about the medical availability, he says. “As states prepare for the new program, they just let the medical industry grow like it’s supposed to.”

Classy, Legal Service

Of course, when states such as Colorado and Washington legalized recreational use, one of the first things addressed was smoking and partaking of edibles in vehicles.

According to state law, selling and consuming cannabis on board is illegal. “We are strictly a support business that provides tours around the different dispensaries,” Gennuso says. “We don’t actually sell any of the product. Our vehicles are solely used for the tours and mobile doctor’s appointments. We also showcase them at local events and industry tradeshows.”

Gennuso has put a lot into making the company’s vehicles classy, comfortable, and unique. “If we were to let people smoke, it would take away from the cannabis business.  Executives who fly into town and use our services go to and from different dispensaries and meetings. It would devalue our business and what we are all about.”

Although you would think the pushback from clients would be a major issue, he says it really hasn’t been a problem. “It’s a little odd having to tell our patients they aren’t allowed to smoke, but I think it actually moves them to make more conscious decisions when making their purchases. This way, they don’t load up on too much, especially if they are flying.”

Most of their clients are actually happy campers because many come from a state where marijuana is not legal, Gennuso says.

“Our two most popular are Texas and Florida. When we tell them they can’t smoke in the vehicle, they don’t really care. Ultimately they are just so ecstatic they are able to go into a fully licensed legal dispensary, get their product safely, and then make their own decision as to where they feel comfortable consuming.”

Licensed To Serve

420 Tours also provides a much needed service to patients who have legitimate medical conditions. If a client arrives without proper paperwork to enter a dispensary, the company connects them to a board licensed physician who will evaluate them and establish a qualifying medical condition. “Of course, in some states there’s a long list of qualifying medical conditions, but they are still medical conditions nonetheless,” Gennuso says.<p>420 Tours also provides a much needed service to patients who have legitimate medical conditions.</p>

Many regulations ensure things run legally. “Since this is a really new industry and this is the first business concept of its kind for Nevada, licensing was one of our biggest obstacles,” he says. “Ultimately we had to get licensed as various medical marijuana support businesses, which are new types of licenses that have just started coming out over the past few years.”

A company is considered a support business if it does more than 60% of its business with the medical marijuana industry. Obviously, 420 Tours does all of its business with these companies. “We carry about six different licenses,” Gennuso says. “With Nevada being such a highly regulated state for transportation, we also had to satisfy the needs of the Nevada Transportation Authority (NTA).”

In addition, all of its chauffeurs are drug tested and have passed background checks including fingerprint. They must also go through extensive training and an educational session on Nevada’s medical marijuana program.

THC TNCs

What may seem blasphemous to others in the ground transportation industry is the fact the company’s vehicles under seven passengers are actually permitted as transportation network companies (TNCs) through Lyft. But before you judge, consider this point from Gennuso: “That was a decision we ultimately had to make. One of the things I want to point out is a lot of these people are patients and price-conscious, so to charge someone $105 to go from a hotel right down the street to a dispensary would have destroyed our business model.”

“We have looked at all our options, and with the NTA and the state being so regulated, it seemed to be the best solution for us. It really allows passengers the opportunity to request us whenever they want, and they are paying a more reasonable rate. We just want to be there for the patients.”

What if an operators wants to break into the “budding” cannabis transportation niche? Gennuso says, “Spend the time to understand your state laws, and identify if there is actually a need for your business. A lot of people, even if they are big, powerful CEOs of business, do take Uber or Lyft. They don’t need the Rolls-Royce driving around all day. If you are going to break into this industry, invest in training your staff to deal with patients prior to offering your services.”

Keywords

drugs   GMC   GMC Yukon   Las Vegas operators   Millennials   Nevada operators   Nissan   operations   party buses   research and trends   retail markets   SUV   unique vehicles   WebXclusive   

 

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Think Outside The Box With A Snack Pack

Riding on a bus once meant you got a single seat for the ticket you bought. Somewhere along the way builders added restrooms. Next came reclining seats, followed by video displays and eventually WiFi. Passengers expect more comfort. When chartering a vehicle from a luxury ground transportation business, the wants rise even higher. That’s why adding snacks to the menu of amenities can add to your net profit.

Airlines Do It
Almost all airlines sell several versions of snack boxes to passengers. If you have ever bought one of these boxes, you know they are about $10 and contain about $5 worth of product. Either way, it’s far better than a free cup of soda and a small bag of peanuts. They generally come in several varieties. The passengers on a long trip are captive, so if you offer snacks, they will likely buy them.

Pre-Order
I recommend you ask clients while taking the reservation if they would like to add on a snack or a sandwich box. You should consider advertising them on your website and refer your clients to the menu, which should display items and prices. Accepting pre-orders will cut down on spoilage and keep your product fresh. If you don’t want to go all out with a sandwich box, you might consider something as simple as a small can of Pringles chips. United Airlines sells them for $4. In a pack of 12, they cost about 65 cents each. This means you net about $40 per case of 12.

Selling The Day of The Trip
While you can sell snack boxes on the day of the trip, storage can be a problem. It is hard to determine if they would be bought, and carrying six boxes in a limo “just in case” might not always work out. If you carry four boxes, someone might feel left out. If the client has too much luggage, you might be forced to throw them away for the space and that’s an immediate loss. Consider providing smaller items such as cheese and crackers, small bags of fruit snacks, or similar items that don’t take as much room to store. If you are in a bus, the snack boxes can easily be held in a storage container in the cargo hold and introduced during a rest stop.

Where Do You Get Them?
Amazon has tons of snack packs in bulk at about $20 each. Amazon’s pre-made snack boxes are filled with product that can be broken down to make up several smaller boxes. You might also find box lunches offered by a local gourmet sandwich shop. A typical lunch box averages about $10 and includes a sandwich, chips, cookie and a beverage. You can easily mark these up to $15. If you have a bus with 40 passengers on a long trip, that adds up to an extra $200 net profit.

Inventory Control
Of course having such products could tempt your chauffeurs and drivers to help themselves to a snack. You must set up a system to control supplies. Have drivers verify the contents of a plastic storage container when they check them out. Create a checklist with the selling price of each item in the box. When the box is turned in, you should do an inventory, add up the cost of any missing products, and bill your driver. There is a pitfall here. If a product is missing and your driver can’t explain why, you cannot charge the driver under federal labor laws.

Smooth Operations provides a broad range of information focused on new ideas and approaches in management, human resources, customer service, marketing, networking and technology. Have something to share or would like covered? You can reach LCT contributing editor and California operator Jim Luff at Jim@LCTmag.com.

Keywords

consumer demand   customer service   Jim Luff   operations   smooth operations   

 

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Illinois Operation Celebrates 50 Years

WINFIELD, Ill. — Founded by Ray Hiltunen and Bert Homan out of a basement in Glen Ellyn in 1966, West Suburban Limousine began with a handful of vehicles handling a few dozen trips per week. It quickly grew, and now more than 10 million people have used the car service over the years, with a 99.7 percent satisfaction level.

The company is still owned by the Hiltunen family, with the third generation now helping run the business from its Winfield headquarters. The company employs 30 full and part time people, plus works with more than 100 independent contractors.

Daily Herald article here

Keywords

anniversaries   Chicago operators   Illinois operators   operation growth   operator profiles   

 

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