Showing posts with label 2016 at 09:56AM. Show all posts
Showing posts with label 2016 at 09:56AM. Show all posts

Friday, November 4, 2016

What Does Your Promotional Product Say?

Attend any trade show and you are bound to walk away with a bag full of loot. Goodies range from cheap pens to nice ball caps. Post-It note pads, letter openers, paperclip holders, and a myriad of other products can be given away to remind people of your company.

Why Use Promotional Products?

Items such as those described above keep your name in front of potential customers. Whether a person received your product or happens to see your logo on a hat, the items present your company long after a trade show. You never know who will see your company name on a hat and realize the need to order transportation for an event. Your company just might be the one called simply because of the added name exposure. You are not giving an item away just to gift someone. It serves two purposes: To draw people to your booth at a trade show and talk to them, and to promote your company long after the first encounter.

Be Practical

Logoed stress balls and cheap pens usually end up in the trash. Consider offering practical items of high quality that serve a purpose. The latest promotional trend is the cellphone holder as shown to the left. This practical device cradles your cell phone on your desk allowing you to see texts as they arrive without picking it up.  It forces the user to look at the logo of the company each time their cell phone lights up. This creates a subliminal message. Each time you look at the phone stand, you are exposed to the logo printed on it. Your brain absorbs this information over and over. When you see that company out and about, you will feel like you “know” the company.

Make It Useful

Another favorite promotional product is the envelope opener. A high quality opener with an encased business card makes it very easy to call you.  In the illustrated opener, the insurance agent’s name and company name are seen every day and will last for years. Don’t buy the cheapest, inexpensive version; the business card version is the best. While stress balls are frequently recommended by promotional product companies because they are cheap, unless someone has a ton of stress, it is impractical to keep more than a few.

About Ball Caps

The baseball cap is probably the most common giveaway item. Are you giving them hats simply to have something to walk away with or do you actually want them to wear it? Look at the two hats shown in the nearby photo. The one on the left is a high quality Flex Fit hat. This is a hat anyone would be proud to wear. The hat on the right is of such low quality, even the manufacturer doesn’t attach its name to it. It is not a hat most people would want to wear. Spend the money on a good quality premium gift and it will be used daily and seen by many people.

Use A Professional

Thousands of products are available online. If you really want to reach your target audience, engage a professional marketing company that serves your industry, such as Create-A-Card or Drive Profit. Having an account representative who understands the ground transportation business, your goals, and your target audience (affiliates, corporate, retail) can help you select the ideal product within your budget. They can even advise how to design a logo and place the logo properly on your item. Remember, you want to leave a lasting impression. You don’t want it to be cheap.

Smooth Operations provides a broad range of information focused on new ideas and approaches in management, human resources, customer service, marketing, networking and technology. Have something to share or would like covered? You can reach LCT contributing editor and California operator Jim Luff at Jim@LCTmag.com.

Keywords

advertising   innovative marketing   Jim Luff   limo tradeshows   marketing/promotions   Sales & Marketing   smooth operations   tradeshow preparation   

 

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Learn How To Increase Your Staff Productivity

<p>&ldquo;Overall we as operators fail sometimes to focus on the human element as to what chauffeurs do on a daily basis, says Mike Barreto.</p>ATLANTIC CITY, N.J. — Consistently training your employees is an important part of staying competitive. Refresher courses are necessary to ensure your staff provides incredible customer service. But something equally vital is ensuring your chauffeurs are refreshed physically and mentally as well.

“Overall, we as operators fail sometimes to focus on the human element as to what chauffeurs do on a daily basis, especially in their personal lives, because that effects the work place,” explains Mike Barreto, Philadelphia Branch Manager, Flyte Tyme Worldwide. “We need to make sure they have healthy lifestyle outside the office to ensure proper downtime, proper rest. It’s not always about work. Chauffeurs are not machines that keep going and going.”

Barreto will share his expertise and insights during one of many training sessions scheduled for the upcoming LCT-NLA Show East, Nov 13-15 at Harrah’s Resort in Atlantic City.

“No matter if you are a small, medium or large operator, we all face the same problems dealing with chauffeurs,” notes Barreto. “We are a large company and our problems are magnified 1,000%, but no matter what size company you are, there are process you can put in place to train and retrain, and facilitate the ‘human element.”

Barreto’s session, Chauffeuring 101: Defensive Driving, will be held on Sunday, Nov. 13, 10 a.m. to 11 a.m.

Critical Thinking Skills Key to Dispatching Excellence

The focus on staff training and the human element will also be the focus of another training session that will help dispatchers better manage staff and clients—creating a memorable experience.

<p>&ldquo;You need a dispatcher with critical thinking skills to be able to recognize and handle any situation,&rdquo; advises Jeff Shanker.</p>“Staff need to be reminded to look at the big picture, especially the 6-hour window and 24-hour window for scheduling, chauffeurs hours of service to make sure you are prepared for your busy times and to ensure chauffeur and client safety,” noted R.M.A. Worldwide Chauffeured Transportation General Manager, Jeff Shanker, who will share best practices and strategies to ensure dispatching excellence during his session, Dispatching Excellence on Sunday, Nov. 13 from 10 a.m. to 11 a.m.

Regarding what makes a good dispatcher; Shanker said it’s not placing someone in the position just because they have been with the company a long time. “You need a dispatcher who obviously has knowledge of the business, but that person also needs critical thinking skills to be able to recognize and handle any situation, and also be aware of VIPs and plan and manage rides accordingly.”

Shanker added the session will also focus on logistics best practices, specifically the available tools and resources dispatchers need to better manage their fleet. “It all comes down to making sure management and dispatchers facilitate a smooth operation, focus on safety, chauffeur time, and managing the work flow and energizing your staff.”

Time Is Running Out!

The Show is only a week away! Don’t miss out on incredible educational sessions, networking opportunities, and more! Click here to register.

Keywords

Atlantic city   chauffeur training   continuing education   dispatching   Harrah’s   industry education   Jeff Shanker   LCT-NLA Show East   limo tradeshows   Mike Barreto   

 

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8 Industry Ideas Worth Stealing For Success

<p>Image by Gerd Altmann via Pixabay <br />CC0 License ✓ Free for personal and commercial use ✓ No attribution required</p>ATLANTIC CITY, N.J. — Our LCT East Show this year speaks to the big shifts in how the industry and clients do business. After reviewing how we’ve explored and reported on these trends, I see some solutions emerging that offer new ways of doing the same old thing:

  1. Fancy fleets: The Lincoln Continental has reignited the industry’s passion for stylish luxury sedans. With more variety in the vehicle marketplace, the motto is: “Dare to be different.” Limo companies distinguish themselves through vehicles that stand out and above the TNC rabble. I was struck when Towne Livery’s David Bastian stated not one operator has yet bought a Maserati Quattroporte sedan since it debuted at the East show two years ago. Here is one opportunity to offer a rare chauffeured sedan. And if you buy that first Maserati sedan for your fleet, it’ll be news for LCT.
  2. Fleet finances: Break out each fleet vehicle as its own P&L. This can’t be said enough. No other metric will determine success while avoiding unwanted debt. Be careful with loss-leader vehicles. Make sure you can still quantify business being brought in. A Hummer stretch hanging out at the front of your lot on a busy street may look good, but how often does it carry clients? If the vehicle is not making money on its own, it’s time to sell it. Subsidies = losses.
  3. Flex pricing: Hotels, airlines, gas stations, and concert promoters all do it: Flex and/or tiered pricing. A chauffeured service needs to be flexible in its rates and pricing. The dynamic link between mobile friendly websites and instant data on client demand and competitor pricing makes this possible. Rates can vary by day of the week and time of day. All travel happens in real-time. When and where a client goes should inform rates.
  4. Revenue sources: Join business groups outside of the typical industry formula of the NLA, a state or local association, and your local Chamber of Commerce. Those are all musts for any limo business, but you can find big leads among professional groups that overlap with the chauffeured transportation business. As I reported in the August issue, operators are finding myriad groups in the meetings, corporate travel, hospitality, and luxury sectors. I learned of a new avenue recently from San Francisco Bay Area operator Harry Dhillon: Private aviation and charter jet trade groups. Your FBO/private jet clients are unlikely to tap an app upon landing.
  5. Experiences: We’ve heard from LCT Summit and trade show speakers about how the art of customer service involves creating fond memories and building bonds. Along with keeping databases on client tastes and preferences, are your chauffeurs trained as tour guides? Do most know area history and points of interest? Are they mobile local concierges? Luxury travel trends show wealthy leisure travelers are paying for experiences, or unique ways to spend time. With the right chauffeurs and fleet vehicles, limo companies can enhance a high-touch, luxury travel journey. 
  6. New apps & affiliate options: Operators seeking farm-in and farm-out business are no longer at the mercy of an established roster of traditional affiliate networks. Every operator now has the tools to customize an affiliate network as wide and deep as needed. LCT offers LCTConnect.com for online affiliate matchmaking, while plenty of formal and informal social media connections act as a live referral system. Apps such as iCARS (the subject of this month’s cover profile), Blacklane, and GroundLink offer connections and revenue sources to fill downtime or make use of parked fleet vehicles. The best thing about these new options is it frees up operators to set their terms for success.
  7. Enterprise: I see more operators starting other businesses on the side, some to complement their operations, others just to bring in more income. London, U.K. operator Reza Choudhury, for example, runs a package delivery service in addition to his chauffeured company. Connecticut operator Michael Lindsey, profiled in the October issue, has created a suite of website-based products that perform tasks for limousine companies. You can own a hotel, a restaurant, a marketing company, or a separate tour business. The tech-driven, global economy spurs businesses to find diverse revenue streams.
  8. Tell your story: Promote your company through the stories of clients. People tend to remember stories and anecdotes much better than a sales pitch. How did your chauffeur save the day for a client? In what ways do you save clients time? Protect them? Give real life examples. You can tell all types of positive stories via digital and social media. It’s not so much about price, revenue, or fleet size — you are generating and selling value.

Each of these eight ideas could take up entire articles and sessions. Taken together, they can create a vision for the future of your operations. Failure may loom as an option, but success is a choice that gives you a winning strategy.

Keywords

customer service   fleet management   LCT editor   marketing/promotions   Martin Romjue   Michael Lindsey   mobile internet   Reza Choudhury   service pricing   tips for success   

 

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You Better Know These Tech Terms To Stay Relevant

<p>Understanding tech terms can seem like reading a complex code. (Source: unsplash.com)</p><p>CC0 License✓ Free for personal and ommercial use ✓ No attribution required</p>Whether sitting through technology demonstrations, discussion groups, or seminars, I am often caught off guard by the “new tech” terms thrown around that I don’t understand (and am too embarrassed to ask)!

Since the debut of mobile apps, we have been inundated with an endless loop of tech speak. You hear these at our trade shows and among tech providers. I thought I would break them down for you in the spirit of helping you follow along. I found these in a list of “Technology Terms Every Entrepreneur Should Know” compiled by Marci Martin of Business News Daily. Hopefully, this list will give you clarity:

Data center: A facility that houses computer and data-storage systems, including servers. Many data centers are owned by ISPs or large companies, such as Google or Amazon.

Linux hosting: An open-source operating system that can be installed on Web-hosting servers. Many servers run Microsoft operating systems, but some businesses believe Linux is a more secure and reliable option, and prefer to choose Web-hosting services that run Linux.

Back end: What you see when you click on a Web page is the front end. The back end is everything else behind the scenes of that page, like Web servers, databases or applications that make the page work. The back end can determine what search engines see.

Virtual private network (VPN): Allows users to connect to a private network from anywhere for added security. For instance, instead of using the public network at a local coffee shop or hotel room, which has more security risk, employees can connect to your private network with the same security as in the office.

Application programming interface (API): Helps different components of software work together so they all seem to run as a single software. Such interfaces are common and help coordinate numerous “moving parts” to make a program or app easy to use.

Domain name service (DNS): Every domain name is translated into numbers as an IP address when entered into a browser’s address bar. The DNS is a directory of those numbers.

Open source: Describes code available publicly that anyone can use. People can modify it for their purposes.

Machine learning: An example is Siri, Apple’s AI (artificial intelligence) personal assistant. By inferring a general set of rules, refined by use, the algorithm finds an approximate solution in place of having a specific algorithm for each function.

Cloud hosting: Companies that don’t lease servers may instead pay for data to be stored on virtual servers. These servers are said to be based in the cloud if they can be accessed only with an Internet connection. Businesses typically access cloud-based servers through software interfaces specific to their cloud-hosting service providers.

Cloud backup: Data backed up in the cloud is transferred from a business to the data-storage provider’s servers over the Internet. Cloud backup can be set up automatically, making it a convenient data-storage option.

Software as a Service (SaaS): Otherwise known as “software on demand,” this term refers to cloud computing. SaaS is a way of delivering business software via the Internet. SaaS usually can be paid for monthly, making it more affordable than other software options.

Content management systems (CMS): Used to manage the content of a website. They usually include a Web-based publishing feature, which allows for editing and formatting of content without the use of a Web coding language, like HTML. Many CMS also feature one-to-one marketing tools that enable targeted advertising.
Business intelligence (BI) software: Information a business collects about itself. This can include a broad swath of data, which is why businesses often need BI software. These programs let companies keep all their BI data in one place so it is easier to access and analyze.

Customer relationship management (CRM) software: CRM refers to the way a business collects and manages data about its clients. Companies use CRM software to track all the information they collect on clients, such as service calls made or previous products purchased. This helps businesses close future deals and grow relationships with customers.

Content curation: Choosing content to share online. This can be cultivated from existing content, but should always be made new or “fresh” in some way to stay relevant, and to meet search engine algorithms for higher ratings.

Engagement: Knowing how many people use your online resources and how often they interact with your social media. The more your audience engages with social media or your website, the more your message resonates.

Organic: Content that visitors view via their natural or “organic” keyword searches instead of through paid promotions.

Keywords

industry education   Information Technology   LCT Publisher   mobile technology   Sara Eastwood-Richardson   software   

 

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Florida Operator Keeps Learning, Stays Current

<p>Vasil Vasilev, operations manager for Atlantic Transportation Group, with his son, Lucas.</p>Lessons learned: Vasil Vasilev, operations manager for Atlantic Transportation Group, has learned there’s no substitute for quality. “When you get a job, you have to do everything in your power to make it the best possible trip for your client,” he says. Because customers can choose from so many other companies, you need to find a way to stick out. Businesses just in it for the money that don’t show clients the high-touch service they seek will be the first to fail. “These are the type of companies you don’t want to be affiliated with. When you find high-quality operators, you want to stick with them.” He also says when you’re not sure of something, don’t be afraid to ask for help. “In this business, you’re constantly learning.”

Start-up methods: To get started, you have to make a name for yourself. “In this business you have to be reliable,” Vasilev says. “You can’t make mistakes.” The company has built up its customer base by making sure it does all it can to keep clients returning. The same goes for its philosophy on affiliating with other operations. “The fact [our affiliates] continue to use us shows we are doing the right thing.”

Fast Facts

Location: Orlando, Fla.

Owner: Daniela Vasilev

Founded: 2006

Vehicle types: SUV, Town Cars, vans

Fleet Size: 8

Employees: varied subcontractors

Annual Revenue: N/A

Website: http://ift.tt/2b6ivgo

Phone: (407) 360-9999

Networking: Vasilev and Daniela, his wife and owner of the company, attended the 2015 International LCT Show in Las Vegas and made many new, strong connections. “Meeting people who are willing to help is always valuable. I love getting to know new faces in the industry and becoming friends with them. Many are very intelligent and have a lot of experience,” he says.

Advice: The key to Atlantic Transportation Group’s success is optimism and perseverance. “Start working and keep at it until you succeed,” Vasilev says. “There’s no other way.” It’s certainly not easy to run a luxury ground transportation company in today’s TNC dominated world, but if you don’t give up and keep a positive outlook on things, it won’t be as difficult. Also, make sure you stay up to date on what’s happening in the industry and pay attention to market trends.

Marketing strategies: Word of mouth gets the most customers. “When clients are happy with your work, they’ll tell others and more business will follow,” he says. Vasilev believes another big part of staying relevant is making sure people can find you no matter what search engine they use, whether it’s Google, Yahoo!, or even Bing.

Origins: The company went through a few transformations before Vasilev and his wife took it over. The couple started with one car and chauffeur, and their business was directed more toward corporate customers. They acquired more vehicles and developed the company. Atlantic Transportation Group now provides various services, from airport runs to port shuttle services.

Biggest success: “I’m proud we are still working,” Vasilev says. Last year was difficult for the company, but they try their best and are not about to give up anytime soon.

Future plans: Stay steady and stable in their current market. “We just want to continue to do the best we can.”

Keywords

Florida operators   networking   operator profiles   Orlando   SEO   small business   small-fleet operators   

 

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Tuesday, May 17, 2016

BMW Long-Range Electric Vehicle Planned for 2021

BMW AG’s response to the challenge posed by Tesla Motors Inc. will be ready in 2021, years after Audi and Mercedes-Benz plan to roll out their own long-range electric vehicles.

With Tesla planning to enter the mainstream of the luxury-car market with the Model 3 next year, BMW is bringing out the iNext, which will supplant the 7-Series sedan as the brand’s flagship model. The vehicle will come eight years after introducing the squat electric-powered i3 city car in 2013.

Bloomberg article here

Keywords

Audi   BMW   electric vehicles   green vehicles   Mercedes-Benz   new vehicles   Tesla   

 

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Recreational Van Conversions Becoming More Popular

Matt Carr stepped into a Sprinter conversion van and explained why he hopes such small-gear haulers could be the next big thing for the Eugene, Oregon company he just bought.

Oregon Motorcoach Center converted the commercial van for Mercedes-Benz of Eugene and plans to convert more vehicles. Carr expects demand from outdoor enthusiasts. Depending on customer request, the company can outfit vans to hold an ATV, carry snowboards or hold stand-up paddleboards.

About 30% of the 100 Sprinter vans Eric Voss, commercial vans manager at Mercedes-Benz of Eugene, sells each year are destined for conversion. 

The Register-Guard article here

Keywords

executive vans   luxury vans   Mercedes-Benz   new vehicles   Sprinter   vehicle conversions   

 

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