5 Customer Service Stories Any Business Can Learn From

Wow customer service stories are essential to the growth–cultural and financial–of most companies in most industries.

Why do these over-the-top, creative acts of customer service matter? “Because stories are emotional transportation,” as Diana Oreck, a longtime leader in hospitality and customer service who is now EVP of Owner Experience for NetJets, puts it. “They’re powerful because they lead to folklore among our guests and, in the retelling, among employees as well. Service, at the end of the day, is all about making emotional connections, and there’s no way to make a connection faster than through a powerful story.”

Forbes article here

Keywords

business management   company culture   customer service   How To   luxury hotels   VIP service   

 

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Join Us for 2017 Chauffeur Driven Show and Inaugural Charity Golf Outing in Orlando

Orlando, Fla. — We’re thrilled to bring the 2017 Chauffeur Driven Show to Orlando’s spectacular Gaylord Palms Resort & Convention Center from October 22-25. This year, we return to the Sunshine State for what we think is going to be our best show yet. The 2017 CD Show, exclusively sponsored by Grech Motors and Ford-Lincoln Limousine and Livery Vehicles, will give attendees a one-of-a-kind resort experience that places everything in a single space. That’s right, the seminars, the show floor, events, and nightlife—not to mention your hotel room—are conveniently located under one roof!

Registration to the event is now open, and we’re currently offering an exclusive early-bird rate of only $295 until September 15. Also, we’ve secured a block of rooms at the room rate of $219/night. Our room blocks always sell out, so be sure to book early to secure your room. Don’t miss out!

The Gaylord Palms offers all the amenities and comforts you’d expect from an upscale resort and convention center—in one convenient location. You don’t even have to leave the hotel for plenty of dining options including seafood, Mediterranean fare, a steakhouse, and a sports bar for some casual eats.

Not only does the Gaylord Palms offer unique accommodations, the convention center has an impressive 120,000-square-foot showroom that will let you see the latest that our vendors and dealers have to offer. What’s more, for the first time ever, we’re offering Show Bucks that can be used like cash with participating exhibitors throughout the show. These coupons are included with your registration, but the amount you receive depends on the date you register—so act now to get better deals! Show Bucks can be redeemed for business cards, new technology, or even your latest fleet addition, so if you thought our show-only deals couldn’t get any better, this should sweeten the pot.

If you’re looking for a reason to come to Orlando a little early (that doesn’t involve mouse ears or roller coasters), then look no further. On Saturday, October 21, we’re hosting our inaugural Tom Mazza Charity Golf Outing to raise money for a good cause and honor our late industry mentor.

Tom Mazza was a man who was important to so many and made such an indelible impression on our industry across the board—a close friend and confidant to countless operators of all shapes and sizes. He was also the guy who popularized the 20-group concept for our space, and some of the groups he helped create and facilitate are still active. Tommy passed away in 2012 from ALS (Lou Gehrig’s disease), but his influence is still very present today.

The Tom Mazza Charity Golf Outing is being held at Celebration Golf Club (9:00 am shotgun start), a terrific course just minutes from the Gaylord Palms, and is open to everyone. We are currently looking for golfers, helpers, and sponsors—so if Tommy made an impact on your life or business, please come out and support the event. Everything we raise is going directly to charity (primarily ALS research), so we hope you can make it to Orlando early in remembrance of Tommy and those struggling with the disease.

Check out chauffeurdrivenshow.com for the latest updates and to register.

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BMW 750Li xDrive Goes All Out On Luxury

There is something to be said about having the best of the best of something. BMW has many models in their lineup, but the 7 Series is their flagship top-of-the-line offering where all the luxury they can possibly dream of is instilled inside. 

 

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Trump’s Cadillac Limo Almost Ready For Duty

The 2017 presidential inauguration was the first time in a long time a new presidential limousine did not debut during the parade even though it was scheduled to be ready the same year. As a result, the 45th chief executive took to the parade route in a fleet of limousines designed for former President Barack Obama in 2009.

Autoweek article here

Keywords

armored vehicles   Cadillac   celebrities   Donald Trump   Presidential limousines   vehicle safety   

 

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Spacious Escalade Stretch Ready To Arrive In Style

DEARBORN, Mich. — While the traditional stretch limo is a symbol of luxury in and of itself, it’s not very practical for tall passengers or women wearing long, billowy dresses for a wedding or night on the town. With SUV limousines, you get the best of both worlds: Swanky style and ease of entry and exit.

If you’re looking to upgrade your stretch selection, why not start with this used 2008 Cadillac Escalade SUV stretch limousine from Executive Coachbuilders. At 89,500 miles, it’ll make a great addition to any fleet for only $39,999.

SELLER INFO, SPECS & PHOTOS HERE

The vehicle comes fully loaded with tinted windows, wet bar, fiber optic strobe lighting, premium sound, touch screen entertainment, mirrored ceiling, iPod aux integration, wrap around leather seating for 20 passengers, A/C power outlets, and a sunroof, so your clients will want for nothing.

The seller says the vehicle is built on a c2500 chassis with roof emergency hatch. “It’s in excellent running condition, has all maintenance records available, and uses full synthetic fluids. There are no issues, and it has new tires and batteries as well.”

Keywords

Cadillac   Cadillac Escalade   Executive Coachbuilders   Limoforsale.com   online vehicle sales   stretch limousine   SUV limousines   used vehicles   vehicle sales   

 

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2017 Escalade: Extreme Luxury Meets Smart Tech

The 2017 Cadillac Escalade’s powerful V8 powertrain boasts excellent torque and smoothness, but also makes liberal use of cylinder deactivation to save fuel.

The adaptive suspension ride smoothly and the luxurious cabin features excellent massaging front seats and Cadillac Cue infotainment with Android Auto and Apple CarPlay. Driver aid tech offerings are thoroughly modern and highlighted by Cadillac’s rear camera mirror system and semi-autonomous parking.

Road Show article here

Keywords

Cadillac   Cadillac Escalade   new vehicles   SUV   Vehicle Reviews   

 

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CT6 Is A Return To Glory

The CT6 is an innovative, technologically elite car that performs well. The technology available ranges from active rear steering and night vision to adjustable-suspension damping and an all-wheel-drive system that adjusts the fore-to-aft power split to fit driving conditions.

Philly.com article here

Keywords

Cadillac   Cadillac CT6   new sedans   new vehicles   premium luxury sedans   sedans   Vehicle Reviews   

 

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Tesla Limo Company To Shuttle Celebrities To Oscars

Robert Gaskill approached Freeman just over a year ago about the all-Tesla limo project now called ‘MOTEV’. He told Fast Company that the actor signed on as the sole investor with the goal of building “the largest fleet of Tesla cars in the United States.”

They now have a decent fleet of 7 Tesla Model Xs and 4 Model Ss in Los Angeles and plan to expand in New York and Atlanta.

Electrek article here

Related: Tesla Fleet Operation Sees Green In Going Green

Keywords

Academy Awards   celebrities   electric vehicles   green vehicles   Tesla   Tesla Model S   Tesla Model X   

 

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