The suit accuses the company of overstating its customer-safety policy in marketing materials and adding unnecessary fees for tolls and airport drop-offs.
Los Angeles Times article here
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Bliss brings her presentation to the 2016 LCT Leadership Summit on May 22-24 at the SLS Hotel in Miami Beach: How To Build Your Customer-Driven Growth Engine: Just how do you go about building a customer-centric company? How do you earn the right to growth, by improving customers’ lives?
Her session coincides with a growing need in the chauffeured transportation industry to find new ways to boost customer attention and service — the primary way limo operators can stay ahead of transporation network companies (TNCs) and succeed for the long-term.
Customer Service is one of several leading industry topics and trends to be presented at the annual Summit, a high-end executive-style think tank retreat that provides the industry’s only deep-view forum for ideas, best practices and high-touch networking. Along with a healthy roster of social and recreational activities in the most frolicsome tropical environment on the planet.
LCT related Summit item: NAVY Seal To Keynote Summit
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COLESVILLE, N.Y. — Authorities say an Uber passenger who took the wheel while the driver slept later crashed the car while trying to elude police.
State police say 20-year-old New York City resident Juan Carlos hired the car in Philadelphia to take him 200 miles to central New York.
Police say the driver asked Carlos to take the wheel Saturday while he napped, and a trooper later clocked Carlos going 86 mph in a 65 mph zone.
When the real driver woke up and asked Carlos why he was driving so fast, Carlos told him it was because police were chasing them.
Carlos soon crashed. Both suffered minor injuries.
Woman Alleges Uber Driver Came Over Uninvited, Tried To Grope Friend:
ST. AUGUSTINE BEACH, Fla. — A woman said she’ll never use Uber again after a driver came to her house the day after he gave her a ride, and allegedly groped her friend.
Donna Reed said an Uber driver named Brian picked up her and her friend so they could bar-hop. She said when they got to a bar, Brian wanted to hang out with them and followed them around the venue. She thought it was weird but agreed to let Brian take them home at the end of the night.
“About an hour, hour and a half later, he showed up at my door knocking,” Reed said. “I could see him through the peep hole and I said ‘Uh. I’m calling the police.’”
Reed said her friend told her Brian tried to grope her as took her to her home in East Palatka.
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In fact, a new Florida association was started at the Show — the Central Florida Livery Association (CFLA), proving how Florida keeps growing as a chauffeured transportation market.
President Wendy Kleefisch, owner of Brevard Executive Limousine, Indialantic, Fla., said the group was formed to unify and serve operators in the growing central portion of the state, which includes Orlando and the Disney-plex.
“We saw the need to form an association and there is a lot of energy and buzz going on about our new group,” Kleefisch said. With the addition of the CFLA, Florida now boasts six industry associations: Florida Limousine Association (FLA), South Florida Limousine Association (SFLA), West Florida Livery Association (WFLA), Greater Orlando Limousine Association (GOLA), and the recently launched Southwest Florida Chapter of the FLA.
The CFLA is also supported by ex-members of GOLA, who left that organization because of its leadership’s stance on Uber in the Orlando region. That did not sit well with members who view TNCs as a detriment to the industry.
Attendees included: Jeff Greene, Greater Atlanta Limousine Association; Tom Holden, Charlotte Regional Limousine Association; Rick Versace, (FLA); Michael Cunningham, New England Limousine Association; Jeff Shanker, Limousine Association of New Jersey; Kevin Illingworth, John Raftery, Tom Garrett, Greater California Livery Association; Carolyn Henson, North Carolina Limousine Association; Douglas Schwartz, Matt Silver, Robert Cunningham, John Villanova, Long Island Limousine Association; John Dahdaly, Ontario Limousine Owners Association; Matthew Yorke, Tennessee Association of Chauffeured Transportation; Ralph-Martin Trummel, Swiss Limo Association; Paul Walsh, Virginia Limousine Association; Doug Pinzer, Wisconsin Limousine Association; Steve Rhoads, Philadelphia Regional Limousine Association; Kent Sparks, Kentucky Limousine Association; and Cliff Wright, (GOLA).
Of course talk centered on the fight against TNCs. Leaders shared their collective successes and failures in their states, cities and local areas, and shared approaches to influence legislators and regulators to make TNCs comply with established private transportation rules.
NLA board director Scott Solombrino attended with representatives from the NLA’s lobbying firm, Cornerstone Government Affairs, who updated leaders on anti-TNC actions at the federal level. I’ll have more about the NLA Show presentations in the May issue.
Tom Halligan is LCT East Coast editor, based in Marlton, N.J. He travels regularly to industry association meetings in the eastern U.S. Tom can be reached at tom@lctmag.com.
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Alj’s recovery had taken longer than originally planned, as health complications arose after the transplant. His mother told Inside Edition he was briefly on dialysis for a kidney complication, and had to stay in the ICU longer than expected.
On April 6, almost exactly a month after he said he “felt like a new person” with his new heart, Alj was deemed healthy enough to return home.
Officer Jack Boyles, III from the Burlington Police Department even took the day off to give the North Carolina boy a ride home.
According to WFMY, Boyles owns a local limousine company and offered the boy and his mom a free limo ride for his big day.
“It’s turned into an absolute blessing and a second chance for this young man and I’m so honored and proud to be a part of that,” Officer Boyles said.
To see a video of Alj’s big day, click here.
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